Customer reviews from sharkninja.com
Ninja - SLUSHi Smart Frozen Drink Maker, 88oz with SlushAssist Technology - Crema
Average customer rating
4.7
(2,097 Reviews)
Rating breakdown 2,097 reviews
5 Stars
1,799
4 Stars
146
3 Stars
52
2 Stars
27
1 Star
73
94%of customers recommend this product.
(
962 out of
1,025)
Customer Reviews for Ninja - SLUSHi Smart Frozen Drink Maker, 88oz with SlushAssist Technology - Crema
Customer Rating
5
Perfectly Blended Frozen Treats in Seconds
on October 16, 2025
Posted by: Adami1
This machine is a game-changer for summer. It effortlessly creates incredibly smooth, slushy-style frozen drinks with zero icy chunks. I was impressed with its speed https://calgaryprayertimes.com/importance-of-mosques-in-islam/ it delivered a perfect, frosty Slurpee-like consistency in under 60 seconds. Cleanup is also surprisingly simple. It's as fun to use as it is to drink from.
Written by a customer while visiting sharkninja.com
Customer Rating
1
D O. N O T. B U Y!
on October 15, 2025
Posted by: Angry Customer2KO
If I could give Z E R O stars I would! This machine is ABSOLUTELY a joke! We the people spend T O O much money on a non functional machine! I’ve only used this machine 3 times! It’s loud & make a screeching sound! The liquor gets caught in the vessel which in turn, causes M O L D! I’ve tried everything possible to fix that! I.E Waterpik, Interdental Brush, Sink sprayer. N O T H I N G works! Then HORRIBLE Customer have the audacity to tell me to purchase another vessel? WHY? Only to go through the same thing? Besides it’s ALWAYS out of stock! BEFORE Y’all SORRY engineers create ANOTHER money grabbing item, fix the issues with the previous product! Ninja corporation is a JOKE! I’m filing a claim with FDA cause MOLD IS A SAFETY ISSUE & Y’ALL DON’T WANT TO DO ANYTHING ABOUT IT! I’LL BE THE FIRST TO GET THIS STARTED!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support.
Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for.
We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution.
Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience.
Warm regards,
Ninja Kitchen US
Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support.
Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for.
We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution.
Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best money ever spent!
on October 14, 2025
Posted by: Shett77
I purchased this 3 weeks ago and it hasn’t been turned off. Best money I’ve ever spent.
Written by a customer while visiting sharkninja.com
Customer Rating
5
On Demand Slush is Great!
on October 12, 2025
Posted by: sdreyer
from Clarksville, TN
Gender:Male
We’ve had fun trying everything from soda to alcoholic drinks and have really enjoyed the fine slush it produces.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Somewhat Disappointed
on October 12, 2025
Posted by: Kev’s Opinion
Gender:Male
I don’t think this was worth the price and it was short of my expectations.
Cons:
- I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz.
- I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz.
- The machine has temperature issues. The preset settings temperatures for frappes and slushies are not correct or consistent. I have to lower the temperature to make sure it freezes properly. For example, every time I select slushy it doesn’t freeze unless I lower the temperature way lower than the preset default temperature.
- Not a great machine for Frappuccinos. If you’re using milk in your Frappuccino recipe, then the machine will basically ruin the texture by making the drink frothy. I haven’t tried using a recipe with a powdered Frappuccino mixture yet so I can’t comment on it but it may work if you use it.
Pro’s:
- Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour.
- Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour.
- Design of function is simple and sleek.
- Easy to clean however if you use milk in the recipe it’s harder to get clean so wash it immediately.
In summary, I wish I did not buy this product because of the capacity of only 64 oz. If it were 128 oz capacity I think it would be worth it. I think just using my Ninja blender which has the same capacity of 64 oz would have sufficed for my needs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi Kev,
Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency.
We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option.
Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve.
Warm regards,
Ninja Kitchen US
Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency.
We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option.
Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Yummy slushi
on October 5, 2025
Posted by: Coldwater
from Ny
Gender:Male
Make a cola slushi it is so good but not so good with peach sanappal
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great easy to clean amazing
on October 2, 2025
Posted by: Gili
Gender:Female
Easy to use easy to clean nothing complicated about this item it is amazing great product the sushi’s were amazing we had them with dinner just beautiful great price
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Dissappointed
on September 28, 2025
Posted by: BillyBoy
I was very disappointed in how it comes out in small dropping chunks and not a continuous smoothie most of the time.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your smoothies aren’t coming out as expected. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com