Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
5
Great taste!
on January 20, 2024
Posted by: Krissy
from Atlanta,GA
[This review was collected as part of a promotion.] I bought this about 3 weeks ago and the taste of the coffee is so delicious. I love the boldness in the blends. I cannot believe i waited this long to get a Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new Nespresso!
on January 20, 2024
Posted by: Erika
from San Francisco
[This review was collected as part of a promotion.] So glad I switched to Nespresso over my usual coffee maker and french press. Makes my mornings so much easier and the coffee taste so much better!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible design. Entire top half opens to brew!
on January 20, 2024
Posted by: Emfell
from California
So clunky. The entire top half of the machine lifts up and you have to push down with all your might to close it, then lean on it with one arm to move the lever to “lock” to actually get the coffee brewed. It is also incredibly loud. I’m honestly shocked with all the fine star reviews. I had a larger Nespresso with the easily open / close (semi automatic open close) small top where just the capsule area top opens/closes. Ok this pop+ machine legit the entire top half has to open - such a horrible design. Spend the extra $ and go up a size so you can get a machine that is easier to use and not so clunky. Returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, January 22, 2024
Thank you for your review. We are dismayed to learn your Vertuo Pop+ machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Thank you for taking the time to share your experience, so that we may approve upon our products and services. We recommend contacting us to speak with a Machine Expert, who would be delighted to provide you some tips that may be useful while brewing a cup of coffee. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good compact version that connects Via Bluetooth
on January 19, 2024
Posted by: HalestormPrints
from Waco Texas
[This review was collected as part of a promotion.] Great compact version. I haven’t used it enough to know the longevity of it. It is a little noisy but that doesn’t bug me. I love how it connects via Bluetooth to my phone and reminds me when I need to run a rinse cycle or descale or. The app also has other cool trouble shooting features.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't purchase
on January 19, 2024
Posted by: Ann
from Michigan
This machine is not space saving. It is very long and takes up the entire counter from back to front. The reservoir is odd and the cord is in a bad place. The distance from the spout to counter is short so you cannot use a taller cup. I have a huge Keurig sitting on a large tray at my coffee area and this thing does not fit in my tray. The most odd coffee maker I have ever encountered. Received as an Xmas gift and am past 30 day return. So stuck with a crappy machine I will never use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 20, 2024
Thank you for your review. We share your disappointment that the VertuoPop+ does not meet your expectations. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive support. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on January 19, 2024
Posted by: 7michael
from Birmingham Al
[This review was collected as part of a promotion.] Bought this for my wife for Christmas and she loves it way more than her old keurig
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
1st time
on January 18, 2024
Posted by: Liz
from New York, NY
[This review was collected as part of a promotion.] I recently got the vertuo pop plus nespresso machine. It's my first time owning one of their coffee makers and am really impressed. Not only is nespresso coffee so good but the way it is brewed is just beautiful. Vertuo pop is small and good to save counter space if you're worried about it taking up too much room. I personally like the size yet it is somewhat of a hassle just refilling the water tank very often. The deluxe size would have been ideal but it did not come in the fun colors. I got the coconut white :) deluxe would have been amazing! Overall it's great coffee and that's why I got it in the first place so nothing can really out weigh the quality of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I am in love with my Nespresso
on January 18, 2024
Posted by: Vanessa
from Los Angeles, CA
[This review was collected as part of a promotion.] I used to buy Starbucks everyday and now it’s like having it at home! It is way more economical and honestly taste is amazing! I am so happy I made my purchase! ✨
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA