Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
5
Fun machine
on October 17, 2025
Posted by: Coffee 1
from New York
[This review was collected as part of a promotion.] Easy to set up and after using it a couple of times easy to use. The coffee is great!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still making coffee
on October 15, 2025
Posted by: LHaney
from Hoschton, GA
I bought this style coffee maker due to my other one had been stored for 5 months and had gotten mold in it and was leaking from bottom. Saw this model and liked that it would fit in my new smaller house. Works great love that it is smaller but with still great flavor!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Will stop working within months
on October 12, 2025
Posted by: JS
from Boston
Do not recommend. This machine is useless, a waste of money and will break not long after you buy it. I descaled it as I was instructed and immediately after it stops working and nothing will fix it. In store help was also useless. We have had 3 different vertuo machines and all three have stopped working within months. If you do buy one, get the older models. The older models actually are great and have lasted years. Could not recommend the vertuo less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, October 13, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee!!
on October 12, 2025
Posted by: Israel
from Miami, FL
[This review was collected as part of a promotion.] All my orders have been amazing! Every capsule I have bought with a unique taste and a wonderful smell.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact size is a plus!
on October 11, 2025
Posted by: J2H
from Austin Texas
[This review was collected as part of a promotion.] Great size machine for my college kid's apartment -- which has zero counter space. He's set it up on top of his mini fridge (the surface area is actually larger than his counter) and he loves how compact it is. It works exactly the same as the larger Vertuo Delux model that I have at home and there is no change in flavor or strength of the coffee.
I so prefer the size of this machine that when it's time for me to replace my Delux, I'm going for the Pop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Such a let down
on October 2, 2025
Posted by: sabrina20151
from Virginia
I have owned this for a few months and the mechanism that picks up the pod and deposits it into the bin rarely works. It’s also the messiest machine. I always find spills underneath the machine. It can also be very loud and rattles at times. I completely regret buying this crappy machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 3, 2025
Thank you for your review. We hope you know that we're always here to help. Please call us to arrange an escalated phone call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible experience
on September 30, 2025
Posted by: Clinton70
from Atlanta GA
I bought this machine in July 2025.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 1, 2025
Thank you for your review, Clint. We hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on September 24, 2025
Posted by: Carol
from Florida
[This review was collected as part of a promotion.] I got this machine as a wedding anniversary gift and it is amazing!!! Works very easy, it is also very compact, design and color are lovely
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA