Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
119
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
12
87%of customers recommend this product.
(
58 out of
67)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
5
on July 16, 2026
Posted by: Deeds
Not tried yet. Have mixes in freezer, but need son-in-law to use for first time. Don't want to break it.....Have new upscale kitchen with 1 wall with glass abinets overhead and whole length countertop...My son-in-law asked if this was the Ninja counter cause all I have on counter is Ninja appliances! Newest is Soft serve/reg ice cream maker...the double one
Written by a customer while visiting sharkninja.com
Customer Rating
5
You're Going To Gain Weight
on July 15, 2026
Posted by: ACtion55
from Jackson TN
Gender:Male
I hate this machine! I bet I've gained 10 lbs since I started making the best ice cream you can imagine. So easy to mix and both scoop or soft serve blend is excellent texture. The chocolate recipe makes the BEST chocolate ice cream I've EVER eaten. Same for the vanilla. Salted caramel is the bomb also. The only negative I have is you have to wait 24 hours. I have gotten good results at 18 hours but just about anything earlier just doesn't give you the best results. Buy it, you will agree with me.
Written by a customer while visiting sharkninja.com
Customer Rating
5
BEST KITCHEN APPLIANCE
on July 13, 2026
Posted by: RafiA
THIS IS A MUST PRODUCT!!! This handles really well and isn’t heavy at all. It’s made of a durable material and nothing has broke on me after many uses. You can fit it almost anywhere in your kitchen. The pint is pretty big itself so you can eat it all yourself, share it with others, or storing the leftovers back in the freezer. This is my favourite kitchen appliance of all time!!!
Written by a customer while visiting influenster.com
Customer Rating
2
on July 13, 2026
Posted by: Jessica 79
from Colorado
Gender:Female
Soft serve ice cream melts right away
When making the swirl it melts fast doesn't stay as cold
When making the swirl it melts fast doesn't stay as cold
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 15, 2026
Hi Jessica,
Thank you for sharing your feedback. We're sorry to hear that your soft serve is melting more quickly than expected. We recommend reviewing the tips and guidance in the article below, which may help improve your results and overall soft serve experience:
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Swirling?redirect=false
If the issue continues after following the recommendations, please reach out to our team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate your feedback and look forward to helping you get the best possible results from your Swirl.
Warmly,
Ninja Kitchen
Thank you for sharing your feedback. We're sorry to hear that your soft serve is melting more quickly than expected. We recommend reviewing the tips and guidance in the article below, which may help improve your results and overall soft serve experience:
https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Swirling?redirect=false
If the issue continues after following the recommendations, please reach out to our team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate your feedback and look forward to helping you get the best possible results from your Swirl.
Warmly,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Noisy and hard to use
on July 8, 2026
Posted by: MarilynM
The top to make soft serve is extremely hard to take off it makes you turn the toggle to the right while turning to the right. Very hard to do. I have had mine now stuck on top of the canister for 2 days and cannot get it off.
Also very loud product. I feel the soft serve at times is just very very soft.
Also very loud product. I feel the soft serve at times is just very very soft.
Response from sharkninja.comBy SharkNinja, July 9, 2026
Hi Marilyn,
We're sorry to hear you've been having trouble with your Swirl. We can understand how frustrating it is when the soft serve lid becomes stuck, especially when you've been unable to remove it for days. We also appreciate your feedback about the noise level and the consistency of the soft serve.
We'd love the opportunity to troubleshoot these concerns with you and help ensure you're getting the best possible experience from your Swirl. Please reach out to our team:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
We're sorry to hear you've been having trouble with your Swirl. We can understand how frustrating it is when the soft serve lid becomes stuck, especially when you've been unable to remove it for days. We also appreciate your feedback about the noise level and the consistency of the soft serve.
We'd love the opportunity to troubleshoot these concerns with you and help ensure you're getting the best possible experience from your Swirl. Please reach out to our team:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
My Souped Up Creami -Two Concers but Good Overall!
on July 2, 2026
Posted by: TheGadgetGirl
Gender:Female
I was looking forward to the Swirl as a souped up Creami, and that is what I received.
Having to freeze the ice cream mix for 24 hours is an issue but I think it allows for creativity and planning. Even still, if Ninja would make a machine that mixed the Creami and the Slushie, I would have to make sure I had it in my gadget collection even though I already have both.
The other thing I was concerned with was how difficult it was to get the correct consistency for swirling.The first time my soft serve came out soupy. With some adjustments I was able to get a better texture, but not the one I needed. I think some of thet the issue was my recipe and not the Swirl itself, so I'm going to try again and update this review then.
The Swirl itself is very study, which I have come to expect from Ninja... very well made, solid machine. It is easy to use and ergonomically made... controls were where they should be l Iogically. As I said, it worked like it was supposed to.
All in all, a great machine as a souped up Creami. A little expensive, but it was on sale so I decided to actually purchase. I'm glad in did and look first to working with it more.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, July 4, 2026
Hi there,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you're enjoying your Swirl and that it has lived up to your expectations as a "souped up" version of the CREAMi. It's wonderful to know that you've found the machine to be sturdy, well-designed, intuitive to use, and built to the quality you've come to expect from Ninja products.
We also appreciate you sharing your experience with achieving the ideal soft serve consistency. We apologize for any frustration you experienced while trying to achieve the texture you were looking for. We understand that it can take a little experimentation to find the perfect consistency, particularly when trying different recipes. It's great to hear that you've already seen improvements with a few adjustments, and we hope your next creations turn out exactly as you're hoping.
For tips, FAQs, and additional product support, please visit: https://support.sharkninja.com/product/ninja-swirl-by-creami-soft-serve-ice-cream-machine/01tHs00000D0UYSIA3?redirect=false
If you have any questions or need further assistance, please don't hesitate to contact our Customer Service team: https://support.sharkninja.com/contact-us
Thank you again for your feedback and for choosing Ninja. We're glad you decided to add the Swirl to your collection and look forward to hearing about your future creations.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you're enjoying your Swirl and that it has lived up to your expectations as a "souped up" version of the CREAMi. It's wonderful to know that you've found the machine to be sturdy, well-designed, intuitive to use, and built to the quality you've come to expect from Ninja products.
We also appreciate you sharing your experience with achieving the ideal soft serve consistency. We apologize for any frustration you experienced while trying to achieve the texture you were looking for. We understand that it can take a little experimentation to find the perfect consistency, particularly when trying different recipes. It's great to hear that you've already seen improvements with a few adjustments, and we hope your next creations turn out exactly as you're hoping.
For tips, FAQs, and additional product support, please visit: https://support.sharkninja.com/product/ninja-swirl-by-creami-soft-serve-ice-cream-machine/01tHs00000D0UYSIA3?redirect=false
If you have any questions or need further assistance, please don't hesitate to contact our Customer Service team: https://support.sharkninja.com/contact-us
Thank you again for your feedback and for choosing Ninja. We're glad you decided to add the Swirl to your collection and look forward to hearing about your future creations.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
on July 1, 2026
Posted by: julius
It should have a freezing component-this would make it perect
Response from sharkninja.comBy SharkNinja, July 1, 2026
Hi Julius,
Thank you for your valuable feedback.
We're glad to hear you've found value in the product, and we appreciate your feedback. Customer feedback like yours is incredibly valuable, and we'll be sure to share your suggestion with the appropriate teams as we continue to develop and improve our products. Thank you again for sharing your thoughts.
Kind regards,
Ninja Kitchen
Thank you for your valuable feedback.
We're glad to hear you've found value in the product, and we appreciate your feedback. Customer feedback like yours is incredibly valuable, and we'll be sure to share your suggestion with the appropriate teams as we continue to develop and improve our products. Thank you again for sharing your thoughts.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Will be recommending to everybody
on June 29, 2026
Posted by: JayS
I adore ninja products in my household me and my son are loving the new ninja creamy scoop and swirl. It fits perfectly in our kitchen. The size is great. We love how we can make so many different flavors and healthy ice cream. I cannot wait to get my next ninja product, it is my absolute favorite anybody and everybody should buy this, and the consistency of the ice cream is amazing super easy to store a little noisy but it’s worth how good the ice cream is.
Written by a customer while visiting influenster.com