Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
127
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
15
86%of customers recommend this product.
(
61 out of
71)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Posted by: SEW4
from Orange County CA
Gender:Female
Verified Purchase:Yes
Treats for home! It is wonderful to make your own frozen treats knowing what type ingredients are going into the making of them! Great for adults as well as kids. So many ways to make ice cream, sorbet and frozen yogurt.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
A+ highly recommend Creami
on September 27, 2026
Posted by: AVEA
from Florida
Gender:Female
Just got it and we did our first ice cream! Great machine . A+ highly recommend it!
Written by a customer while visiting sharkninja.com
Customer Rating
1
It doesn’t freeze the ice cream.
on September 23, 2026
Posted by: Barpky
Gender:Female
I was so disappointed in this machine. I took it back. Why have the machine if it’s not gonna freeze the ice cream itself! you have to literally put the ingredients in the freezer to freeze then put the mixture in the Ninja.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 24, 2026
Hi there,
Thank you for taking the time to leave a review.
We understand your disappointment and appreciate you sharing your feedback. The Ninja CREAMi is designed to transform pre-frozen bases into ice cream, sorbet, milkshakes, and other frozen treats, rather than freezing ingredients itself. We recognize that this may not have matched your expectations, and we'll be sure to share your experience with the appropriate teams. We hope you'll give our products another try in the future.
If there's anything else we can assist with, please feel free to reach out to our Customer Service team at:
https://support.sharkninja.com/contact-us
Kind regards,
SharkNinja US
Thank you for taking the time to leave a review.
We understand your disappointment and appreciate you sharing your feedback. The Ninja CREAMi is designed to transform pre-frozen bases into ice cream, sorbet, milkshakes, and other frozen treats, rather than freezing ingredients itself. We recognize that this may not have matched your expectations, and we'll be sure to share your experience with the appropriate teams. We hope you'll give our products another try in the future.
If there's anything else we can assist with, please feel free to reach out to our Customer Service team at:
https://support.sharkninja.com/contact-us
Kind regards,
SharkNinja US
Written by a customer while visiting sharkninja.com
Posted by: Momma Jo
from Pennsylvania
Gender:Female
Verified Purchase:Yes
Works great !! Wish the swirl was alittle fatter but that’s my only issue !!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
So much fun
on September 22, 2026
Posted by: HoaZ
I love how easy and fun the Ninja Creami Scoop & Swirl is! It makes delicious soft-serve at home with a smooth, creamy texture. Perfect for a quick dessert, and my family loves it!
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Ice Cream Anytime
on September 20, 2026
Posted by: TonyaC
When I started dreaming about all the different flavors of ice cream I could make, I had to go out and get one. It definitely did not disappoint. Not only does it let me make any kind of ice cream I can imagine, but I can create fruit sorbet, frozen yogurt, and so much more. It's easy to operate. I just create my ice cream and stick it in the freezer for 24 hours. I can then choose whether I want scoop or soft serve ice cream. It even has a button for our favorite mix-ins. I like to add candy bar pieces, cookie pieces, and chocolate chips to make a delicious dessert right at home.
The dispenser lets us get out the ice cream cones and have soft serve within seconds. It even comes with a recipe book to help me get started. It even comes with two containers and lids for making ice cream. Cleanup is easy, I just hand wash the parts, but they are also dishwasher safe
The dispenser lets us get out the ice cream cones and have soft serve within seconds. It even comes with a recipe book to help me get started. It even comes with two containers and lids for making ice cream. Cleanup is easy, I just hand wash the parts, but they are also dishwasher safe
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
1
on September 20, 2026
Posted by: Brokemachine
from Shelby, MI
Gender:Female
It’s broken I’ve only used it once and the part that goes into the ice cream won’t stay in the machine it’s like it’s stripped. Ninja makes it very difficult to find help it figure this out.
Response from sharkninja.comBy sharkninja, September 26, 2026
Hello there,
Thank you for taking the time to leave a review for the Ninja CREAMi Scoop & Swirl Soft Serve Ice Cream Machine.
We're sorry to hear that after only one use, the Creamerizer paddle is no longer staying secured in the machine and that you've had difficulty finding the help you need. We understand how frustrating this can be, especially when you were looking forward to enjoying your frozen treats. Please make sure the paddle is fully inserted into the outer bowl lid and that the paddle latch securely locks it into place before processing. If the paddle or latch appears damaged, worn, or will not stay engaged, please use the troubleshooting link below, as it may help resolve the issue you are experiencing. If the troubleshooting steps do not resolve the problem, you will be prompted at the end to submit a contact form. Once submitted, a member of our Customer Service team will review your case and assist you further.
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide?redirect=false
Kind Regards,
SharkNinja
Thank you for taking the time to leave a review for the Ninja CREAMi Scoop & Swirl Soft Serve Ice Cream Machine.
We're sorry to hear that after only one use, the Creamerizer paddle is no longer staying secured in the machine and that you've had difficulty finding the help you need. We understand how frustrating this can be, especially when you were looking forward to enjoying your frozen treats. Please make sure the paddle is fully inserted into the outer bowl lid and that the paddle latch securely locks it into place before processing. If the paddle or latch appears damaged, worn, or will not stay engaged, please use the troubleshooting link below, as it may help resolve the issue you are experiencing. If the troubleshooting steps do not resolve the problem, you will be prompted at the end to submit a contact form. Once submitted, a member of our Customer Service team will review your case and assist you further.
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide?redirect=false
Kind Regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent value
on September 14, 2026
Posted by: SophieM
The best bit of kit I have brought!! Super easy to use. You can use pre made ice cream or make your own. Both work well with the swirl setting. Ice cream is thick. Easy to clean and store.
Written by a customer while visiting influenster.com