Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Black Ore
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
28
4 Stars
11
3 Stars
3
2 Stars
2
1 Star
3
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Black Ore
Customer Rating
5
Super Efficient
on December 20, 2025
Posted by: EJ Homeowner
from Griffith IN
[This review was collected as part of a promotion.] This microwave is awesome and provides great cooking options with faster results. The “open door” option is a very nice feature. I love the higher profile because it allocates more space above my cooktop surface.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Low profile microwave
on November 11, 2025
Posted by: Pkathyb
from Pittsburgh
[This review was collected as part of a promotion.] I’ve had it a couple of months and am loving it. Great features
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Too slow to respond
on November 9, 2025
Posted by: TomBayArea
Everything about this microwave is great apart from the HUGE time lag between pressing a button and something happening (cooking, fan, light - all of it). It's extremely frustrating and I can only imagine it would be trivial for the manufacturer to address. It is so annoying that I considered returning the microwave. Ugh!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 11, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 836628.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek addition to our kitchen
on November 4, 2025
Posted by: karenfm
from Massachusetts
[This review was collected as part of a promotion.] We bought this to replace an older microwave and are thrilled with the quality! We really like the slim and sleek design. Not having a handle to open the door was a nice feature, allowing for easier cleaning. Happily, now our kitchen is full of Kitchenaid appliances!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Compact microwave
on October 21, 2025
Posted by: Terri737
[This review was collected as part of a promotion.] I find it hard to operate especially setting the time,, I wish they a microwave with a larger had a little linterior. Maybe average size, medium and this one. Otherwise it serves its purpose. I did try to pop a bag of popcorn and over half of the kernels didn’t pop. I wish I had just purchased a counter top model. Lesson learned!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice surprises on the newer features
on September 20, 2025
Posted by: Yase
from Roanoke, VA
[This review was collected as part of a promotion.] Has some nice features our old microwave didn't have like the vent fan turning on automatically when cooking something on high for a longer period that is typically normal and at a high-power setting.
Tremendous power on high setting with the vent fan.
Uneventful installation of the microwave. Used it immediately to cook a meal after the install.
We needed more clearance between our stove and the microwave and this model gave us what we needed.
Tremendous power on high setting with the vent fan.
Uneventful installation of the microwave. Used it immediately to cook a meal after the install.
We needed more clearance between our stove and the microwave and this model gave us what we needed.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on September 13, 2025
Posted by: Wesl
[This review was collected as part of a promotion.] Works good as expected. Added features as 3 level lighting plus warm/cool adjustments are nice. Programming and connecting to Wi-Fi can be confusing. One negative, being a low profile model with a lower inside height, the rotating dish needs to be flush to avoid hitting food and drink containers when entering the munit
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Mostly pleased with new Low Profile design.
on September 3, 2025
Posted by: Wess1774
[This review was collected as part of a promotion.] Nice features with adjustable light color/intensity, sound, fan and wifi capabilities. Programming is a bit confusing as directions and diagrams don't always sinc. With a shorter height, the rotating shelf should be recessed to avoid hitting contents being inserted.
Written by a customer while visiting kitchenaid.com