Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Black Ore
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
28
4 Stars
11
3 Stars
3
2 Stars
2
1 Star
3
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Black Ore
Customer Rating
1
Don't buy!
on July 30, 2025
Posted by: Unhappylady
[This review was collected as part of a promotion.] I hate this thing. It was obviously never tested in real homes. Awful, stupid and non functional.
Slow response, except when your not trying to operate. Family sound like a jet. Turning I ff fan and light is ridiculous. Steams up and door is covered with water after use. Can't open door without turning on fan or light accidentally. My dishwasher and oven are silent this is a joke.
Slow response, except when your not trying to operate. Family sound like a jet. Turning I ff fan and light is ridiculous. Steams up and door is covered with water after use. Can't open door without turning on fan or light accidentally. My dishwasher and oven are silent this is a joke.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 18, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 759949.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Modern look and feel
on May 5, 2025
Posted by: AZJK
from Phoenix, AZ
[This review was collected as part of a promotion.] Sleek and has gentle chimes that give it an elevated user experience.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Vented outside
on April 17, 2025
Posted by: Liz2
from Mn
Microwave works good. Had to have technician out. Noticed air blowing from top and bottom even being vented outside. He checked damper and everything. Guess will always have some air blowing from bottom and top. (Not a lot)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on March 25, 2025
Posted by: Escargo40
[This review was collected as part of a promotion.] I love my new microwave! It is compact but has plenty of power and space. The exhaust fan is great and has several settings. The light that shines down on the stove also has several settings. I recommend this microwave to replace a hood exhaust fan because it does both.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love it all, but maybe a timer?
on March 24, 2025
Posted by: Loren37
[This review was collected as part of a promotion.] It works perfectly for us....I have lots of positives about its use and very few negatives. Only one I can think of, actually, is that it doesn't have an independent timer for anything that is going on in the kitchen or on the stove below it. (I bought a hand-held timer for that as a result). I need to be alerted to the few minutes of broiling of bread for example ....I can't enumerate the number of crostini's I've scorched! In a summary, I can think of no great negatives about this appliance. By the way...I love the narrow oven....don't think I'd ever roast a turkey in a microwave anyway.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I do not regret this purchase.
on March 21, 2025
Posted by: TES837
[This review was collected as part of a promotion.] Opens space over the range. Still fits our largest glass bowl. The 600cfm exhaust ia great.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A Great Sleek microwave!
on February 21, 2025
Posted by: kirstend91_5176
[This review was collected as part of a promotion.] I’m so impressed with this microwave! It was easy to install, fits perfectly in my space, and vents efficiently. It heats food quickly and evenly while saving counter space. The sleek design is a bonus!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek low profile
on February 2, 2025
Posted by: xdianas2_3067
[This review was collected as part of a promotion.] The KitchenAid Smart Low Profile Microwave-hood combination w/ dual-fan ventilation is the perfect upgrade to my dated kitchen.
The microwave itself is attractive and modern. It has smart features that were a breeze to setup with the KitchenAid app. I receive a notification on my phone when my food is done heating, which is a lifesaver when you have little ones distracting you while trying to prepare a meal. The unit is quiet when running and food heats quickly and evenly. I'm happy with the size of the interior of the microwave. I can easily fit large glass mixing bowls.
As a hood this unit works great: I can see steam being sucked into the underside of my microwave. The lights on the underside illuminate my cooktop and being able to choose the color temperature is a nice touch.
The only nitpicks I have with the microwave are the controls. Sometimes they don't feel responsive when typing in a cook time or there is a notable delay when pressing "start". Also, there is an "open" button and a handle to pull the microwave door open. I often bump the fan/light buttons when using the handle as they are right above the cutout.
Written by a customer while visiting kitchenaid.com