Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
2
Doesn't last long
on April 2, 2025
Posted by: Anonymous
from Shawano, wi
Worked well, but the longevity is lacking. Used daily for 2 yrs. While only using distilled water and performing regular cleaning, it died. Coffee oozing out the bottom and constant error lights. Going back to kuerig
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 7, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support as well as out-of-warranty options. We feel confident we can help resolve your machine issue to your satisfaction with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So quick + easy
on March 31, 2025
Posted by: comeasyouare
from san diego, ca
[This review was collected as part of a promotion.] love how easy it is to use! heats up so quickly and makes delicious coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very beautiful on my coffee bar
on March 28, 2025
Posted by: SZ
from Indiana
[This review was collected as part of a promotion.] I love Nespresso. I loved the idea of how compact this machine is. The only thing I don’t like is that I can only get two cups of coffee and my tumblers don’t usually fit under the spout. But again, the appeal of the machine was the reduced size so I can’t really complain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Afternoon Coffee
on March 28, 2025
Posted by: harvego
from Salem, Or
[This review was collected as part of a promotion.] Purchased this to have a simple go to machine for our workplace afternoon coffee. Great taste with any of the pods we've used.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on March 24, 2025
Posted by: Jackie
from Kirksey, Kentucky
This is a total waste of money. Coffee tastes horrible.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, March 27, 2025
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great, compact
on March 23, 2025
Posted by: Robb
from United States
[This review was collected as part of a promotion.] Bought this at the boutique in San Francisco. Love it!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fantastic but could use at least one improvement
on March 23, 2025
Posted by: April
from Leander, Texas
[This review was collected as part of a promotion.] Loving my new machine for the most part. Only one con so far. I can’t use any travel cups or even regular sized cups on the machine as it’s not tall enough. Makes it a little inconvenient since I generally fix my coffee in a to-go cup every morning before I leave for work. Now I have to put it into a small mug and then pour it into my to-go cup.
I love the pink color and how sleek it is. I haven’t figured out how to make it start brewing from my phone app yet but that’s not a big deal as I have to start the milk frother anyways.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just pure bliss!!
on March 22, 2025
Posted by: Dee15
from California
[This review was collected as part of a promotion.] The partly pods I got were absolutely wonderful. I absolutely love my nespresso machine so much. I’ve been using it everyday!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA