Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
127
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
15
86%of customers recommend this product.
(
61 out of
71)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
5
fantastic addition to my kitchen
on August 3, 2026
Posted by: RoseP
The Ninja CREAMi Scoop & Swirl has been a fantastic addition to my kitchen and has made homemade frozen desserts easier than ever. It creates incredibly smooth and creamy ice cream, sorbet, frozen yogurt, and other treats with impressive consistency. I really enjoy experimenting with different ingredients, flavors, and mix-ins, allowing me to make healthier or customized desserts that suit my preferences. The Scoop & Swirl feature helps blend toppings evenly throughout the dessert, giving every bite great texture and flavor. The machine is easy to operate, with clear controls and straightforward instructions, making it simple even for first-time users. Cleanup is also quick since the removable parts wash easily. Although it requires planning ahead to freeze the base, the final results are well worth the wait. Overall, the Ninja CREAMi Scoop & Swirl delivers outstanding performance, versatility, and convenience. I highly recommend it to anyone who enjoys making delicious homemade frozen treats with professional-quality results.
Written by a customer while visiting influenster.com
Customer Rating
5
Gorgeous colors
on August 1, 2026
Posted by: LynaeT
Gender:Female
This is one Beautiful kitchen appliance! Please make this plum and rose gold into a coffee maker, and other appliances! I love ninja products and I think this is stunning
Written by a customer while visiting sharkninja.com
Customer Rating
1
Saddest soft serve I have ever seen
on July 31, 2026
Posted by: Anonymous
from Los angeles, california
Gender:Male
I bought this and have used it I believe 3 times and to be honest I regret the purchase and you will too. Expect the soft serve ice cream to come out runny. You have to prepare the ice cream 24 hours prior and for that wait the results are not worth it. The machine blends for too long in my opinion. It is not the same as soft serve consistency that you could get at the store the ice cream looks sad it just does not hold up and trying to dispense as high as store bought cones it just flops over its own weight. At this price just go out and buy soft serve ice cream. And yes the recipes from Ninja that were provided and the ones from the website were the ones I followed in case anyone was wondering
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 31, 2026
Hi Oscar,
Thank you for sharing your feedback.
We understand how disappointing it can be when the preparation time, consistency, and dispensing results differ from what you were hoping Please feel free to reference our CREAMi Swirl recipes using the link below.
https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
We appreciate your honest comments and will share your feedback with the appropriate teams as we continue to improve our products.
Kind regards,
Ninja Kitchen
Thank you for sharing your feedback.
We understand how disappointing it can be when the preparation time, consistency, and dispensing results differ from what you were hoping Please feel free to reference our CREAMi Swirl recipes using the link below.
https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
We appreciate your honest comments and will share your feedback with the appropriate teams as we continue to improve our products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
This is incredible
on July 31, 2026
Posted by: JessicaM
First I was very skeptical about the ice cream machine, because I didn’t know how big of an effort it would take to clean it BUT, it’s SO EASY and takes no effort AT ALL which as a busy parent was a major plus!
It’s very durable, well made and the containers can be cleaned by hand AND in the dishwasher another major plus!
You will have a hand book with tons of recipes for ice cream, soft serve, frozen yogurt, fruit smoothies, and even milkshakes yes milkshakes!
The texture is super soft and smooth and the flavor is delicious ever time!
Written by a customer while visiting influenster.com
Customer Rating
4
New Level
on July 31, 2026
Posted by: WizardG
I have been using the standard Creami for years and the technology other than waiting 24 hrs for the freeze is exceptional and great for protein ice cream. The new soft serve brings this to a new level of good. Just need some more practice on the perfect swirl technique
Written by a customer while visiting sharkninja.com
Customer Rating
1
ICE CREAM MIXER
on July 31, 2026
Posted by: Hoosierdaddy
from Missouri
Gender:Male
Falsely advertising an ice cream maker! This dose not make ice cream! It takes putting the mixture 24hrs in the freezer and this glorified mixer makes it soft serve 🍦. For the same money you can buy a real ice cream maker and have soft serve in 15mins!!! I’ll be retuning mine!
Response from sharkninja.comBy SharkNinja, July 31, 2026
Hi there,
Thank you for sharing your feedback.
We're sorry to hear that your experience with the Creami Swirl did not meet your expectations. We understand how disappointing it can be when the preparation process and final results are different from what you anticipated, especially when you were expecting a more traditional ice cream maker experience. You can reference a few of our recipes here for assistance.
https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
We appreciate your honest comments and will share your feedback with the appropriate teams, as customer insights like yours help us continue improving our products.
Kind regards,
Ninja Kitchen
Thank you for sharing your feedback.
We're sorry to hear that your experience with the Creami Swirl did not meet your expectations. We understand how disappointing it can be when the preparation process and final results are different from what you anticipated, especially when you were expecting a more traditional ice cream maker experience. You can reference a few of our recipes here for assistance.
https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
We appreciate your honest comments and will share your feedback with the appropriate teams, as customer insights like yours help us continue improving our products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
A styling and easy-to use ice cream machine that makes delicious homemade frozen treats every time.
on July 24, 2026
Posted by: AngelicaV
l’m really impressed with the Ninja CREAMi Scoop & Swirl Soft Serve Ice Cream Machine! The stone and gold design looks modern and elegant on my countertop. Setup was quick and easy, and the included accessories are practical and simple to use. l love how smooth and creamy the soft serve turns out, and the different functions make it e easy to create ice cream, frozen yogurt, and other frozen treats at home. It’s easy to operate, easy to clean, and delivers consistently delicious results. A great choice for anyone who enjoys homemade frozen desserts.
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious homemade ice cream with easy operation and great versatility
on July 24, 2026
Posted by: YulietS
The ninja cream scoop easy to used and makes delicious homemade ice cream with a smooth creamy texture , cleaning the removable parts is simple making
Written by a customer while visiting influenster.com