Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
127
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
15
86%of customers recommend this product.
(
61 out of
71)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
4
Use for protein ice cream
on July 23, 2026
Posted by: Spankerten
Love love love it! Have not used the soft serve side yet! BUT the rest of it is AMAZING! Works as it should! Bonus is there is no internal cleaning!
So EVERYONE NEEDS TO TRY THIS (only if you like mint) chocolate fairlife and mint clean simple eats protein! Freeze it then add mint oreo thins! Better then DQ!
So EVERYONE NEEDS TO TRY THIS (only if you like mint) chocolate fairlife and mint clean simple eats protein! Freeze it then add mint oreo thins! Better then DQ!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Home made protein ice cream obsession!
on July 23, 2026
Posted by: RimaH
This is amazing and has easily become my new hobby. This machine is very powerful and has both soft serve and scoop option. There is over nine settings, including a setting for milkshake, sorbet gelato, frozen custard, fruit, whip, frozen yogurt, ice cream, and my favorite creamy fit or light ice cream, which are two functions that you can use for high protein ice cream. The machine is very easy to use. I will say, though the one con is how loud it gets. You can easily make ice cream at home from readily available ingredients and control the calories in your ice cream and this has been such a nice item because it allows me and my husband to bond over different recipes and creating the best recipe for our ice cream. The machine comes in also with a book that has plenty of recipes if you need some help, although I love the soft serve option. If you are trying to save some money, I would skip on the soft serve because the scoop allows for mix-in. So you can easily mix syrups brownie pieces, chocolate chips, and your ice cream with a scoop option but you can’t with the soft serve.
Highly recommend it. One of the best most fun purchases. Oh, and I absolutely forgot. The best part is when you can’t finish your strawberries or your food at home you can easily turn them into ice cream with a bad baby.
Highly recommend it. One of the best most fun purchases. Oh, and I absolutely forgot. The best part is when you can’t finish your strawberries or your food at home you can easily turn them into ice cream with a bad baby.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use and makes delicious homemade ice cream and soft serve.
on July 17, 2026
Posted by: DyanetR
I love the Ninja Creamy I scoop & swirl!
It is easy to use and make creamy. And delicious ice cream. It's easy to clean. And i recommend it to everyone
It is easy to use and make creamy. And delicious ice cream. It's easy to clean. And i recommend it to everyone
Written by a customer while visiting influenster.com
Customer Rating
5
on July 16, 2026
Posted by: Deeds
Not tried yet. Have mixes in freezer, but need son-in-law to use for first time. Don't want to break it.....Have new upscale kitchen with 1 wall with glass abinets overhead and whole length countertop...My son-in-law asked if this was the Ninja counter cause all I have on counter is Ninja appliances! Newest is Soft serve/reg ice cream maker...the double one
Written by a customer while visiting sharkninja.com
Customer Rating
5
You're Going To Gain Weight
on July 15, 2026
Posted by: ACtion55
from Jackson TN
Gender:Male
I hate this machine! I bet I've gained 10 lbs since I started making the best ice cream you can imagine. So easy to mix and both scoop or soft serve blend is excellent texture. The chocolate recipe makes the BEST chocolate ice cream I've EVER eaten. Same for the vanilla. Salted caramel is the bomb also. The only negative I have is you have to wait 24 hours. I have gotten good results at 18 hours but just about anything earlier just doesn't give you the best results. Buy it, you will agree with me.
Written by a customer while visiting sharkninja.com
Customer Rating
5
BEST KITCHEN APPLIANCE
on July 13, 2026
Posted by: RafiA
THIS IS A MUST PRODUCT!!! This handles really well and isn’t heavy at all. It’s made of a durable material and nothing has broke on me after many uses. You can fit it almost anywhere in your kitchen. The pint is pretty big itself so you can eat it all yourself, share it with others, or storing the leftovers back in the freezer. This is my favourite kitchen appliance of all time!!!
Written by a customer while visiting influenster.com
Customer Rating
2
on July 13, 2026
Posted by: Jessica 79
from Colorado
Gender:Female
Soft serve ice cream melts right away
When making the swirl it melts fast doesn't stay as cold
When making the swirl it melts fast doesn't stay as cold
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 15, 2026
Hi Jessica,
Thank you for sharing your feedback. We're sorry to hear that your soft serve is melting more quickly than expected. We recommend reviewing the tips and guidance in the article below, which may help improve your results and overall soft serve experience:
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Swirling?redirect=false
If the issue continues after following the recommendations, please reach out to our team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate your feedback and look forward to helping you get the best possible results from your Swirl.
Warmly,
Ninja Kitchen
Thank you for sharing your feedback. We're sorry to hear that your soft serve is melting more quickly than expected. We recommend reviewing the tips and guidance in the article below, which may help improve your results and overall soft serve experience:
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Swirling?redirect=false
If the issue continues after following the recommendations, please reach out to our team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate your feedback and look forward to helping you get the best possible results from your Swirl.
Warmly,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Noisy and hard to use
on July 8, 2026
Posted by: MarilynM
The top to make soft serve is extremely hard to take off it makes you turn the toggle to the right while turning to the right. Very hard to do. I have had mine now stuck on top of the canister for 2 days and cannot get it off.
Also very loud product. I feel the soft serve at times is just very very soft.
Also very loud product. I feel the soft serve at times is just very very soft.
Response from sharkninja.comBy SharkNinja, July 9, 2026
Hi Marilyn,
We're sorry to hear you've been having trouble with your Swirl. We can understand how frustrating it is when the soft serve lid becomes stuck, especially when you've been unable to remove it for days. We also appreciate your feedback about the noise level and the consistency of the soft serve.
We'd love the opportunity to troubleshoot these concerns with you and help ensure you're getting the best possible experience from your Swirl. Please reach out to our team:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
We're sorry to hear you've been having trouble with your Swirl. We can understand how frustrating it is when the soft serve lid becomes stuck, especially when you've been unable to remove it for days. We also appreciate your feedback about the noise level and the consistency of the soft serve.
We'd love the opportunity to troubleshoot these concerns with you and help ensure you're getting the best possible experience from your Swirl. Please reach out to our team:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com