Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
119
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
12
87%of customers recommend this product.
(
58 out of
67)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
3
Only OK
on March 14, 2026
Posted by: steveq23
Gender:Male
I bought the first one and it had an issue. After about 5 differnt instructions from Ninja they sent me a new one I havent opened yet. What I can tell you is that the machine is heavuy, has multiple steps to go tjru befor you acually get your ice cream or frozen trea and even then the machin only makes one pinta at a time. There is no reason they couldn't increase the volumes with a few changes.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hello Steve,
Thank you for taking the time to leave a review.
We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Bad ninja swirl by creami
on March 13, 2026
Posted by: Adar
It doesn't work; it makes a loud noise as soon as it's plugged in, turns on by itself without pressing the power button, and has an error message on the screen that won't go away. It's a total disappointment.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 13, 2026
Hi Adar,
Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel.
We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel.
We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Its cool
on February 13, 2026
Posted by: Trobert
from Las vegas
Gender:Female
I got this as a gift for my roommate and after we got some long drawn out issued resolved and I was about to give him his gift way late he was sooo happy. Its nice to see a grown 40 something yound man smile and feel like a kid again. We've made so many different styles and flavors. I think his favorite part is pulling the lever for the soft serve to swirl out. Yeah its loud and sort of expensive but aren't we all at times. Its still fun to make type own soft serve at home
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Very nicely made.
on February 13, 2026
Posted by: Ny2fan
Gender:Male
Just opened it and still trying g to figure it all out. Gonna try soft ice cream tonight.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Happy Dance!
on February 11, 2026
Posted by: beachphonelady
Gender:Female
I love soft frozen yogurt and I'm questioning my sanity as to why I didn't purchase this sooner. Having a great time experimenting with flavors and looking forward to the continued use. I hesitated on the purchase because I was afraid of the space it would take up but it's really not that bad. Once you get the hang of it, easy to use. Wish it wasn't so loud but sometimes sacrifices must be made for enjoyment. Thanks Ninja!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
It had some really great features though and looks
on January 29, 2026
Posted by: Budha
I bought the item for Christmas as a gift and have not had a chance to see how much the person has been able to make use of it yet
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointing frozen yogurt feature
on January 28, 2026
Posted by: Frose
from California
Gender:Female
Disappointed in product. You cannot refreeze your frozen yogurt and respond it. The nozzle freezes and when you go to dispense the yogurt it backs up into the machine. I habe tried leaving it out longer before responding. Doesn’t work. I feel like the machine is going to explode from the pressure created with a frozen nozzle. Don’t advertise frozen yogurt when you can’t actually deliver. I will just make single serve batches and not refreeze. Not ideal and not what the product is advertised to do. Lots of opportunity for improvement here. Just buy the cheaper ice cream only model and save yourself a headache and a lot of mess!
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi Frose,
Thank you for taking the time to leave your feedback.
We sincerely apologize for the frustration you’ve experienced and understand how disappointing it can be when using the product leads to unexpected difficulties or does not perform as smoothly as intended. This is certainly not the experience we want for our customers.
We truly appreciate you sharing these details, and we will be sure to pass your feedback along to our team for further review and improvement. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and help explore possible solutions.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to leave your feedback.
We sincerely apologize for the frustration you’ve experienced and understand how disappointing it can be when using the product leads to unexpected difficulties or does not perform as smoothly as intended. This is certainly not the experience we want for our customers.
We truly appreciate you sharing these details, and we will be sure to pass your feedback along to our team for further review and improvement. In the meantime, we recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and help explore possible solutions.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Pretty good ice creami
on January 26, 2026
Posted by: Da fisherman
Trial and error but by the time I got to figure out how to make my first soft ice cream it is a blast I enjoyed it looking at YouTube videos and some videos were very informative and other videos were not to good a lot of complaints about it but as far as I’m concerned it works well and the cleaning process is very easy as long as you follow directions .
Written by a customer while visiting sharkninja.com