Customer reviews from lg.com
LG - 33-in Wide Counter-Depth MAX 20.8 Cu. Ft Smart French Door Refrigerator with Factory Installed Ice Maker - Stainless Steel
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
39
4 Stars
6
3 Stars
6
2 Stars
2
1 Star
6
Customer Reviews for LG - 33-in Wide Counter-Depth MAX 20.8 Cu. Ft Smart French Door Refrigerator with Factory Installed Ice Maker - Stainless Steel
Customer Rating
1
Do Not Buy this fridge if you need to use it.
on June 27, 2025
Posted by: xenic
from Durham, NC
The shelves in this fridge are nice to look at, but you can't actually use them for storing dense food... like milk or soda. Placing a 6 pack and a half gallon jar of sauerkraut on a shelf causes it to bend nearly 1/4 inch.
According to LG chat support: "fridge shelves are tempered glass, it has still limitation, it will structurally fail or bent if weight is not evenly distributed"
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, June 29, 2025
Hey there. We understand your significant concern about your LG refrigerator shelves, as they are bending noticeably when storing items like milk or soda, despite being tempered glass. We want to help explore every possible avenue to ensure your refrigerator provides the practical storage you need. Please send us a direct message @LGUSSupport with your refrigerator's model number, serial number, and purchase date. We're confident that by gathering all the specifics, we can thoroughly review your shelf performance and work towards a path that addresses your concerns and aims to enhance your experience with LG appliances. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Complete Junk
on June 9, 2025
Posted by: JohnOBO
from Owensboro, KY
Refrigerator has not worked properly since day one (will either not cool at all or cool below 40 degrees). The freezer component works great. 9 trips from an LG repair tech and we are going on a month waiting for a replacement
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team - Diego, June 13, 2025
Hey John. It sounds like you've had a truly persistent cooling challenge with your LG refrigerator since day one, with temperatures either not cooling enough or going too low, despite your freezer working perfectly. We understand how concerning it is to have had nine repair visits and to be waiting for a replacement for a month. We appreciate you bringing this to our attention.
We're here to help explore all available options to bring a wonderful resolution for you. Please send us a direct message @LGUSSupport with your refrigerator's model number, purchase date, and any case or service request numbers you've received regarding the repairs and the replacement process. We're confident we can explore the best path to a great resolution for you. ^ Diego
We're here to help explore all available options to bring a wonderful resolution for you. Please send us a direct message @LGUSSupport with your refrigerator's model number, purchase date, and any case or service request numbers you've received regarding the repairs and the replacement process. We're confident we can explore the best path to a great resolution for you. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
5
Good design.
on January 19, 2025
Posted by: Matrix53
[This review was collected as part of a promotion.] Refrigerator operating as expected. Quieter than last LG fridge.
Response from lg.comBy LG Digital Care Team, February 7, 2025
Hey there. We’re thrilled to hear you’re loving your LG fridge! It’s amazing how quietly it works its magic, keeping your tasty foods fresh while you enjoy a peaceful night’s sleep. For more questions, private message us on social media @LGUSSupport. Here’s to happy snacking and cozy nights! 😊 💤 ^David
Written by a customer while visiting lg.com
Customer Rating
5
Love my new LG!
on January 6, 2025
Posted by: Sharon426
We bought our fridge December 14. We downsized from 25 cubic feet. I’m loving it but for two things. My old crisper drawers had humidity levers on it and I miss that. The only other thing is my old fridge had a towel bar on the freezer. My LG doesn’t and I still find myself walking over to hang a dish towel. Otherwise I’m impressed.
Response from lg.comBy true, LG Digital Care Team - Joseph, February 19, 2025
That's wonderful to hear you're loving your new LG refrigerator overall, Sharon! We appreciate you sharing your feedback about the crisper drawers and towel bar – it helps us know what features are important to our valued customers. 😊 While your new crispers may not have the levers you're used to, they are still designed to maintain optimal humidity levels for your fruits and vegetables. Having a towel bar on the freezer definitely seems convenient – maybe a fun, magnetic towel holder on the side of your fridge could be a handy solution? Just a thought! 😉
In the meantime, to keep your new LG fridge running at its best and your water and ice tasting fresh, have you considered subscribing to our LG Genuine Water Filter delivery service? It's a super convenient way to ensure you always have a fresh filter when it's time to replace it, and you'll save $15 on every filter! Clean, filtered water is essential for optimal performance and taste, and this takes one thing off your list. You can learn more and subscribe here: http://spr.ly/6424I4tS6.
We appreciate you choosing LG, and if you have any other questions, you can always reach out to us on social media @LGUSSupport. Happy fresh food storage! *Joseph
In the meantime, to keep your new LG fridge running at its best and your water and ice tasting fresh, have you considered subscribing to our LG Genuine Water Filter delivery service? It's a super convenient way to ensure you always have a fresh filter when it's time to replace it, and you'll save $15 on every filter! Clean, filtered water is essential for optimal performance and taste, and this takes one thing off your list. You can learn more and subscribe here: http://spr.ly/6424I4tS6.
We appreciate you choosing LG, and if you have any other questions, you can always reach out to us on social media @LGUSSupport. Happy fresh food storage! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
lots of room
on January 3, 2025
Posted by: pchd
We bought a few months ago and it has been great so far.
Response from lg.comBy Josh, LG Digital Care Team, February 26, 2025
Hey there! Thanks for the great feedback about your LG refrigerator. If you need any help along the way, @LGUSSupport is here to assist you with anything you need! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Much bigger than I've ever had.
on January 2, 2025
Posted by: Edna145
I really love my refrigerator. It has a lot more room than my first one. I love the little drawer at the bottom of the shelves. The freezer has a light in it that I never had before. The ice maker is much bigger than I've had. Love it.
Response from lg.comBy LG Digital Care Team, February 21, 2025
We're thrilled to hear that you love your refrigerator and that the spacious design, and large ice maker have made a big difference in your kitchen. It’s all about functionality and convenience, and we’re so glad it’s exceeding your expectations! You might want to pair this with a over-the-range microwave, which offers quick, effortless meal prep. Thank you for choosing LG, for questions on models, reach our product specialist for an additional discount here: https://www.lg.com/us/chat-support-live-agent. ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Great features.
on January 2, 2025
Posted by: Good reputation
[This review was collected as part of a promotion.] We bought a LG frig because of it gave us the size and cubic feet we needed. Also a nice looking frig.
Response from lg.comBy Josh, LG Digital Care Team, February 20, 2025
Hey there! Nothing beats having a sleek and spacious LG refrigerator for your home that's so reliable. Our doors are always open for you on social media at @LGUSSupport if you ever need help with it in the future! *Josh
Written by a customer while visiting lg.com
Customer Rating
3
It is what it is.
on December 31, 2024
Posted by: mspetra
It looks good and works fine but it feels cheaply made. The door handles are not metal but some kind of plastic. The produce drawers feels small. I can barely put a head of lettuce and a cauliflower in the same drawer. I guess in today's world, that is what 1500 gets you.
Response from lg.comBy Joslyn, LG Digital Care Team, January 20, 2025
Hey there! Thank you for sharing your honest review with us. We'll be sure to pass along these insights to our team so we can continue to innovate and improve the future of appliances. We're always here to support you throughout the lifetime of your LG refrigerator. If you have questions or need assistance, contact us on social media @LGUSSupport with your contact information and model number. We'll be more than happy to help you out at any time! ^Joslyn
Written by a customer while visiting lg.com