Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
4
Needs to be hotter
on January 28, 2025
Posted by: Gomez
from NJ
Love this machine. But it's not really brewing coffee as hot as it should. Is there anything I can do to adjust?
I would recommend this to a friend!
Response from Nespresso USABy Katy R., January 29, 2025
Thank you for your review, Paul. We recommend descaling your machine with Nespresso Descaling Solution every 3 months or 300 capsules, whichever comes first, to remove internal mineral deposit that can build up, which can affect the flow, temperature and overall performance of your machine. A weekly cleaning will keep the brew unit clear of grinds and coffee residue. If you're still experiencing issues after descaling, please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on January 25, 2025
Posted by: Bobby
Turned my coffee into mud. Would rather use a can and a campfire.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great compact coffee pod maker
on January 24, 2025
Posted by: Amo
from CA
[This review was collected as part of a promotion.] Quite enjoy the variety of the coffee and the ease of use using the machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best
on January 20, 2025
Posted by: Stephanie T
from Burbank Ca
[This review was collected as part of a promotion.] The very 1st Nespresso machine. I love it so much. It brews the best coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Space saving and convenient
on January 18, 2025
Posted by: Jj22
[This review was collected as part of a promotion.] Bought it earlier this month after my past nespresso and love it. Super cute color and works great! Would recommend for first time users, super easy and simple set up.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Christmas Gift Win!
on January 16, 2025
Posted by: Ramos
from Oregon
[This review was collected as part of a promotion.] I had purchased this as a Christmas gift for my girlfriend. She has fallen in love with it! (So have I) The coffee is miles above the drinks she would purchase from coffee shops around. The set up and instructions are super clear. Easiest process for a superb product. We will continue to be customers!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Looks so cute
on January 16, 2025
Posted by: Lola
[This review was collected as part of a promotion.] I bought a month ago and now I use it every single day!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use. Very user friendly.
on January 15, 2025
Posted by: Carol
from Union City, CA
[This review was collected as part of a promotion.] I bought 2 of these last Christmas 2024, 1 for myself and the other for a friend. I like the foam that it makes when I make my coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA