Customer reviews from sharkninja.com
Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Average customer rating
4.2
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
207
4 Stars
34
3 Stars
12
2 Stars
13
1 Star
36
81%of customers recommend this product.
(
140 out of
173)
Customer Reviews for Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Customer Rating
5
Perfect Homemade Frozen Treats
on August 4, 2026
Posted by: DanielleC
[This review was collected as part of a promotion.] The Ninja Creami XL was incredibly simple and straightforward to set up. Honestly, the hardest part is remembering to prepare your recipe and freeze it 24 hours in advance! After unpacking everything and washing the containers, I watched the quick tutorial video and had the perfect gelato ready in just minutes. It really couldn’t have been easier! I love that we can make our own healthier frozen treats at home, and I’m looking forward to experimenting with new recipes to enjoy all year long! This is such a great addition to our kitchen!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect size
on August 4, 2026
Posted by: The Momma
from Washington
Gender:Female
So far so good. I am the third person in my family to pick one of these up. It's the perfect size for my husband and I. We can make healthy alternatives without paying the premium price.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Versatile
on August 3, 2026
Posted by: DamarisM
[This review was collected as part of a promotion.] I had a great experience with this ice cream maker. The first thing that stood out to me was its beautiful design and size, it looks modern, feel well-made, and has a premium look on the countertop.
I also love how versatile it is. Being able to make milkshakes, ice cream, sorbet and so many other frozen treats with one machine makes it very convenient. The process is simple, easy to follow, and the results are creamy and delicious.
The only thing to consider is the price. It’s definitely an investment, so I think it’s worth asking yourself how often you’ll use it. Is you enjoy making frozen desserts at home on a regular basis, I think it offers great value. However, it may not be the right fit for everyone, and that’s completely understandable.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Creamy Perfection Every Time!
on August 3, 2026
Posted by: BruceC
[This review was collected as part of a promotion.] The Ninja Creami XL delivers smooth, creamy frozen treats with the touch of a button. Setup is easy, and the unit can be operated with simplicity. The XL capacity is perfect for families or meal prep, while multiple touch programs let you make ice cream, gelato, sorbet, frozen yogurt, protein treats, and more! The mix-in feature evenly blends in cookies, candy, fruit, and nuts for endless healthy flavor combinations. The unit is simple to use, easy to clean, and gives you complete control over ingredients, making healthier or indulgent deserts whenever you want. Whether it's chocolate, nuts, fruits, or candy, the Creami XL can handle any type of ingredients your family can dream up.
The unit is very lightweight and made of durable plastics that are resistant to chipping. The XL tubs are dishwasher safe for easy cleanup.
If you and your family love homemade, wholesome frozen treats, the Ninja Creami XL is your new best friend and a fantastic investment!
Written by a customer while visiting sharkninja.com
Customer Rating
4
best product i own
on August 3, 2026
Posted by: pgh to CHS
from Charleston SC
Gender:Female
I love my Ninja CREAMi and use it all the time. However, this is the fifth machine I’ve had to replace in just three years, so I definitely think the quality and durability could be improved. On a positive note, Ninja has always stood behind its product and replaced the machines when needed, which I truly appreciate.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Marketing team are morons
on August 2, 2026
Posted by: Morons
Gender:Male
Dumbest thing I ever bought. No clear instructions on use. Way too much noise in the instructions. They gave a QR code for recipes but the QR code links to this page. The marketing team are morons.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, SharkNinja, August 4, 2026
Hi there,
Thanks for taking time to leave your review.
We're sorry to hear that your experience with the Ninja Creami has been so disappointing. We understand how frustrating it is when you're eager to get started and the instructions feel unclear, especially when the QR code doesn't take you directly to the recipes you were expecting. We appreciate you bringing this to our attention, as we know how important it is for setup instructions and support resources to be simple and easy to access. We hope the resources given via the links below help make getting started with your Creami a much smoother experience.
Guides: https://support.sharkninja.com/article/NC501-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Quick-Start-Guide?redirect=false
Recipe Link: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
Kind Regards,
Ninja Kitchen
Thanks for taking time to leave your review.
We're sorry to hear that your experience with the Ninja Creami has been so disappointing. We understand how frustrating it is when you're eager to get started and the instructions feel unclear, especially when the QR code doesn't take you directly to the recipes you were expecting. We appreciate you bringing this to our attention, as we know how important it is for setup instructions and support resources to be simple and easy to access. We hope the resources given via the links below help make getting started with your Creami a much smoother experience.
Guides: https://support.sharkninja.com/article/NC501-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Quick-Start-Guide?redirect=false
Recipe Link: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Quality machine with great features
on August 1, 2026
Posted by: Smooth dude
from Oregon
Gender:Male
I am so enjoying this machine. It is simple to use and maintain. Getting creative with using healthy, clean ingredients. I have no qualms with it, thanks Ninja. I really like the texture of the lite ice cream setting. Very creamy and soft. I purchased extra pint containers so I can have some freezing while using others. I still have a lot of settings to experiment with, so far so good.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja CREAMi Deluxe Ice Cream Maker
on July 29, 2026
Posted by: MeganK
[This review was collected as part of a promotion.] This is such a fun ice cream maker to now own. I’ve had others in the past, but the ice cream just always set up more like frozen ice instead of actual ice cream. This is the complete opposite, it mixes everything together so well, and it is perfect for milkshakes. It a little heavy to carry, so I’m going to find a spot for it to live on my countertop. Took me a few minutes to figure out how to set it up, but once you figure it out, it’s a breeze. I’m going to try making gelato next.
Written by a customer while visiting sharkninja.com