Customer reviews from sharkninja.com
Ninja - SLUSHi Smart Frozen Drink Maker, 88oz with SlushAssist Technology - Crema
Average customer rating
4.7
(2,097 Reviews)
Rating breakdown 2,097 reviews
5 Stars
1,799
4 Stars
146
3 Stars
52
2 Stars
27
1 Star
73
94%of customers recommend this product.
(
962 out of
1,025)
Customer Reviews for Ninja - SLUSHi Smart Frozen Drink Maker, 88oz with SlushAssist Technology - Crema
Customer Rating
3
Clear Vessel
on April 6, 2026
Posted by: DeeCee
from Victorville, CA
Gender:Male
Talk about a game changer—the Ninja SLUSHi completely changed the way I make drinks at home. No more late-night runs to gas stations or convenience stores. It’s fast, easy, and honestly one of the best purchases I’ve made.
But let’s be real—there’s a serious flaw that Ninja completely ignored.
This could’ve been a 5-star product—but the Clear Vessel design completely ruins it.
Liquid and residue get trapped in areas you cannot reach or properly clean. Even after washing, buildup stays hidden in the seams. That’s a serious health risk—mold and bacteria can grow where you can't reach.
Liquid and residue get trapped in areas you cannot reach or properly clean. Even after washing, buildup stays hidden in the seams. That’s a serious health risk—mold and bacteria can grow where you can't reach.
Response from sharkninja.comBy SharkNinja, April 8, 2026
Hi there,
Thank you for sharing your honest feedback about the SLUSHi.
We understand your concerns regarding cleaning and residue buildup, and we sincerely apologize for the discomfort this has caused. To help address this, we encourage you to review the cleaning guide attached below, which outlines proper disassembly and cleaning steps to ensure all components are maintained safely. If you continue to have concerns, our support team would be happy to assist. Our goal is for you to feel confident using the SLUSHi to easily create drinks while enjoying a cleanup process that’s just as effortless. We truly appreciate your feedback, as it helps us continue to improve and better support our customers.
Cleaning Guide: https://support.sharkninja.com/en-CA/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Cleaning--Dishwasher-Compatibility-ca
Contact page: https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for sharing your honest feedback about the SLUSHi.
We understand your concerns regarding cleaning and residue buildup, and we sincerely apologize for the discomfort this has caused. To help address this, we encourage you to review the cleaning guide attached below, which outlines proper disassembly and cleaning steps to ensure all components are maintained safely. If you continue to have concerns, our support team would be happy to assist. Our goal is for you to feel confident using the SLUSHi to easily create drinks while enjoying a cleanup process that’s just as effortless. We truly appreciate your feedback, as it helps us continue to improve and better support our customers.
Cleaning Guide: https://support.sharkninja.com/en-CA/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Cleaning--Dishwasher-Compatibility-ca
Contact page: https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on April 3, 2026
Posted by: Chuck55
from Minnesota
Gender:Male
Haven’t used it a lot yet but it works great! Just need to set your machine the way you like it which is usually done right away but you can tweak it by setting the cold temperature up or down.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Huge let down
on March 27, 2026
Posted by: Poppy 2606
from Mn
Gender:Male
Not sure if I have a faulty machine or what but my machine won’t dispense any kind of slush. I’ve tried multiple liquid types all sugar levels all tips in the booklet. Nothing will dispense no matter how low you turn the chill setting. Debated 2 years on buying this and wanted it so bad but now it’s just an expensive piece for the dumpster.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 30, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear that your machine isn’t dispensing slush, especially after looking forward to it for so long. We understand how frustrating this experience must be, this definitely isn’t the performance we want for you. We’d love to take a closer look at what’s going on and help get your machine working properly. Please visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot and resolve the problem. Our team is here to support you every step of the way.
https://support.sharkninja.com/global-search/fs300
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re devastated to hear that your machine isn’t dispensing slush, especially after looking forward to it for so long. We understand how frustrating this experience must be, this definitely isn’t the performance we want for you. We’d love to take a closer look at what’s going on and help get your machine working properly. Please visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot and resolve the problem. Our team is here to support you every step of the way.
https://support.sharkninja.com/global-search/fs300
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome
on March 23, 2026
Posted by: Rocki
from Dallas, TX
Gender:Female
I bought my Ninja a few weeks ago.... and LOVE IT!!
This edition is beautiful (Marilyn Monroe edition) looking - with the gold accent.
I look forward to creating many recipes 😋
This edition is beautiful (Marilyn Monroe edition) looking - with the gold accent.
I look forward to creating many recipes 😋
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on March 23, 2026
Posted by: Erica S.
from Olive Branch, MS
Gender:Female
I love the machine itself; however, I'm very disappointed that, after 2 years, it no longer works and only has a 1-year warranty. Ninja should offer a longer warranty for the price you pay, and also a discount on another machine.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 22, 2026
Posted by: Jhanneg
from indiana
Gender:Female
i bought mine almost a month ago now and i love every part of it, i have a slushie almost every night and it can be made with any drink! I have an apartment so it takes up quite a bit of space but it is worth it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 17, 2026
Posted by: Cj 3
I brought this and it works great. I hope it continues to cool during the summer months. I love it.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing
on March 17, 2026
Posted by: Mhill
from Ohio
Gender:Female
I have had it less than a month and have used it so much! So easy to use and quick.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com