Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
119
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
12
87%of customers recommend this product.
(
58 out of
67)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
5
Love it
on August 16, 2026
Posted by: Mei1
Gender:Female
We love it so far, have made dairy free ice cream. It even manages to make bean and coconut milk ice cream taste creamy!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
My new FAVORITE Kitchen appliance
on August 16, 2026
Posted by: Lady Purple3
Gender:Female
I received this as a birthday gift from my son and daughter love. I grew up in a Dairy Queen and Ice Cream is my first love. I own other Ice cream makers but this one sits front and center. I am able to make my own Ice cream/gelato blends and flavors and they have come out perfectly every time. i keep extra ready to go pints in the freezer. I've had this for 30 days and I've used it 15 times. I truly enjoy this Creami Scoop & Swirl Soft Serve Ice Cream Machine. It's simple to use, only have to connect 3 items , turn it on and ready in less than 3 minutes. Add one additional part and it's soft serve on a cone or in a bowl. The texture is creamy, and add ins are simple.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome ice cream beetter than store bought
on August 12, 2026
Posted by: LLP09
from Massachusetts
Gender:Female
I received my replacement for my Ninja 11-1 Ice Cream Machine and this one processes the frozen pints even better than the prior machine!!! It truly comes out as a scoopable ice cream. Far superior !! So happy with this appliance. I cant wait to try soft serve. Thank you so much! This is why all my small appliances are Ninja or Shark. I wish you had refirdgerators
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well built machine
on August 12, 2026
Posted by: Lee1957
from Fort Wayne, Indiana
Gender:Male
My soft serve is slightly runny but I'm still learning. Even a little runny it is still delicious. I will have this mastered in no time.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Super easy to use
on August 10, 2026
Posted by: SophieM
Super easy to use. So many different settings to use. Easy to clean. Makes fantastic soft serve. You can make your own ice cream or use ready made. Doesn’t take up much room on the worktop. Would definitely recommend. I am now my families ice cream lady.
Written by a customer while visiting influenster.com
Customer Rating
5
fantastic addition to my kitchen
on August 3, 2026
Posted by: RoseP
The Ninja CREAMi Scoop & Swirl has been a fantastic addition to my kitchen and has made homemade frozen desserts easier than ever. It creates incredibly smooth and creamy ice cream, sorbet, frozen yogurt, and other treats with impressive consistency. I really enjoy experimenting with different ingredients, flavors, and mix-ins, allowing me to make healthier or customized desserts that suit my preferences. The Scoop & Swirl feature helps blend toppings evenly throughout the dessert, giving every bite great texture and flavor. The machine is easy to operate, with clear controls and straightforward instructions, making it simple even for first-time users. Cleanup is also quick since the removable parts wash easily. Although it requires planning ahead to freeze the base, the final results are well worth the wait. Overall, the Ninja CREAMi Scoop & Swirl delivers outstanding performance, versatility, and convenience. I highly recommend it to anyone who enjoys making delicious homemade frozen treats with professional-quality results.
Written by a customer while visiting influenster.com
Customer Rating
5
Gorgeous colors
on August 1, 2026
Posted by: LynaeT
Gender:Female
This is one Beautiful kitchen appliance! Please make this plum and rose gold into a coffee maker, and other appliances! I love ninja products and I think this is stunning
Written by a customer while visiting sharkninja.com
Customer Rating
1
Saddest soft serve I have ever seen
on July 31, 2026
Posted by: Anonymous
from Los angeles, california
Gender:Male
I bought this and have used it I believe 3 times and to be honest I regret the purchase and you will too. Expect the soft serve ice cream to come out runny. You have to prepare the ice cream 24 hours prior and for that wait the results are not worth it. The machine blends for too long in my opinion. It is not the same as soft serve consistency that you could get at the store the ice cream looks sad it just does not hold up and trying to dispense as high as store bought cones it just flops over its own weight. At this price just go out and buy soft serve ice cream. And yes the recipes from Ninja that were provided and the ones from the website were the ones I followed in case anyone was wondering
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 31, 2026
Hi Oscar,
Thank you for sharing your feedback.
We understand how disappointing it can be when the preparation time, consistency, and dispensing results differ from what you were hoping Please feel free to reference our CREAMi Swirl recipes using the link below.
https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
We appreciate your honest comments and will share your feedback with the appropriate teams as we continue to improve our products.
Kind regards,
Ninja Kitchen
Thank you for sharing your feedback.
We understand how disappointing it can be when the preparation time, consistency, and dispensing results differ from what you were hoping Please feel free to reference our CREAMi Swirl recipes using the link below.
https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
We appreciate your honest comments and will share your feedback with the appropriate teams as we continue to improve our products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com