Customer reviews from sharkninja.com
Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Average customer rating
4.2
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
207
4 Stars
34
3 Stars
12
2 Stars
13
1 Star
36
81%of customers recommend this product.
(
140 out of
173)
Customer Reviews for Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Customer Rating
5
Ice cream for breakfast? Yes, Please!
on May 27, 2026
Posted by: Skutovr
from Kansas
Gender:Female
Sometimes I can't put into words just how much I love my Ninja Creami Deluxe. We use it multiple times per week and occasionally multiple times per day. As a diabetic, I often make high protein, low carb ice cream mixes to have for beakfast and/or evening snack. If you don't have a Creami machine yet you definitely should hurry!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing little machine
on May 26, 2026
Posted by: Giorgia_99
from Eugene, OR
Gender:Female
I bought the Ninja CREAMi Deluxe after some careful consideration, a couple of broken blenders, and a lot of money spent on replacements. At that point, I had had enough, and I wanted something semi-professional that could satisfy my love for ice cream while also allowing me to enjoy it safely because of my allergies. I know exactly what goes into my ice creams, and they come out perfectly creamy and delicious every time. You can practically make any kind of flavor or combination, and there is so much room for experimentation! It also saves you a lot of money in the long run, considering how expensive ice cream can be.
Personally, I do not think it is loud at all. To me, it sounds just like a very powerful blender. But that is just my opinion!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on May 24, 2026
Posted by: JGDSMILE
from Missouri
Gender:Female
Does not work!!!
Very unhappy with the machine.
Tried following the troubleshooting.
Fire hazard.
Very unhappy with the machine.
Tried following the troubleshooting.
Fire hazard.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 26, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how concerning and frustrating this experience has been with your Ninja CREAMi Deluxe, especially after following troubleshooting and still having issues.
We can see that you previously reached out to our team and that a resolution was provided. Please reply to that email so we can continue assisting you and complete the process. If you have any further concerns or questions, you’re also welcome to contact us using the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how concerning and frustrating this experience has been with your Ninja CREAMi Deluxe, especially after following troubleshooting and still having issues.
We can see that you previously reached out to our team and that a resolution was provided. Please reply to that email so we can continue assisting you and complete the process. If you have any further concerns or questions, you’re also welcome to contact us using the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Turns Basic Ingredients Into Something Great
on April 16, 2026
Posted by: Gaming Nerd
from Gaylord, MI
Gender:Male
I’ve been using my new Ninja Creami XL for a while now and it’s honestly been even better than I hoped. I figured I’d use it here and there, but it’s turned into something I reach for a lot because it makes frozen desserts at home really easy.
What I like is how much you can mess with it and still get good results. I’ve been doing coffee based mixes, fruit blends, and some lighter sherbet style stuff. It’s pretty forgiving too. If it’s still too firm, a quick respin brings it right back to that smooth texture again, so it doesn’t feel like I’m stuck with whatever came out of the freezer.
I end up with something that actually tastes great, using simple ingredients that I pick myself instead of relying on store bought options.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very easy to use!
on April 12, 2026
Posted by: Mama2twokidz
Gender:Female
The ease of use on this machine is one of its best features. With 11 one-touch programs, you just select your setting and let it do the work—no guesswork or complicated steps.
All you have to do is prep your base, freeze it, and then the machine turns it into a smooth, creamy treat in minutes using its “Creamify” process. The controls are straightforward, and even first-time users can get great results right away.
I also love how customizable it is—you can easily adjust textures or add mix-ins without any hassle. Overall, it’s incredibly user-friendly and makes homemade ice cream feel simple and fun instead of complicated. Highly recommend for beginners and busy households!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja support is excellent
on April 9, 2026
Posted by: Support
from Austin
Gender:Male
We have the ninja creamy deluxe. We love it. We use it all the time. That's not what this review is about.
It developed a well known problem which is the blade was falling off. Apparently this happens because of demagnetization. Now we did not register the warranty on this because we never register the warranty on anything! We called ninja. They completely sent a fresh machine even though we couldn't prove warranty. I thought that was super stand-up and I very much appreciated it! The idea that ninja stands behind it's products very much impressed me.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on March 18, 2026
Posted by: Kamryn
from Idaho
Gender:Female
Horrible machine. I take amazing care of it, wash it every use and its containers. Overtime, the containers loose their shape and are unable to connect to the lid. And the ninja creami brakes down consistently. It should not be the price it is for the cheap piece of junk it is.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 20, 2026
Hi Kamryn,
We’re sorry to hear about the trouble you’ve had with your CREAMi XL Deluxe. You’ve clearly taken great care of your machine, and it’s disappointing to hear the containers have changed shape over time and that the unit hasn’t been performing the way it should. That’s not the experience we want for you.
We’d like to look into this further and help find the best solution. When you have a moment, please reach out to us through our support page so we can review the details and assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
We’re sorry to hear about the trouble you’ve had with your CREAMi XL Deluxe. You’ve clearly taken great care of your machine, and it’s disappointing to hear the containers have changed shape over time and that the unit hasn’t been performing the way it should. That’s not the experience we want for you.
We’d like to look into this further and help find the best solution. When you have a moment, please reach out to us through our support page so we can review the details and assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this — Im obsessed!
on February 23, 2026
Posted by: DMG_41
Gender:Female
LOVE THIS! I got the Costco Ninja CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker that included 3 pint cups & lids, and I cannot love it more. So powerful & easy to use. I have made my 1st batch of dairy free cashew milk ice cream & have perfected the recipe I used… we are thrilled! Looking forward to making so very many more healthier frozen treats!
Some comment that its loud, but I do not find it loud at all — not compared to my Ninja IQ counter blender unit. Perfectly acceptable & I feel is just ‘nitpickish.’
I have a Cuisinart ice cream maker Ive used once, if anyone wants it! 🤭😉😋
Written by a customer while visiting sharkninja.com