Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
5
BEST COFFEE MACHINE EVER
on September 15, 2024
Posted by: jane50
from San Diego
[This review was collected as part of a promotion.] I got my nespresso a month ago and I love the coffee it makes its amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Coffee Machine Ever!
on September 14, 2024
Posted by: PhDPodMan
from New York, NY
[This review was collected as part of a promotion.] I’ve tried a number of coffee machines in my life and to my dismay, the coffee tasted either too weak or bitter-until now. When I purchased the Nespresso Vertuo coffee maker, I tried a variety of different flavors and they all tasted wonderful! I’m going to recommend this superb machine to friends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Nespresso
on September 11, 2024
Posted by: Lminner13
from Phoenix AZ
[This review was collected as part of a promotion.] My first Nespresso machine.i love it.but had a hard time with it not reading bar code
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tidy coffee & espresso machine
on September 10, 2024
Posted by: Nespresso
from Oakdale, NY
[This review was collected as part of a promotion.] I bought this for my daughter in college & she is pleased with it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yummy drinks at home!
on September 10, 2024
Posted by: Ausj
from Delaware, OH
[This review was collected as part of a promotion.] I bought this a month ago and I love it. The variety pack is great to figure out which pods are right for you. If you’ve been on the fence, do yourself a favor and just buy it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use and High Quality Coffee
on September 4, 2024
Posted by: Amb17
from Virginia
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did! Easy to use and brews a “barista in a cafe” quality cup of coffee and shot of espresso. I’m so glad I made the switch to nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs accessibility improvements
on September 2, 2024
Posted by: Carona21000
from DC
[This review was collected as part of a promotion.] I’m loving my purchase and am very happy with it, but in case anyone in the “decision making department” is reading this, I wish the locking mechanism in the top were more user friendly for folks with coordination disabilities. A pull-down latch could be operated with one hand but I have to use both hands (and an elbow) to slide my nespresso latch closed so I don’t knock the whole machine over. This design needs improving.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review. We are happy to learn you love your Vertuo Pop+ Deluxe purchase. We appreciate your suggestion about adding additional accessibility improvements. We share your passion for making our products accessible to all our consumers. We have documented your suggestions to your account and forwarded them to the appropriate teams for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor to share any additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
iffy
on September 2, 2024
Posted by: NJGB
from Richmond, Texas
Ive had to buy three (3) machines. The first two did not descale correctly despite my neurotic attention to the kinda detailed you tube videos, buying the pricey de-scaler pouches, and scrupulous detail to keeping the machine clean--the light was always funky on top, signaling a problem.
Although it's an iffy machine, it does (when working properly) make decent coffee with horrendously pricey capsules, and has a smallish foot print on my small counter. I used store-bought water, with NO additives, as my tap in this county is considered "hard"; I do not wanna destroy this small machine with lousy water.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review, Naomi. We’re disappointed to learn of your recent issues when attempting to descale multiple Vertuo Pop+ machine purchases. We appreciate your attention to detail when it comes to machine maintenance. We have documented your experience to your account for review. We sincerely apologize for any frustration or inconvenience this may have caused. At this time, we only see one purchase registered. We want to assist you in registering all your machines, resolving maintenance issues, and offering all options via our Assistance Service Program. Your machines come with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Please contact us at 1-800-562-1465 at your earliest opportunity so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA