Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,020 Reviews)
Rating breakdown 2,020 reviews
5 Stars
1,636
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,682 out of
1,816)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
5
Love it
on December 12, 2025
Posted by: Jo
[This review was collected as part of a promotion.] Best coffee I have had. Coffee is always so creamy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on December 12, 2025
Posted by: Patti
from Texas
[This review was collected as part of a promotion.] Why go to Starbucks! This machine is awesome! ❤️❤️❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Game Changer
on December 12, 2025
Posted by: Gatti
from Colorado
[This review was collected as part of a promotion.] Nespresso is a GAME CHANGER! Any flavor, any intensity, any size, they have so many options to fit my mood. The Vertuo models are the go to machine is all 5 of our families houses. My favorite part of the morning is taking my first cup and savoring the richness.; it just starts the day of right! Easy ordering, easy ritual, pure bliss!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this as a second unit!
on December 12, 2025
Posted by: AC
from Boise, idaho
[This review was collected as part of a promotion.] Super streamlined and nice to have as a secondary unit. We have a Nespresso everywhere as we don't like any other coffee, so we wanted a smaller unit in our butler's pantry and this is perfect!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good Product
on December 12, 2025
Posted by: Ronnie03
from Liverpool, New Yrok
[This review was collected as part of a promotion.] I bought for a friend after receiving one for myself last year for christmas.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So pretty
on December 12, 2025
Posted by: Loren
from High Point NC
[This review was collected as part of a promotion.] The perfect size and love the color. Makes a wonderful cup of coffee too.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed. Will return it.
on December 12, 2025
Posted by: Margaret
The Vertuo Pop Plus is not a well-designed product. 1) The coffee does not brew hot. It's merely warm. Nespresso says this preserves flavor but since when in the history of coffee is brewing hot a disadvantage? 2) I'm a first time Nespresso buyer and the explanation of the pod types and sizes is quite unclear e.g. online says there is a 12 oz option, but that is only if you're making iced coffee, and good luck fitting a 12 oz cup under the spout; regular coffee max is a mere 8 ounces, and an inch of foam. And, there's so much foam, you cannot see the color change in the coffee when adding milk or cream so it's hard to know if you've added the right amount. 3) The lid and lock are rather stiff when brewing a cup; I assumed, having used other Nespresso models at friends' homes, that there would only be a light touch needed but this product is completely different. Don't expect the experience of the upper models. 4) Finally, the flavor and strength of the coffee is superior to anything I had with my Keurig, but I miss the ease and heat of the Keurig.
Response from Nespresso USABy Antonia, Customer Relations, December 13, 2025
Thank you for your review, Margaret, though we're sorry you're disappointed with several aspects of the Vertuo Pop machine. We hope you'll call Nespresso directly for coffee and machine guidance and to address these concerns. We're available at 800.562.1465 and look forward to coming to a resolution so you can enjoy your Nespresso coffee selections.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, great coffee
on December 12, 2025
Posted by: Joey Z
from Buffalo NY
[This review was collected as part of a promotion.] Outstanding machine. VERY easy to use and always a perfect cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA