Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
1
Garbage.
on June 13, 2025
Posted by: Marina
from GA
I purchased this machine a couple months ago, and regrated from day one.
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are dismayed to learn that in only a couple of months you have been experiencing issues with your Vertuo Pop+ machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options. Please do not hesitate to contact us. Our Machine Experts would be pleased to assist you by troubleshooting your machine to find the best solution possible. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Make My Day
on June 11, 2025
Posted by: Kim
from Haines, Alaska
My children got me this for Christmas this year and I am loving it... My daughters took me on a trip to Europe, and I loved the coffee there... It was so rich and exceptional. A Nespresso machine was in our Airb&b. Once we figured out how to use it,,,,,we were sold on it, this coffee made my day. I am really enjoying my Veruo POP
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not what we expected
on June 9, 2025
Posted by: Schlick
from Minnesota
We bought this Vertuo Pop Plus for use in our RV, we love our coffee. We have used Nespresso machines in our home for awhile now, we have had 3 machines and all have made great coffee. This one was not up to the standards that we expected from Nespresso, It is loud, it leaked coffee from somewhere, and was just a disappointment. We did return it within the 30 days and are still looking to replace it in our Trailer with another Nespresso Machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, June 10, 2025
Thank you for your review, Schlick. We are sorry to hear that your Vertuo Pop+ machine did not meet your expectations and that you were unable to enjoy your Nespresso Coffee Moments. However, we are pleased to know that you had the opportunity to speak with a Machine Specialist and that you are in the process of returning your machine. If you need assistance with recommendations for a new machine or have any other inquiries, please do not hesitate to contact us at our toll-free number, 800-562-1465. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and delicious!
on June 7, 2025
Posted by: JAF85
from Wantagh, NY
[This review was collected as part of a promotion.] We went from a Keurig to Nespresso and it’s like drinking coffee for the first time. It’s such a huge difference.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine easy to use
on May 19, 2025
Posted by: Pk
from Nj
[This review was collected as part of a promotion.] I bought this machine a month ago and I am so happy I use it every day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious
on May 13, 2025
Posted by: Pb67
[This review was collected as part of a promotion.] I bought this a month ago and I’m so happy I did..
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for the office.
on May 13, 2025
Posted by: Lil34
from California
[This review was collected as part of a promotion.] Fantastic little machine. Great for office desk space. Easy to use. Also makes me very popular at work lol.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great convenience and value!
on May 12, 2025
Posted by: tlp2
from Ligonier PA
For the price point, you cannot go wrong with the Pop+. I’ve been wanting a nespresso for awhile but didn’t want to invest the money nor the counter space. The pop took care of both those concerns. I can make my blonde double espresso, which tastes just like my coffee order (!), at home without having to drive 20 minutes to the closest Starbucks! So happy!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA