Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
127
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
15
86%of customers recommend this product.
(
61 out of
71)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
5
It had some really great features though and looks
on January 29, 2026
Posted by: Budha
I bought the item for Christmas as a gift and have not had a chance to see how much the person has been able to make use of it yet
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointing frozen yogurt feature
on January 28, 2026
Posted by: Frose
from California
Gender:Female
Disappointed in product. You cannot refreeze your frozen yogurt and respond it. The nozzle freezes and when you go to dispense the yogurt it backs up into the machine. I habe tried leaving it out longer before responding. Doesn’t work. I feel like the machine is going to explode from the pressure created with a frozen nozzle. Don’t advertise frozen yogurt when you can’t actually deliver. I will just make single serve batches and not refreeze. Not ideal and not what the product is advertised to do. Lots of opportunity for improvement here. Just buy the cheaper ice cream only model and save yourself a headache and a lot of mess!
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi Frose,
Thank you for taking the time to leave your feedback.
We sincerely apologize for the frustration you’ve experienced and understand how disappointing it can be when using the product leads to unexpected difficulties or does not perform as smoothly as intended. This is certainly not the experience we want for our customers.
We truly appreciate you sharing these details, and we will be sure to pass your feedback along to our team for further review and improvement. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and help explore possible solutions.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to leave your feedback.
We sincerely apologize for the frustration you’ve experienced and understand how disappointing it can be when using the product leads to unexpected difficulties or does not perform as smoothly as intended. This is certainly not the experience we want for our customers.
We truly appreciate you sharing these details, and we will be sure to pass your feedback along to our team for further review and improvement. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and help explore possible solutions.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Pretty good ice creami
on January 26, 2026
Posted by: Da fisherman
Trial and error but by the time I got to figure out how to make my first soft ice cream it is a blast I enjoyed it looking at YouTube videos and some videos were very informative and other videos were not to good a lot of complaints about it but as far as I’m concerned it works well and the cleaning process is very easy as long as you follow directions .
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this!!
on January 10, 2026
Posted by: Anne Marie
I love this machine, we have made protein Ice Creamm since we bought for oursselves at Christmas, I am Keto but an ice cream lover also, so it fits perfect into my diet, also my husband is diabetic and also loves ice cream. Love the quality of Ninja products and this didn't disappoint.
Written by a customer while visiting sharkninja.com
Customer Rating
5
This is so awesome!
on January 2, 2026
Posted by: redjessi
Gender:Female
I am obsessed! This is my new favorite kitchen appliance. I got hooked on the simple frozen pineapple. It is the most awesome treat coming out of this machine! Super easy to use, freeze, spin & swirl, it is that easy. Comes with a great recipe book that is very easy to follow and implement. My kids love this, the neighborhood kids love this, its a hit a kid sleep overs. Everything cleans up nicely. Be the cool mom, buy this....
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on December 11, 2025
Posted by: Rushon26
from Louisiana
Gender:Male
Got one word awesome!!! I love it!! Works just as shown.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on December 11, 2025
Posted by: Drewcifer75
from Pensacola
Gender:Male
Love the creami swirl. The ice cream is so good, and its so easybtonuse.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
100 OUT OF 100
on December 10, 2025
Posted by: PE...
from CURACAO
Gender:Female
I AM LOVING IT
ITHIS IS THE BEST PRODUCT EVER... KIDS ARE LOVING IT
ITHIS IS THE BEST PRODUCT EVER... KIDS ARE LOVING IT
Written by a customer while visiting sharkninja.com