Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
5
Great espresso
on May 6, 2025
Posted by: Lauren
from Philadelphia, PA
[This review was collected as part of a promotion.] Love my new machine! I have been using it daily and it is so easy and makes amazing coffee. I can’t wait to try new espresso drink recipes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste
on May 6, 2025
Posted by: Brad1960
from Northbrook Illinois
[This review was collected as part of a promotion.] I bought a vanilla coffee. It was awesome. The service and recommendations at the store were above and beyond excellent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 5, 2025
Posted by: Lacy89
from Olympia, WA
I bought this a few weeks ago because I am moving into a smaller apartment and didn’t want to sacrifice counter space. I loved the fun colors and the size was perfect; however, it feels cheaply made and my coffee didn’t have the foam on the top like my very plus. I ended up returning and keeping my other machine. I just felt for the price it shouldn’t feel so cheap. The coffee still tasted good tho.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, May 6, 2025
Thank you for your review. We are sorry to learn the Vertuo Pop+ machine didn’t meet your expectations. All our machines come with at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We thank you for taking the time to share your experience with us, so we may improve our products to our Nespresso customers. Please do not hesitate to contact us, we’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 4, 2025
Posted by: Firefly
Very disappointed in this machine. So far I’ve had to waste two espresso pods for every one cup of espresso because the machine simply refuses to run. I’m not sure if I’m gonna keep this or not because this certainly isn’t what I expected.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, May 5, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product and coffee!!
on May 1, 2025
Posted by: GKC11
from Brentwood CA
[This review was collected as part of a promotion.] Bought this a few weeks ago and the product is great! The coffee tastes amazing, much better quality than what’s out there.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on April 21, 2025
Posted by: Leanne
from North Carolina
Love it love it Love it it's exactly what I was looking for in taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Camper Coffee
on April 19, 2025
Posted by: Resa
from Asheville, NC
[This review was collected as part of a promotion.] I love my Nespresso so much that I purchase the pop for my camper. I love that it takes all pod sizes. The color is perfectly bright.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Happier than expected
on April 9, 2025
Posted by: Martha50
from Tamarac, Florida
[This review was collected as part of a promotion.] I have always wanted to buy my Nespresso! Definitely love it! No lore money spent in Starbucks, Cali Coffee , Peets lol. Flavor! Convenience. Happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA