Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Average customer rating
4.6
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,637
4 Stars
228
3 Stars
51
2 Stars
32
1 Star
73
93%of customers recommend this product.
(
1,683 out of
1,817)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi - Liquorice Black
Customer Rating
1
Machine stopped working after 2 days
on November 16, 2024
Posted by: DanieElle
from Seattle, WA
My machine stopped working after 2 days. I was able to get the machine up and running, connected to WiFi and poured a few cups of coffee. The following day, my machine would not turn on, despite trying multiple outlets for power sources. Very disappointed. I spent a lot of money on a machine for it to malfunction so quickly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Pop+ machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us, our Machine Experts would be please to assist you via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee Quality but Troublesome Troubleshoot
on November 12, 2024
Posted by: aim92
from Pottstown PA
I purchased this machine a while ago because I wanted something compact and simple, and I'm not a heavy coffee drinker—I only use it about four times a month. For me, that’s perfect; I enjoy knowing I can make a good cup of coffee whenever I feel like it. The quality of coffee is great, no question about that. However, I’ve run into some issues with the machine, despite my limited use.
Since it only has one button, it can be hard to diagnose problems when something goes wrong. For example, when a red light appears, I usually have to try several different solutions before I can figure out what’s wrong and fix it. This can be frustrating because it’s not always clear what the issue is. Even though there’s an app, it doesn’t give specific troubleshooting guidance, which I think would be very helpful, especially for a one-button machine like this.
I have seen reviews mentioning that the machine is loud, and it definitely is, but for me, the quality of the coffee makes up for that. Overall, I’d still recommend it, especially if you’re looking for something small and stylish that consistenly delivers great coffee. But for anyone considering it, just know that if it stops working, you may have to go through a bit of trial and error to get it running again. I really hope Nespresso considers enhancing the app to provide clearer guidance on what each error light means in the future.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Jury still out
on November 12, 2024
Posted by: EstherS
from Belmar, NJ
Just got my Pop model yesterday and was anxiously waiting as my old machine died and leaked all over. Disappointed the water tank did not swivel but liked the quality of the water tank. Extremely disappointed in the temperature of my cup of coffee this morning when I used it for the first time. I still had to heat it more in my microwave for 30 seconds. Other reviews mentioned it was loud. Boy they were not kidding. What is wrong with your engineering department that they can’t design a coffee maker that does not sound like you are at the Indy 500? For the investment consumers make in the cost of the capsules we are entitled and expect a quality coffee maker. Nespresso, you can do better and owe it to your consumers to do better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
footprint is too large
on November 8, 2024
Posted by: ddnyc
from nyc
the water tank on the side is a deal break for me, it doubles foot print and prevents this machine from being the space saver it claims to be. I really want a vertuo machine, but may have to go with the orginal capsules
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, November 9, 2024
Thank you for your feedback. We regret to learn that our Vertuo Pop Plus did not meet your expectations. We are here to assist and would like to suggest our VertuoPlus, which features an adjustable water tank option, or our Vertuo Next machine, with the water tank positioned at the back.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on November 6, 2024
Posted by: KB
from TN
We took a chance on the Vertuo Pop Plus and are returning it. We wanted something smaller and wanted to try some of the larger pods. 1. It is super noisy. If you live in close quarters it is noisy enough to wake others up in the morning. 2. It's hard to close and just feels overall cheap. Our older model is much better quality, not as noisy, and easier to open close / use. 3. It's not as frothy as our older model. A personal preference, but a big minus for us. 4. The coffee didn't feel overheated temperature wise, but it smelled and tasted overheated. For reference, exact same pods used in the older machine the same day, so definitely a machine issue vs a pod issue. Just some things to consider if you're looking for a smaller machine; this one may not be it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 7, 2024
Thank you for your review. We’re disappointed to learn you're not enjoying the Vertuo Pop and we'll be happy to assist. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great technology
on November 5, 2024
Posted by: Lovely cup
from California
Verry good verry uesdfulll my fast choice or verry cheap
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Really loud
on November 5, 2024
Posted by: Britt24
from Orange Beach, AL
Love the size, but is it normal for it to sound like a jet engine is taking off? This is my first Nespresso purchase and the coffee and expresso are great it is just so loud!
I would recommend this to a friend!
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. Noise during the brewing process is very normal, especially at first. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Pretty Good
on November 3, 2024
Posted by: TA
from SF, CA
[This review was collected as part of a promotion.] I bought this a few weeks ago and so far it's cool. I can't get the coffee to not be bitter though and I've tried so many pod types.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review. We're delighted you are enjoying your new Vertuo Pop+ machine while you continue to discover our Vertuo blends to find one that best suits your taste palate. Your VertuoPop+ machine comes with a one year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. You'll want to review our Vertuo coffee blends to find an intensity that best suites your needs. The higher the number, the bolder the coffee, which will be more bitter. You may want to start from an intensity 6 which is mid range, and work your way down to intensity 2, to find your perfect coffee and espresso. We recommend starting at Melozio with an intensity of 6. Solelio is the lightest coffee blend with an intensity of 2. Enjoy finding the pefrect cup of coffee with your Veruto Pop+ machine!
Written by a customer while visiting Nespresso USA