Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,019 Reviews)
Rating breakdown 2,019 reviews
5 Stars
1,635
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,681 out of
1,815)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
5
Great machine
on July 27, 2026
Posted by: amy8901
[This review was collected as part of a promotion.] Great machine- we bought this for our daughter as a house warming present! We are always impressed with the quality of coffee and espresso we can make at home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
< Year Old Machine Malfunctions Daily
on July 26, 2026
Posted by: jemma320
from New York, NY
I bought this machine 10 months ago (for personal use about 1-2x a day most days of the week). About 5 month into owning the machine, it started regularly malfunctioning (flashing red and sputtering out / not working after a few seconds of producing coffee). No amount of descaling or physically cleaning the machine corrected the issue. I encounter the same issue almost every time I use the machine. I have to constantly fiddle with it, un-plug it / re-plug it back in, and wipe down every component of the machine every time I try to use it in the hope it will produce coffee about 50% of the time. I will be replacing the machine with a different model as I was deeply dissatisfied with this purchase. I recommend NOT buying this model if you are debating between a few.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, July 27, 2026
We're disappointed to hear about your experience, Jemma. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Perfect Gift
on July 25, 2026
Posted by: MaxPower
[This review was collected as part of a promotion.] Bought this as a gift for my daughter and she absolutely loves it! She says it makes delicious coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Upgrade to this
on July 25, 2026
Posted by: Dara O
[This review was collected as part of a promotion.] I gave away my original nespresso machine and upgraded to this. It’s completely worth it. Sometimes I just want coffee instead of espresso. I’m sooo happy with the iced options, too.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great feature
on July 23, 2026
Posted by: 12345
from Seattle, WA
[This review was collected as part of a promotion.] I bought this machine a month ago!! And it’s really good and convenient.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
SO YUMMY
on July 21, 2026
Posted by: Wheezie13
from Long Beach, CA
[This review was collected as part of a promotion.] The rich and creamy flavor surpass my wildest dreams. I go to bed dreaming of my morning coffee and crave my nespresso throughout the day. It’s so fast and looks gorgeous on my counter. I am extremely happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality coffee machine
on July 21, 2026
Posted by: Tammy
from Pine Hill, NJ
[This review was collected as part of a promotion.] I bought this for my daughter who is a barista and she loves it!!!!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on July 21, 2026
Posted by: GW
from MA
[This review was collected as part of a promotion.] Wry happy with it and the quality of the coffee it makes
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA