Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,020 Reviews)
Rating breakdown 2,020 reviews
5 Stars
1,636
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,682 out of
1,816)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
1
Cute but poorly constructed
on May 10, 2023
Posted by: KenAlan
from Redlands, CA
My machine started leaking after 2 weeks. Will be returning it and putting the 7-year-old machine back into service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 12, 2023
Thank you for your review. We’re deeply committed to customer satisfaction at Nespresso and want to ensure this is resolved for you. Nespresso machines are covered under warranty for at least one year after purchase. Please call us at 1-800-562-1465 and a machine expert will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on May 10, 2023
Posted by: JodiM
[This review was collected as part of a promotion.] I really love the convenience of this coffee maker. Having the ability to make espresso, coffee or an iced coffee beverage quickly is so nice! The quality of the coffee is also very good. I love the variety of roasts that you can choose from and the recipes that are provided within the app. The milk frother takes a little practice, but once you use it a couple of time it’s very easy to use and adds variety to your coffee. I’m very happy with this product.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Espresso
on May 9, 2023
Posted by: kathrynp1
[This review was collected as part of a promotion.] This is such a cute little machine! I love the vibrant, warm yellow color. It is such a beautiful pop of color in my kitchen! The super compact size makes this easy to store on my countertop without taking up too much room. Since it is so small, it’s also really portable, so if you want to store it in a cabinet or your pantry when not in use, it would be easy to do so as well. As far as making the espresso, it does it quickly and easily. The water gets super hot with almost no wait time. I also like the versatility to make iced coffee drinks as well. The only issue I can see is that since it is smaller, the dispenser area isn’t as tall, so you couldn’t use a tall travel mug/thermos or anything like that without holding the cup at an angle. For regular mugs, it’s totally fine to just set it and forget it. I’d like it even more if it included one of Nespresso’s recycling bags with the machine, but I’m glad the company is dedicated to sustainability nonetheless. Overall, this is a great espresso machine that really elevates my morning caffeine fix while brightening up my room!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect compact vertuo
on May 9, 2023
Posted by: New place
from Florida
[This review was collected as part of a promotion.] Good size for small places. Clean lines with modern design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the iced coffee!!
on May 9, 2023
Posted by: jessicafa7c3
[This review was collected as part of a promotion.] I was shocked and so happy when I got this package from Influenster. I already had a Nespresso machine so I was happy with this smaller one. I was also super excited about the iced coffee because I am an addict! Overall it is a nice machine. But, comparing it to my other Nespresso machine I have the following suggestions:
-the opening/closing of the lid is tricky. It doesn’t seem to close tightly after I load a pod. My previous machine was automatic which is a much nicer feature.
-the compartment for used pods is small and only holds are 3 or 4 pods which means it needs emptied often. On my other machine the “trash” compartment is much larger.
-I love the glasses that came with this machine, super fancy., they look like wine glasses. But one broke the first time it went through the dishwasher.
-the machine is loud, like a jet engine loud while preparing. Definitely not as loud as my other Nespresso machine.
I loved trying this machine and will keep it as a back-up but I think I will use my fancier Nespresso machine for everyday use.
-the opening/closing of the lid is tricky. It doesn’t seem to close tightly after I load a pod. My previous machine was automatic which is a much nicer feature.
-the compartment for used pods is small and only holds are 3 or 4 pods which means it needs emptied often. On my other machine the “trash” compartment is much larger.
-I love the glasses that came with this machine, super fancy., they look like wine glasses. But one broke the first time it went through the dishwasher.
-the machine is loud, like a jet engine loud while preparing. Definitely not as loud as my other Nespresso machine.
I loved trying this machine and will keep it as a back-up but I think I will use my fancier Nespresso machine for everyday use.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very easy to use and Clean!
on May 9, 2023
Posted by: jcouture7
[This review was collected as part of a promotion.] I love how easy, it is to use this coffee maker. Instructions were simple, and to the point. Love how small it is, compared to the old one I had. The coffee is delicious, and it’s packaging is super cute.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great little coffee prep for my office
on May 9, 2023
Posted by: FJ
from Anacortes WA
[This review was collected as part of a promotion.] I bought the vertuo pop plus for my office. I love having it there and my clients enjoy how easy it is to make a coffee for themselves too. Win-Win! Easy to use no mess, no fuss.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine - Height could be better
on May 9, 2023
Posted by: Rita
[This review was collected as part of a promotion.] Great space saver for an extra RV machine to travel with. Taller mugs do not fit, but placing the machine on a thick block for additional height and setting the drip tray on the counter instead of in the machine slot is an OK workaround.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA