Customer reviews from lg.com
LG - 33-in Wide Counter-Depth MAX 20.8 Cu. Ft Smart French Door Refrigerator with Factory Installed Ice Maker - Stainless Steel
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
39
4 Stars
6
3 Stars
6
2 Stars
2
1 Star
6
Customer Reviews for LG - 33-in Wide Counter-Depth MAX 20.8 Cu. Ft Smart French Door Refrigerator with Factory Installed Ice Maker - Stainless Steel
Customer Rating
5
Perfect size fridge for us
on October 14, 2026
Posted by: butche
We love the fridge, it's size and function. Getting used to the french doors, & the bottom freezer. It fits perfectly in the space. Love the counter depth.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, October 14, 2026
Hello there! It sounds like your new refrigerator is fitting into your kitchen layout like an absolute glove while mastering the art of space and style. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
4
A fine regfigerator
on September 27, 2026
Posted by: ANg_august 26
Performance is fine. Ice cubes are good with water filter. Temperature cycling has room for imporvement - the freezer temperature cycled between -18C and -10C, main compartment cycling is much better between 3 to 5C. The auto closing of doors are not functioning well at all!! The three shelves need at least to have one half shelf with adjustable height. Due to my space limitation, I cannot purchase frigid with many new features, which is disappointing as a consumer. The LG design department could have taken this into consideration in product development...
Quality
4
Features
4
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, September 27, 2026
Hi! We're happy to know you're pleased with your refrigerator's performance, water filtration, and cooling. Thanks for your feedback on the freezer temperature, door closure, and shelf adjustments; we'll share that with our product team. If you need assistance, contact us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
4
Very few reviews
on August 29, 2026
Posted by: Manubhai
if this product is doing well, why only 4 reviews. I am keen to buy; however a high rating based on 4 reviews is not a rating i can accept
Response from lg.comBy ^Rich, LG Digital Care Team, September 5, 2026
Hello there, Manubhai! Thanks for sharing your thoughts. We appreciate the note about wanting to see more reviews before feeling confident in a purchase, and we’ll make sure to pass that feedback along to our product team. If you ever need anything later on, our friends at @LGUSSupport are ready to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
3
Left door is too loose, tried to adjust and will n
on June 29, 2026
Posted by: Gonzo114
from West Des Moines, Iowa
So far refrigeration, Icemaker and normal functionality is OK. The reason I gave it three stars is because I complained to the company about my left hand door, swinging shut on its own when fully opened, I like it to stay fully opened when I’m putting things in the fridge, the right hand door works fine, so yeah this is a disability with the refrigerator and I just bought it so very disappointed
Pros: Style/Design, Features/Settings
Quality
1
Features
4
Value
4
Response from lg.comBy LG, June 30, 2026
Hi, Gonzo. We appreciate you sharing your rating and feedback regarding your LG LF21G6200S Refrigerator. We build our kitchen appliances to provide practical, accessible functionality for everyday use, and your insights are incredibly valuable to our teams as we continuous work to optimize our designs. To help ensure your fresh food doors function smoothly and rest exactly how you prefer, please take a look at our leveling guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516
Achieving the perfect door swing balance relies heavily on the physical pitch of the appliance. You can easily adjust this by using a flat-blade screwdriver to turn the leveling legs at the bottom front of the unit, slightly raising or lowering the left side until the cabinet is perfectly square and both doors remain stable when extended. You can refer to this link for guidance: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-level-a-fridge--1396987943023
We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Achieving the perfect door swing balance relies heavily on the physical pitch of the appliance. You can easily adjust this by using a flat-blade screwdriver to turn the leveling legs at the bottom front of the unit, slightly raising or lowering the left side until the cabinet is perfectly square and both doors remain stable when extended. You can refer to this link for guidance: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-level-a-fridge--1396987943023
We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
5
21 sq ft
on May 17, 2026
Posted by: Wayne 16
This Refrigerator has proven that a family of 2 can easily survive on 21 cubic feet of room. We live within walking distance of Whole Foods and an easy drive to Safeway Market etc. so we can shop wherever. But none the less we find this Refig. Never lacking room for our left overs, two half gallons of liquids and a cantaloupe or two.
Since this was a stand in for a couple of tower panel ready units for our new kitchen remodel I’m at a loss as to why I need so much new expensive refrigeration?
What will I do now! Love this LG and it’s makes very little noise and above all the ice maker works.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy LG, May 19, 2026
Hi, Wayne! What a fun read! — sounds like this fridge has completely stepped up and proven itself, even as a temporary stand‑in. Love that it’s handling your groceries, leftovers, and even those cantaloupes without breaking a sweat, all while keeping things quiet and the ice flowing. If you ever need anything down the road, you can always reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
3
Works well but noisy!
on May 11, 2026
Posted by: MarB16
The refrigerator looks nice and does a good job with cooling, however the compressor is much noisier than we were told it would be and is on almost continuously. The decibel range at times is around 50, more than what had been described, and is very annoying. We needed to put pool noodles around the sides to somewhat dampen the noise.
Response from lg.comBy LG, May 18, 2026
Hi, Mar. Thanks for sharing your experience with your LG Refrigerator. We appreciate the details you provided about the cooling performance along with the noise level and how often the compressor is running. We want to take a closer look at your specific LG model so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your compressor‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You may also refer to these helpful links for reference on the specific issues you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479 & https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 ^James
Written by a customer while visiting lg.com
Customer Rating
1
Fridge leaks
on August 8, 2025
Posted by: Headron
This fridge has leaked periodically since the day we got it.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, August 10, 2025
Hey there. We appreciate you bringing this to our attention. A leaking refrigerator is a serious concern, especially one that has been happening since the day you got it. We are committed to helping you find a positive resolution. To get a technician dispatched to your location and get this issue resolved, we'll need a little more information. Please send us an email with your refrigerator's model and serial number and your contact information. We look forward to helping you get this resolved and restoring your confidence in our products. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
3
Good interior space, poor ice maker performance
on July 21, 2025
Posted by: Jack2024
from Pennsylvania
This customer did not provide a text review.
Quality
3
Features
3
Value
4
Response from lg.comBy LG Digital Team, July 21, 2025
Thanks for your feedback on your LG fridge. We're glad to hear you're enjoying the spacious interior. We'd love to help improve your ice maker's performance so it works just as well. Please private message us on social media @LGUSSupport with your contact details and more information about your ice maker. We're always here to help! ^David
Written by a customer while visiting lg.com