Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Black Ore
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
28
4 Stars
11
3 Stars
3
2 Stars
2
1 Star
3
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Black Ore
Customer Rating
3
TOUCH DELAY
on September 18, 2026
Posted by: MG26
[This review was collected as part of a promotion.] The controls have a lag to them from the time you touch, until it acknowledges the touch, and then finally starts. I also do not like the sound of the "beep" it makes when you touch the controls and when it finishes cooking. My older full-size KitchenAid microwave was very pleasant. This one not so much.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Would NOT recommend
on September 15, 2026
Posted by: MKKM
Has not worked since day one. Repair tech has been out 4 times and still not fixed. Would highly NOT recommend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 16, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your new KitchenAid® Microwave not working and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24968390, and a restatement of your issue. .
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24968390, and a restatement of your issue. .
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Surprisingly good ventilation. Little compromise.
on July 23, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Cooks well and the ventilation is actually better than I was expecting. The control panel is well laid out, and the display gives a lot of detail. The add 30 seconds shortcut on the start button is my favorite feature I usually just press it a couple times as needed for most cooks. Install was straightforward as well.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall very good but can be improved...
on June 25, 2026
Posted by: cwc26
[This review was collected as part of a promotion.] This is a well made combination microwave/ventilation device. It works well and meets expectations. I bought it primarily for the venting and am glad to have a back-up microwave. To me improvements could be made on the controls. The selections seem to be too close together and I do not like having to cycle through each of the control settings to use and end the venting. It would be better to have an on/off and speed setting for the vent.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on June 25, 2026
Posted by: Drew1234444
[This review was collected as part of a promotion.] Very good ventilation and quiet. Very powerful ventilation
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Frustration Central
on June 14, 2026
Posted by: jjandlj
I'm not sure how Kitchen Aid actually released this on the public. The controls are atrocious. The delay between button push and acknowledgement is probably the worst I've ever experienced in my life, and I've tested developmental versions of human/machine interfaces for decades. A truly hateful interface. The lag leads to pushing the buttons again, and then getting a double push. You end up in a loop of frustration and sorrow just trying to get the ventilation or light adjusted. KA did push a software update that helped a little, but I'd say this is still in beta test mode. On the bright side, it is really expensive for what you get /s.
The ventilation works well and the microwave itself does a good job of evenly heating food.
If you do buy this thing think of it as an investment in improving your patience. Better yet, pick a different microwave and use your morning commute to improve your patience.
Response from kitchenaid.comBy Social Team, Consumer Care, June 16, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave design is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #976607.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #976607.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek & Beautiful
on June 3, 2026
Posted by: Carolynnnn
Took about 10 minutes for the professionals to install (I probably could have done it myself), and another 10 mins to download and install software on the device. Looks sleek and beautiful! The color was the darker stainless steel (Black) and it looks really nice next to the regular default looking stainless steel stovetop I have.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Smart Low Profile Microwave
on March 23, 2026
Posted by: Linda 2026
from Delaware
[This review was collected as part of a promotion.] It’s a great replacement for my tabletop microwave. It has many cooking options that I especially like.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com