Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
5
Great taste
on February 9, 2025
Posted by: mfworsh
from MD
[This review was collected as part of a promotion.] This is SOoo much better that my typical coffee machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality.
on February 3, 2025
Posted by: Sss5
I bought this machine 2 months ago after my previous machine of 2 years broke. After only 2 months this machine broke. I brewed a double espresso and the entire espresso brewed out of the bottom of the machine and right next to the cord causing a major electrical safety hazard. This machine also feels much cheaper than the previous machine I had. Would not recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for countertops
on February 3, 2025
Posted by: Jess310
from Los Angeles, CA
[This review was collected as part of a promotion.] Love the size of this machine. I had the Vertuo Next before it broke and this smaller size makes just as good of coffee but taking much less space. Also the pop of color is a nice look on the countertop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
What I love most Are the varieties?
on February 2, 2025
Posted by: Green goddess
from Camarillo.ca
[This review was collected as part of a promotion.] Walking into an espresso boutique was the best solution to my Coffee needs. There’s nothing like someone guiding you throughout the whole experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nepresso
on February 2, 2025
Posted by: Letty
from Long Beach Ca
I read other comments but I have had a good experience with my coffee maker. I recently had a Keurig and that machine was horrible. Love that you can order pods
and get additional free pods.
and get additional free pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loud
on February 2, 2025
Posted by: HollyR
from Sc
My last nespresso machine, the virtuo, just died after 7 years. I opted for this one because if the price difference. It does the job but, IT IS SO LOUD. it sounds like a plain is taking off and I don't understand how something so small can make so much noise. I'm sad.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do Not Buy This!
on January 31, 2025
Posted by: Cresta
from Mn
I have bought 2 different machines and both of them quite working a year after I bought it. It doesn't heat anymore and water is pouring out the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 1, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Brew
on January 31, 2025
Posted by: Ashlee
I have loved it since I bought it, but wish there was more ease in availability besides Nespresso for pods. Machine is small, compact, and very easy to use. The included pods were DELICIOUS.
Written by a customer while visiting Nespresso USA