Customer reviews from sharkninja.com
Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Average customer rating
4.4
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
119
4 Stars
16
3 Stars
7
2 Stars
6
1 Star
12
87%of customers recommend this product.
(
58 out of
67)
Customer Reviews for Ninja - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Navy
Customer Rating
5
This is incredible
on July 31, 2026
Posted by: JessicaM
First I was very skeptical about the ice cream machine, because I didn’t know how big of an effort it would take to clean it BUT, it’s SO EASY and takes no effort AT ALL which as a busy parent was a major plus!
It’s very durable, well made and the containers can be cleaned by hand AND in the dishwasher another major plus!
You will have a hand book with tons of recipes for ice cream, soft serve, frozen yogurt, fruit smoothies, and even milkshakes yes milkshakes!
The texture is super soft and smooth and the flavor is delicious ever time!
Written by a customer while visiting influenster.com
Customer Rating
4
New Level
on July 31, 2026
Posted by: WizardG
I have been using the standard Creami for years and the technology other than waiting 24 hrs for the freeze is exceptional and great for protein ice cream. The new soft serve brings this to a new level of good. Just need some more practice on the perfect swirl technique
Written by a customer while visiting sharkninja.com
Customer Rating
1
ICE CREAM MIXER
on July 31, 2026
Posted by: Hoosierdaddy
from Missouri
Gender:Male
Falsely advertising an ice cream maker! This dose not make ice cream! It takes putting the mixture 24hrs in the freezer and this glorified mixer makes it soft serve 🍦. For the same money you can buy a real ice cream maker and have soft serve in 15mins!!! I’ll be retuning mine!
Response from sharkninja.comBy SharkNinja, July 31, 2026
Hi there,
Thank you for sharing your feedback.
We're sorry to hear that your experience with the Creami Swirl did not meet your expectations. We understand how disappointing it can be when the preparation process and final results are different from what you anticipated, especially when you were expecting a more traditional ice cream maker experience. You can reference a few of our recipes here for assistance.
https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
We appreciate your honest comments and will share your feedback with the appropriate teams, as customer insights like yours help us continue improving our products.
Kind regards,
Ninja Kitchen
Thank you for sharing your feedback.
We're sorry to hear that your experience with the Creami Swirl did not meet your expectations. We understand how disappointing it can be when the preparation process and final results are different from what you anticipated, especially when you were expecting a more traditional ice cream maker experience. You can reference a few of our recipes here for assistance.
https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
We appreciate your honest comments and will share your feedback with the appropriate teams, as customer insights like yours help us continue improving our products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
A styling and easy-to use ice cream machine that makes delicious homemade frozen treats every time.
on July 24, 2026
Posted by: AngelicaV
l’m really impressed with the Ninja CREAMi Scoop & Swirl Soft Serve Ice Cream Machine! The stone and gold design looks modern and elegant on my countertop. Setup was quick and easy, and the included accessories are practical and simple to use. l love how smooth and creamy the soft serve turns out, and the different functions make it e easy to create ice cream, frozen yogurt, and other frozen treats at home. It’s easy to operate, easy to clean, and delivers consistently delicious results. A great choice for anyone who enjoys homemade frozen desserts.
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious homemade ice cream with easy operation and great versatility
on July 24, 2026
Posted by: YulietS
The ninja cream scoop easy to used and makes delicious homemade ice cream with a smooth creamy texture , cleaning the removable parts is simple making
Written by a customer while visiting influenster.com
Customer Rating
4
Use for protein ice cream
on July 23, 2026
Posted by: Spankerten
Love love love it! Have not used the soft serve side yet! BUT the rest of it is AMAZING! Works as it should! Bonus is there is no internal cleaning!
So EVERYONE NEEDS TO TRY THIS (only if you like mint) chocolate fairlife and mint clean simple eats protein! Freeze it then add mint oreo thins! Better then DQ!
So EVERYONE NEEDS TO TRY THIS (only if you like mint) chocolate fairlife and mint clean simple eats protein! Freeze it then add mint oreo thins! Better then DQ!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Home made protein ice cream obsession!
on July 23, 2026
Posted by: RimaH
This is amazing and has easily become my new hobby. This machine is very powerful and has both soft serve and scoop option. There is over nine settings, including a setting for milkshake, sorbet gelato, frozen custard, fruit, whip, frozen yogurt, ice cream, and my favorite creamy fit or light ice cream, which are two functions that you can use for high protein ice cream. The machine is very easy to use. I will say, though the one con is how loud it gets. You can easily make ice cream at home from readily available ingredients and control the calories in your ice cream and this has been such a nice item because it allows me and my husband to bond over different recipes and creating the best recipe for our ice cream. The machine comes in also with a book that has plenty of recipes if you need some help, although I love the soft serve option. If you are trying to save some money, I would skip on the soft serve because the scoop allows for mix-in. So you can easily mix syrups brownie pieces, chocolate chips, and your ice cream with a scoop option but you can’t with the soft serve.
Highly recommend it. One of the best most fun purchases. Oh, and I absolutely forgot. The best part is when you can’t finish your strawberries or your food at home you can easily turn them into ice cream with a bad baby.
Highly recommend it. One of the best most fun purchases. Oh, and I absolutely forgot. The best part is when you can’t finish your strawberries or your food at home you can easily turn them into ice cream with a bad baby.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use and makes delicious homemade ice cream and soft serve.
on July 17, 2026
Posted by: DyanetR
I love the Ninja Creamy I scoop & swirl!
It is easy to use and make creamy. And delicious ice cream. It's easy to clean. And i recommend it to everyone
It is easy to use and make creamy. And delicious ice cream. It's easy to clean. And i recommend it to everyone
Written by a customer while visiting influenster.com