Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
5
Taste wonderful
on August 7, 2024
Posted by: Sparklegirl1295
from Duluth ga
[This review was collected as part of a promotion.] I love the smooth taste of the coffee. I wish I got this a long time ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs to be a little taller
on August 7, 2024
Posted by: JamJam
from Redlands, CA
Just about perfect for everything it claims to do.
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee noisy machine
on August 7, 2024
Posted by: Mariann
from Long Island, New York
Ordered it a few days ago and made several cups of coffee. My Vertuo Next died out on me after 5 years of daily use so I ordered the Pop because im the only one who drinks it. I love the bright red color and design. No difference In brewing excellent coffee, however, I gave it 4 stars because it's a very noisy machine! My other machine was quieter.....
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect size
on August 6, 2024
Posted by: sling1
from Bedford, TX
[This review was collected as part of a promotion.] HAD to get this for my daughters dorm room. She mistakenly thought all coffee and coffee makers were the same and bought an inexpensive pod brewer from a big box store. BIG mistake! She came home and realized it was the Nespresso that was the difference. This will be the perfect size for her dorm room. Coffee snob is now satisifed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for marriage health
on August 6, 2024
Posted by: Silbert
from Los Angeles
[This review was collected as part of a promotion.] The daughter got a Nespresso for her apartment. My wife watched as a roommate made a cup. It looked and smelled wonderful.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Quality & Product
on August 5, 2024
Posted by: jessica1127
from Los Angeles, CA
[This review was collected as part of a promotion.] Makes delicious coffee quickly! I love a traditional espresso machine but they are expensive to maintain and sometimes I don't have time in the morning to set it all up. My Nespresso is so easy to use and clean and makes high quality espresso/drinks with the push of a button.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
No Bluetooth really
on August 5, 2024
Posted by: orome
Don't believe the part about Bluetooth. It's a lie
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We understand you do not believe your Vertuo Pop Plus machine has Bluetooth technology. The Vertuo Pop Plus indeed has Bluetooth technology. When you login to our Nespresso app and pair your machine to the app, this is how your machine receives software updates via Bluetooth. If you’d like assistance pairing your machine, please call our toll-free number 800-562-1465 to speak with a Machine Expert, who will gladly assist you with these steps. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your Vertuo Pop Plus machine soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would NOT Recommend
on August 5, 2024
Posted by: Extremely unhappy
I've had this machine for a year now and can say that I absolutely do not recommend it or and quite frankly hate it. We got the Vertuo Pop to replace our older machine because it ws suppose to be slimer and quiet and I regret that decision. The main issue is that the machine will quit when making more than 5 oz of coffee and has been tripped the circuit twice. We did not have the same issue with our old machine. It is also very sensitive with the capsules. We have wasted so many capsules because we have gotten an error and the machine is unable to make coffee. Our older Nespresso Machine was more efficient and just easier to use, I regret getting rid of it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop+ machine is having issues brewing capsules after receiving error messages. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA