Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
127
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
15
86%of customers recommend this product.
(
61 out of
71)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
1
Garbage
on May 17, 2026
Posted by: Barrett
Gender:Male
It never worked reliably and not even a year later with regular maintenance it doesn’t work at all. Will never waste my time or money with another Ninja product if this is the level of quality they find to be acceptable.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 19, 2026
Hi Barrett,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your unit did not work reliably from the start and that it has since stopped working altogether, despite regular maintenance. We understand how frustrating and disappointing this must be, especially given your experience.
We can see that you have contacted us, and we are currently awaiting your response so we can assist you further and work toward a resolution. If needed, you can also reach our support team here:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your unit did not work reliably from the start and that it has since stopped working altogether, despite regular maintenance. We understand how frustrating and disappointing this must be, especially given your experience.
We can see that you have contacted us, and we are currently awaiting your response so we can assist you further and work toward a resolution. If needed, you can also reach our support team here:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Best Ice Cream, Sorbet, Soft Serve Appliance
on May 12, 2026
Posted by: CCJoyful
Gender:Female
I absolutely love my Ninja Cream Scoop and Swirl and trying all the different functions. Making your own version of ice creams, protein ice creams, sorbets etc. is worth the purchase and knowing the ingredients you choose. Thanks Ninja, we’re enjoying our homemade ice cream desserts.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on May 7, 2026
Posted by: Sylviben99
Gender:Female
I received this as a gift months ago and I absolutely love it. I use it almost everyday. I have tried so many flavors! You have to wait and freeze your ingredients for a certain amount of time to get that nice soft ice cream texture. Best thing I have in the kitchen. I’m so happy i dont have to keep going out and buying store bought ice cream.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great maker
on May 1, 2026
Posted by: Ssokal
I really like the maker bc I does soft serve . It’s a great product
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poorly Designed from top to bottom
on April 27, 2026
Posted by: Reallywantedicecream
I bought this as a gift for my husband. I’ve never been so disappointed with a purchase. The only upside was it is easy to return. It is very aesthetic, this does not make up for the poor design flaws throughout. I left the pints out 15 minutes to thaw and passed it through the mixer 2 times on the first ice cream before putting on the swirl side. It only did a little over half before it put out an error and I would have had to mix it again on the right side, but as the piece that pushes the ice cream out backed up to release the pint a bunch of ice cream ended up behind the seal, then I had liquid ice cream running all down the side of the machine. Normally this would not be an issue only another design flaw, there is a seam halfway down with a small gap. This makes it impossible to clean. It also got all over the piece that turns the swirl part to push it forward, if they made this piece removable it would make it much easier to clean, however it is inside the machine and impossible to clean all the crevices. I can’t imagine how filthy this thing gets over time. The pints are also impossible to clean as they do not completely come apart (you can find several videos online and customers complaining about mold growing because it never dries). Also after doing a second ice cream I passed it through the mixer 4 times and it did go through the swirl side after that. Once it pushed out as much as it could there was still a pretty decent amount left in the bottom of the pint, we just had to scoop it out at that point.
I really wanted this to work, it was just way too much work and so much clean up and too many parts that were poorly designed.
I really wanted this to work, it was just way too much work and so much clean up and too many parts that were poorly designed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 28, 2026
Hi there,
Thank you for taking the time to share such a detailed review.
We’re truly sorry to hear how disappointing this experience was, especially since you purchased the CREAMi Swirl as a gift and genuinely wanted it to work. We understand how frustrating it can be when design and cleanup challenges outweigh the enjoyment of using a product, and we recognise that this ultimately led you to return it. Your detailed feedback regarding performance, cleanup difficulties, and design concerns is sincerely appreciated. If you decide to consider one of our products again in the future, please feel free to reach out to us directly, we’d be more than happy to assist and support you however we can.
Support Page: https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share such a detailed review.
We’re truly sorry to hear how disappointing this experience was, especially since you purchased the CREAMi Swirl as a gift and genuinely wanted it to work. We understand how frustrating it can be when design and cleanup challenges outweigh the enjoyment of using a product, and we recognise that this ultimately led you to return it. Your detailed feedback regarding performance, cleanup difficulties, and design concerns is sincerely appreciated. If you decide to consider one of our products again in the future, please feel free to reach out to us directly, we’d be more than happy to assist and support you however we can.
Support Page: https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use
on April 19, 2026
Posted by: Jules58
Gender:Female
Purchased this machine a.month ago and loving experimenting so many different yummy flavours from it. Thankyou
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great update on this model
on April 5, 2026
Posted by: Mshenn
from Los Angeles
Gender:Female
I am so thrilled that I bought this latest version. We haven’t used the soft serve as much as we thought we would, but the new cream fit function for ice cream is perfect when I do my protein powder, soy milk, fruit ninja creamy. I don’t have to run it for a five times anymore. Sometimes I just run it once or sometimes I need to re-spin. There’s a lot more to like about the design as well and Cleaning is easy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome for a healthy sweet treat!!!!
on April 4, 2026
Posted by: Crystal0728
Gender:Female
Love this ice cream maker!! It’s easy to use and give me a healthy option for a sweet treat!
Written by a customer while visiting sharkninja.com