Customer reviews from sharkninja.com
Shark - AquaReach Cordless Vacuum and Mop, with Extendable Reach Wand - Blue
Average customer rating
4.8
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
213
4 Stars
33
3 Stars
5
2 Stars
1
1 Star
4
95%of customers recommend this product.
(
105 out of
111)
Customer Reviews for Shark - AquaReach Cordless Vacuum and Mop, with Extendable Reach Wand - Blue
Customer Rating
5
It is the best Vacuum
on September 17, 2026
Posted by: Crystal29072
from Lexington, SC
Gender:Female
I received this 2 days ago and used it for the first time today, OMG it is the best. These are the things I love about it, The LED light, suction is great, the handle to carry it, the way it moves without putting pressure on your back, getting right to the edge of the baseboards, the runtime is great was able to do all my floors and still had battery (1500 Sq Ft).
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
so far, good
on September 15, 2026
Posted by: faithm
I received this as a replacement for a hydrovac i previously owned. I have had it for around 2 weeks and have been impressed by its floor cleaning, I have not used any attachments yet
Written by a customer while visiting sharkninja.com
Customer Rating
5
So impressed!
on September 13, 2026
Posted by: Carhen
from Minnesota
Gender:Female
[This review was collected as part of a promotion.] Just bought this and WOW! I thought I had found the best of the best in the Tineco but this blows it out of the water.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes cleaning my floors so much faster and easier! ⭐️⭐️⭐️⭐️⭐️
on September 13, 2026
Posted by: EdgarB
[This review was collected as part of a promotion.] The Shark AquaReach Pro makes cleaning my floors so much easier. I like being able to vacuum and mop at the same time instead of doing everything separately. It picks up everyday dirt and debris well, leaves the floors looking clean, and the extendable wand makes it easier to reach tighter areas. Definitely saves me time when cleaning.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not that great
on September 13, 2026
Posted by: Kashley
Gender:Female
I can see the vision.very disappointed, I own so many shark and ninja products this is my most expensive purchase. I threw the box away thinking it’s going to be the best floor vacuum ever. Negative!!! For how much I paid I should have got a dyson or the bissel cross wave. The suction is not that great it barely picks up the crumbs that the led light shows you. I went over a small black rubber band it wouldnt even pick that up. The attachments to me are useless the way the video shows this vacuum picking up messes and cleaning it does not do that what so ever. If you use the mop feature you’re going to need a towel because the floor will be super wet after. Even after going over the spot multiple times, it just doesn’t pick up that great. Taking it apart to clean is a hassle. If I didn’t throw my box away thinking I got best floor vacuum ever I would have definitely returned it.
Response from sharkninja.comBy SharkNinja, September 16, 2026
Hi Kashley,
Thank you for sharing your experience.
We're truly sorry to hear that the performance, suction power, mopping results, and maintenance has left you disappointed. It’s particularly frustrating when the product doesn't perform as anticipated and returning it is no longer an option. We sincerely appreciate you taking the time to share such detailed feedback. Comments like yours help us better understand where improvements may be needed, and we'll be sure to pass them along to the appropriate teams for review. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/WD550-Series-Shark-AquaReach-Hard-Surface-Vacuum-Mop-System---Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Thank you for sharing your experience.
We're truly sorry to hear that the performance, suction power, mopping results, and maintenance has left you disappointed. It’s particularly frustrating when the product doesn't perform as anticipated and returning it is no longer an option. We sincerely appreciate you taking the time to share such detailed feedback. Comments like yours help us better understand where improvements may be needed, and we'll be sure to pass them along to the appropriate teams for review. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/WD550-Series-Shark-AquaReach-Hard-Surface-Vacuum-Mop-System---Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
5
Truly amazing!
on September 11, 2026
Posted by: Goharik
from Las Vegas, NV
Gender:Female
[This review was collected as part of a promotion.] After the first use, I'm truly impressed and in love! I vacuumed my living room before using as a precaution as I have two kids and two dogs. However, I left some spots to see how this product worked, and it truly is amazing. It picked up small amounts of dog fur, which were illuminated by the led light, and mopped the area completely clean. It didn't leave puddles of water like my previous one did, and my floors dried within one minute or so. And it left no streaks which was even better! Very much worth the money!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Loving It
on September 11, 2026
Posted by: brwenyddoglover
from Virginia
Gender:Female
[This review was collected as part of a promotion.] Was pretty easy to set up. Only issue I have is that it does not fully reach under the cabinets in the kitchen, so I have to clean that area with the attachment. Other than that, I am very impressed with my new toy. I have a minor obsession with cleaning products.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Water tank
on September 10, 2026
Posted by: -Jr-
from New Jersey
Gender:Male
[This review was collected as part of a promotion.] This is an excellent product, good power, easy to handle, the battery has a good runtime at maximum power. Its washing system in the base is quite good. I haven't tried cleaning heavy dirt, I hope it works perfectly. It has a downside that I've noticed in this brand's products that have a water tank, which is that they don't seal well and sometimes leave water droplets everywhere, and that is quite annoying. I hope they fix this in future products! -Jr-
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, September 11, 2026
Hi there,
Thank you for sharing your review on the AquaReach.
We're sorry to hear about the leaking you've experienced from the water tank and appreciate you bringing this to our attention. We're glad to hear you're enjoying the power, handling, and battery life of your vacuum. Please visit our support page to help troubleshoot the leak from your water tank.
Self-Help Guide: https://support.sharkninja.com/article/WD550-Series-Shark-AquaReach-Hard-Surface-Vacuum-Mop-System---Troubleshooting-Guide
Kind regards,
Shark Home
Thank you for sharing your review on the AquaReach.
We're sorry to hear about the leaking you've experienced from the water tank and appreciate you bringing this to our attention. We're glad to hear you're enjoying the power, handling, and battery life of your vacuum. Please visit our support page to help troubleshoot the leak from your water tank.
Self-Help Guide: https://support.sharkninja.com/article/WD550-Series-Shark-AquaReach-Hard-Surface-Vacuum-Mop-System---Troubleshooting-Guide
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com