Customer reviews from sharkninja.com
Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Average customer rating
4.6
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
33
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
10 out of
10)
Customer Reviews for Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Customer Rating
2
MEH
on July 10, 2026
Posted by: HigNewton26
from San Diego
Gender:Female
I find it so hard to use. Maybe I’ll get better with time, but it’s been disappointing to me, so far.
Response from sharkninja.comBy SharkNinja, July 16, 2026
Hi there,
Thank you for sharing your feedback. We're sorry to hear that the CREAMi XL has been difficult to use.
We'd love the opportunity to help you get the most out of your unit. Our team can walk through any challenges you're experiencing and provide tips to help improve your results.
https://support.sharkninja.com/contact-us
We can help make your experience a better one.
Warmly,
Ninja Kitchen
Thank you for sharing your feedback. We're sorry to hear that the CREAMi XL has been difficult to use.
We'd love the opportunity to help you get the most out of your unit. Our team can walk through any challenges you're experiencing and provide tips to help improve your results.
https://support.sharkninja.com/contact-us
We can help make your experience a better one.
Warmly,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes amazingly creamy, store-quality ice cream with very little effort.
on July 9, 2026
Posted by: NoraV
[This review was collected as part of a promotion.] I’m really impressed with this ice cream maker. My first batch came out incredibly creamy, just like the premium ice cream you buy in the supermarket. I still need to experiment with recipes and ingredients to make it even better, but the machine itself exceeded my expectations. It was easy to use and the texture was smooth and rich. I can’t wait to try frozen yogurt, sorbet and even smoothies.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Easy to use but bunch of preparation
on July 8, 2026
Posted by: AlexandraN
[This review was collected as part of a promotion.] The Ninja Creami XL has impressive power and great functionality, making it easy to assemble and use. The various features and programs allow you to make different treats. However, I was disappointed with the process. You have to prepare and mix the entire base yourself from scratch, freeze it for 24 hours, and the machine basically just does the final blending/ churning. It's also quite loud during operation. It makes good ice cream, but it requires much more effort and prep time than I expected.
Written by a customer while visiting sharkninja.com
Customer Rating
5
11 and one ice cream maker Ninja 11 and one ice cream maker
on July 8, 2026
Posted by: AudreyT
[This review was collected as part of a promotion.] We have been using the ninja for a few weeks. I like that it is very easy to clean is not very bulky. It is very easy to set it up and get it working. It works extremely well. I like that you can make shakes with it, smoothies with it, and ice cream and there’s so much more you can do with it. I am so excited to use this product and figure out other products to make. 
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to Use
on July 4, 2026
Posted by: GingerE
[This review was collected as part of a promotion.] I really like this Ninja Creami XL 11-1 . I’ve yet to master the art of making good ice cream, but I can make a very tasty Frappuccino. The machine itself is slightly heavy so I try to leave it in one spot. The tubs that came with the machine are thick and durable (I accidentally dropped one from about 10 feet and it didn’t break or crack). I do have difficulty cleaning the inside of the tubs because of the bottom design. I would recommend wiping down the gear that the lid attaches to after every use because, it’s been my experience, that some of your ice cream and such will be left on it.
The Creami is loud when in operation but not enough to deter me from using it on a regular basis.
The controls are easy to use once you know exactly which button (top, full, bottom) to push first.
This Creami does not come with a big recipe book, but they do have a QR code for you to direct you to their website.
The Creami is loud when in operation but not enough to deter me from using it on a regular basis.
The controls are easy to use once you know exactly which button (top, full, bottom) to push first.
This Creami does not come with a big recipe book, but they do have a QR code for you to direct you to their website.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Reliable, convenient, and definitely worth the purchase
on July 4, 2026
Posted by: NataliiaH
[This review was collected as part of a promotion.] This ice maker has been a fantastic addition for my kitchen. It processes ice quickly. Is easy to use, and Dow take um so much counter space. So simple to clean after each use.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Creamy ice cream in minutes
on July 2, 2026
Posted by: LeidyR
[This review was collected as part of a promotion.] I'm so happy to have this new ice cream maker in our home. I love that it allows me to make all kinds of frozen treats, including frozen yogurt, gelato, sorbet, and so much more, using high-quality ingredients while controlling the amount of sugar. It's perfect for anyone who wants to encourage healthier eating habits for their family. Personally, I love making fruit-based ice cream with real fruit pulp, less sugar, and even adding protein, which makes the whole experience even better. The machine is incredibly easy to use, and what impressed me the most is how quickly it transforms a frozen base into delicious, creamy ice cream with a smooth texture in just a few minutes. Another feature I really appreciate is that it comes with two containers, making it easy to prepare different flavors. Each one makes enough to share with several people, making it a great option for large families or gatherings. It's also very easy to clean, which makes using it even more enjoyable. It does make a bit of noise while it's processing, but since the longest cycle only takes about four minutes, it's not an issue for me at all. This ice cream maker has definitely made our warm, sunny afternoons much more refreshing, fun, and delicious.
Written by a customer while visiting sharkninja.com
Customer Rating
5
My new favorite item!
on June 28, 2026
Posted by: ChristinaK
[This review was collected as part of a promotion.] I’ve always wanted a Ninja Creami and was so excited when I received this. It far exceeded my expectations. I love that each cup holds 24 ozs so I can make enough for my family. It’s small and doesn’t take up much room on my counter but it’s so pretty that I don’t want to hide it! Loving this in the summer heat!
Written by a customer while visiting sharkninja.com