Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
119
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
12
87%of customers recommend this product.
(
58 out of
67)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
5
Great maker
on May 1, 2026
Posted by: Ssokal
I really like the maker bc I does soft serve . It’s a great product
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poorly Designed from top to bottom
on April 27, 2026
Posted by: Reallywantedicecream
I bought this as a gift for my husband. I’ve never been so disappointed with a purchase. The only upside was it is easy to return. It is very aesthetic, this does not make up for the poor design flaws throughout. I left the pints out 15 minutes to thaw and passed it through the mixer 2 times on the first ice cream before putting on the swirl side. It only did a little over half before it put out an error and I would have had to mix it again on the right side, but as the piece that pushes the ice cream out backed up to release the pint a bunch of ice cream ended up behind the seal, then I had liquid ice cream running all down the side of the machine. Normally this would not be an issue only another design flaw, there is a seam halfway down with a small gap. This makes it impossible to clean. It also got all over the piece that turns the swirl part to push it forward, if they made this piece removable it would make it much easier to clean, however it is inside the machine and impossible to clean all the crevices. I can’t imagine how filthy this thing gets over time. The pints are also impossible to clean as they do not completely come apart (you can find several videos online and customers complaining about mold growing because it never dries). Also after doing a second ice cream I passed it through the mixer 4 times and it did go through the swirl side after that. Once it pushed out as much as it could there was still a pretty decent amount left in the bottom of the pint, we just had to scoop it out at that point.
I really wanted this to work, it was just way too much work and so much clean up and too many parts that were poorly designed.
I really wanted this to work, it was just way too much work and so much clean up and too many parts that were poorly designed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 28, 2026
Hi there,
Thank you for taking the time to share such a detailed review.
We’re truly sorry to hear how disappointing this experience was, especially since you purchased the CREAMi Swirl as a gift and genuinely wanted it to work. We understand how frustrating it can be when design and cleanup challenges outweigh the enjoyment of using a product, and we recognise that this ultimately led you to return it. Your detailed feedback regarding performance, cleanup difficulties, and design concerns is sincerely appreciated. If you decide to consider one of our products again in the future, please feel free to reach out to us directly, we’d be more than happy to assist and support you however we can.
Support Page: https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share such a detailed review.
We’re truly sorry to hear how disappointing this experience was, especially since you purchased the CREAMi Swirl as a gift and genuinely wanted it to work. We understand how frustrating it can be when design and cleanup challenges outweigh the enjoyment of using a product, and we recognise that this ultimately led you to return it. Your detailed feedback regarding performance, cleanup difficulties, and design concerns is sincerely appreciated. If you decide to consider one of our products again in the future, please feel free to reach out to us directly, we’d be more than happy to assist and support you however we can.
Support Page: https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use
on April 19, 2026
Posted by: Jules58
Gender:Female
Purchased this machine a.month ago and loving experimenting so many different yummy flavours from it. Thankyou
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great update on this model
on April 5, 2026
Posted by: Mshenn
from Los Angeles
Gender:Female
I am so thrilled that I bought this latest version. We haven’t used the soft serve as much as we thought we would, but the new cream fit function for ice cream is perfect when I do my protein powder, soy milk, fruit ninja creamy. I don’t have to run it for a five times anymore. Sometimes I just run it once or sometimes I need to re-spin. There’s a lot more to like about the design as well and Cleaning is easy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome for a healthy sweet treat!!!!
on April 4, 2026
Posted by: Crystal0728
Gender:Female
Love this ice cream maker!! It’s easy to use and give me a healthy option for a sweet treat!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Yum
on March 28, 2026
Posted by: Ice cream lover
from Louisville
Gender:Female
[This review was collected as part of a promotion.] Yum yum yum yum amazing amazing amazing
🤤🤤🤤🤤🤤🤤🤤🤤🤤
🤤🤤🤤🤤🤤🤤🤤🤤🤤
Written by a customer while visiting sharkninja.com
Customer Rating
5
Soft serve so yummy
on March 14, 2026
Posted by: Ken’s fav
We have only tried soft serve. EXCELLENT!
But we’re gaining too much weight because it’s so simple to use!
LOL
But we’re gaining too much weight because it’s so simple to use!
LOL
Written by a customer while visiting sharkninja.com
Customer Rating
2
HORRIBLE RECIPES
on March 14, 2026
Posted by: Jen811
from Tennessee
Gender:Female
I am just not a fan. I first tried the recipes in the included book and the vanilla and chocolate leave a nasty fatty film on the roof of your mouth, and the pint that I had to respin actually had chunks of butter in it from the cream turning to butter. I know the sorbet recipes will be good, but finding a basic vanilla recipe that doesn’t leave a greasy film on your spoon shouldn’t be hard. I’m glad I didn’t throw my traditional ice cream maker away.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 14, 2026
Hi Jen,
Thank you for sharing your experience with the included recipes.
We understand how disappointing it is when a recipe does not turn out the way you expected, especially when the texture or flavor is not enjoyable. Please do not worry, you are not limited to the recipes in the booklet. We have many other recipes available that offer different ingredient ratios and results, and you may find them much more to your liking. These alternatives can help you get smoother textures without the issues you described. All applicable links have been provided below so you can explore and try out other options.
CREAMi Recipes: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
Guides and Manuals: https://support.sharkninja.com/product/ninja-swirl-by-creami-soft-serve-ice-cream-machine/01tHs00000D0UYSIA3?redirect=false
Kind regards,
Ninja Kitchen
Thank you for sharing your experience with the included recipes.
We understand how disappointing it is when a recipe does not turn out the way you expected, especially when the texture or flavor is not enjoyable. Please do not worry, you are not limited to the recipes in the booklet. We have many other recipes available that offer different ingredient ratios and results, and you may find them much more to your liking. These alternatives can help you get smoother textures without the issues you described. All applicable links have been provided below so you can explore and try out other options.
CREAMi Recipes: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
Guides and Manuals: https://support.sharkninja.com/product/ninja-swirl-by-creami-soft-serve-ice-cream-machine/01tHs00000D0UYSIA3?redirect=false
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com