Customer reviews from lg.com
LG - 33-in Wide Counter-Depth MAX 20.8 Cu. Ft Smart French Door Refrigerator with Factory Installed Ice Maker - Stainless Steel
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
39
4 Stars
6
3 Stars
6
2 Stars
2
1 Star
6
Customer Reviews for LG - 33-in Wide Counter-Depth MAX 20.8 Cu. Ft Smart French Door Refrigerator with Factory Installed Ice Maker - Stainless Steel
Customer Rating
5
Love this!
on December 26, 2024
Posted by: BrooklynGirl1018
[This review was collected as part of a promotion.] I love this fridge. There is so much room. It looks amazing! I love the large drawer in the fridge and the freezer is spacious
Response from lg.comBy LG Digital Care Team, September 30, 2025
Hello! Super happy you're enjoying this amazing LG refrigerator and all its spectacular features! So much space for all your food and goods. Thanks for being part of our LG family, and you can reach out on social media @LGUSSupport in case of anything! ~Kimmy
Written by a customer while visiting lg.com
Customer Rating
5
Performs As Advertised!
on December 23, 2024
Posted by: VBandavid
[This review was collected as part of a promotion.] I selected this refrigerator after researching consumer ratings, and recognizing the LG reputation for reliability. It was also the perfect size for our restricted space. At this point, it is performing perfectly and we love the use of the mobile app to monitor and interface with the refrigerator.
Response from lg.comBy ^Rich, LG Digital Care Team, January 22, 2026
Hi there, thank you for sharing your experience with the LF21G6200S. It’s great to hear the refrigerator has been performing well and that the ThinQ app features are adding convenience to your daily routine.
If you’d like to explore more settings or customize features, a helpful step is reviewing the Control Panel and Refrigerator Manager options to fine‑tune temperature and alerts. Your full product manual is available here for additional guidance:
https://www.lg.com/us/support/product/lg-LF21G6200S.ASTCNA1?tab=1
For further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team – Rich
If you’d like to explore more settings or customize features, a helpful step is reviewing the Control Panel and Refrigerator Manager options to fine‑tune temperature and alerts. Your full product manual is available here for additional guidance:
https://www.lg.com/us/support/product/lg-LF21G6200S.ASTCNA1?tab=1
For further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team – Rich
Written by a customer while visiting lg.com
Customer Rating
2
Extremely frustrated
on December 20, 2024
Posted by: JMcCormack
from Western NY
I bought the french door refrigerator in April and in early December thr freezer stopped freezing and the fridge stopped cooling. Thr compressor was replaced along with the pcb. Still not working. This is unacceptable and ridiculous for an appliance that is less than 8 months old not to work.
Pros: ease of use
Quality
2
Features
4
Value
3
Response from lg.comBy LG Digital Care Team, December 27, 2024
Hey there! Making sure that your LG refrigerator is cooling the way it should is always our top priority, and we'd be more than happy to take another look at your unit with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about getting the compressor for your fridge replaced, and we'll be ready to dive into this further with you! *Josh
Written by a customer while visiting lg.com
Customer Rating
4
Very nice Refrigerator
on December 9, 2024
Posted by: milshobbies
[This review was collected as part of a promotion.] Bought this in July and actually using it since early October. So far its running well.
Response from lg.comBy ^Rich, LG Digital Care Team, August 22, 2026
Hi there! Thanks for the quick note. Always great hearing your refrigerator is running smoothly and keeping things on track. If you ever need anything later on, our friends at @LGUSSupport are ready to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
4
Model LF21G6200S/05
on December 6, 2024
Posted by: Paul012
from Louisville, KY
[This review was collected as part of a promotion.] We purchased the refrigerator in November 2024. It is our first french door model. We are not pleased with the narrow opening available when both doors are fully open and the less than full extension of the top freezer compartment.
Pros: Quality
Quality
4
Features
3
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, September 16, 2026
Hello there, Paul! Thanks for sharing your note. Great hearing your refrigerator is serving you well overall, and we’ll make sure your thoughts about the door opening space and freezer drawer extension are passed along to our product team. If you ever need anything later on, @LGUSSupport is here to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
It exceeded our expectation!!
on December 5, 2024
Posted by: CCordero
We have been enjoying our brand new LG refrigerator, so very nice to look at. It is the perfect fridge for 2 people. It is very roomy and has large shelves for all our stuff. So happy we picked the perfect fridge, and the price was very affordable. Thank you, LG!
Response from lg.comBy ^Rich, LG Digital Care Team, February 7, 2026
Hi there, thank you for sharing your experience with the 21 cu. ft. 3‑Door French Door Counter‑Depth MAX™ Refrigerator, model LF21G6200S. It’s great to hear it’s been the perfect fit for your home, with plenty of space, easy‑to‑use shelving, and a design you enjoy seeing every day. It sounds like it’s been a wonderful upgrade.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
2
So sorry
on December 5, 2024
Posted by: Gilles2024
[This review was collected as part of a promotion.] Honestly, this refrigerator does not meet our needs. At Lowe's, my wife and I should have paid more attention to the interior, the arrangement of shelves and compartments in the doors. As for the freezer, we are satisfied with it.
Response from lg.comBy Joslyn, LG Social, December 5, 2024
Hey Gilles! We focus on crafting products that meet all of our customer's needs and preferences, so we value your feedback. We're delighted to hear that you're enjoying the freezer! Please know we're always here to help throughout the lifetime of your fridge. If you have questions or need assistance, contact us on social media @LGUSSupport. We'll be happy to help at any time! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
5
Fantastic Refrigerator
on December 3, 2024
Posted by: Tigeyboy2
I am pleasantly surprised by the quality of this refrigerator. The stainless steel is very shiny and looks modern. The interior space usage is superb. Fits snugly in a 33” wide opening. Highly recommend!
Response from lg.comBy ^Rich, LG Digital Care Team, February 7, 2026
Hi Tigey, thank you for sharing your experience with the 21 cu. ft. 3‑Door French Door Counter‑Depth MAX™ Refrigerator, model LF21G6200S. It’s wonderful to hear how impressed you are with the quality and modern look — that shiny stainless steel really does elevate a kitchen. We’re also glad the interior layout and space efficiency are working so well for you, especially fitting perfectly into a 33" opening.
We appreciate the recommendation and are happy this refrigerator has been such a great fit for your home.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
We appreciate the recommendation and are happy this refrigerator has been such a great fit for your home.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com