Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,020 Reviews)
Rating breakdown 2,020 reviews
5 Stars
1,636
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,682 out of
1,816)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
2
Stopped working after about a year
on February 13, 2026
Posted by: Jj
This broke after about a year. I would have a blinking red light error and couldn't find any solutions across the internet. This is apparently a common issue if you look it up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super nice!
on February 13, 2026
Posted by: kristinagnars
Excellent machine. Love the color ways and the easy of use.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good so far!
on February 12, 2026
Posted by: Jefe
from Chicago, IL
[This review was collected as part of a promotion.] Machine come with an app that provides video instructions to set up and utilize. Easy to follow. Warms up/starts up quickly. Delivers great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty
on February 9, 2026
Posted by: DMTRS
It has started leaking, and slightly bending the caps. I did troubleshooting with an agent over the phone, and it did resolve the issue for about 5 cups . The "cleaning" he talked me through isn't working now. Now I have a stockpile of coffee, and no way to make it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, February 10, 2026
Thank you for your review, Denise. We're glad you reached out to us for a resolution but understand that the fix was not long-lived. Please call again, 800.562.1465, to share your concerns and our Machine Expert will be pleased to assist you in coming to a satisfactory resolution. Your Vertuo Pop+ is covered under a one-year warranty with repair and replacement service as needed, so we look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
First Nespresso
on February 8, 2026
Posted by: Mint Coffee
from Wyoming
[This review was collected as part of a promotion.] Love the color and simple it was to setup and use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste and easy to use!
on February 7, 2026
Posted by: Patkmat
from Texas
[This review was collected as part of a promotion.] Nespresso coffee is so amazing. It's rich and foamy and very satisfying to drink. The Pop machine is extremely easy to use. Even my husband who is disabled can use and enjoy it with ease.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Value & Coffee
on February 6, 2026
Posted by: KayVan
from Southeast USA
[This review was collected as part of a promotion.] Great value for the price. It’s a little louder and clunkier to operate than the more expensive Nespresso machines, but the coffee it produces is just as excellent, and the compact form factor is also a plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I like how simple it is and it have Bluetooth
on February 5, 2026
Posted by: Anonymous
from Northglenn co
I just bought this and used it today and it is the best coffee I have ever had
Written by a customer while visiting Nespresso USA