Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Black Ore
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
28
4 Stars
11
3 Stars
3
2 Stars
2
1 Star
3
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Black Ore
Customer Rating
4
Nice features
on March 13, 2026
Posted by: Refridge
from Grand Rapids MI
[This review was collected as part of a promotion.] Happy with purchase. Control board very sensitive, wish we could control touch sensitivity. Example when closing the door I touch the fan or light control without meaning to. Other than having to adjust to that the microwave is good.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great microwave, slow controls
on March 5, 2026
Posted by: AntonioV
from FloridA
[This review was collected as part of a promotion.] Microwave is great, but the controls are just too slow. Sometimes it feels between a second or two between pushing a key and seeming the number appear on screen
Written by a customer while visiting kitchenaid.com
Customer Rating
5
low profile
on March 4, 2026
Posted by: Bonl48
from Saginaw,, MI
[This review was collected as part of a promotion.] Very happy with my purchase.. I needed extra room between the range and microwave and this one fit the bill. Its been a really nice addition to my kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Good ventilation, slow and awkward controls
on March 1, 2026
Posted by: Tom..
from San Diego
[This review was collected as part of a promotion.] I bought this for the 600cfm ventilation, and that works well. The microwave controls are slow and awkward, and you end up repeatedly pushing a lot of buttons. The Alexa/Google Home integration isn't working, and KitchenAid customer support says its waiting on an update.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 2, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929031.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929031.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Door needlessly large
on February 17, 2026
Posted by: Sprintgeek
from Louisville Ky
[This review was collected as part of a promotion.] There is no feasible reason for the door to be the entire length of this microwave. You have to be 3 feet away from it to open and close it.
And having the buttons on the part that opens means you accidentally hit various buttons when closing it so the fan turns on frequently when you don’t want it to.
The touch sensitive interface is laggy as well so it takes a 1/2 second to register you hit the button.
They went fancy over function :-(
And having the buttons on the part that opens means you accidentally hit various buttons when closing it so the fan turns on frequently when you don’t want it to.
The touch sensitive interface is laggy as well so it takes a 1/2 second to register you hit the button.
They went fancy over function :-(
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice design and works well
on January 6, 2026
Posted by: Kfry
from Waynesboro, PA
[This review was collected as part of a promotion.] I am overall pleased with this microwave. I like the sleek design and functionality.
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 3, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Gas Range, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #896495.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #896495.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Remote Light on and offf, defrost mode, Bacon mode
on January 6, 2026
Posted by: Dblboc
from Texas, Texas
[This review was collected as part of a promotion.] So far we are happy with the microwave. Appreciate the sleek daign and glass touch screen. The lighter color interior allows the interior light to be brighter which helps when cleaning. All the functionality you'll ever need is right at your fingertips!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Powerful fan, fussy buttons
on January 2, 2026
Posted by: JustJen1967
from NY
[This review was collected as part of a promotion.] I love this microwave but it’s annoying buttons and sudden fan activation takes off two stars but I think it’s a great microwave otherwise . The overall look and cooking with melt, defrost etc features are excellent . It can be gentle or strong when you need it.
The setup for cooking is on a learning curve, you just have to learn to overcome this machines quirks . I close the door hard sometime the fan will blast on.. the overhead light for the stove will come on with the slightest accidental touch or firm door shut. It would be nice if there was a knob or dial option , the push buttons pad area are very specific to work- if your finger is not touching the right area it won’t work
The setup for cooking is on a learning curve, you just have to learn to overcome this machines quirks . I close the door hard sometime the fan will blast on.. the overhead light for the stove will come on with the slightest accidental touch or firm door shut. It would be nice if there was a knob or dial option , the push buttons pad area are very specific to work- if your finger is not touching the right area it won’t work
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com