Customer reviews from sharkninja.com
Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Average customer rating
4.2
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
207
4 Stars
34
3 Stars
12
2 Stars
13
1 Star
36
81%of customers recommend this product.
(
140 out of
173)
Customer Reviews for Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Customer Rating
5
So fun for summer!
on August 9, 2026
Posted by: MonaD
[This review was collected as part of a promotion.] Ninja’s CREAMi Deluxe 11-in-1 Ice Cream Maker has been my absolute favorite summer kitchen appliance. This amazing ice cream maker makes it easy to take simple ingredients and create delicious cold treats. From ice cream to smoothies, this appliance delivers 12 kinds of amazing summer treats to satisfy any appetite. I love how easy it is to use and how easily you can customize ingredients to meet any dietary restriction. So fun and easy to use!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Homemade ice cream tastes better
on August 7, 2026
Posted by: NicoleW
[This review was collected as part of a promotion.] Didn’t know I needed this in my kitchen. Being able to prep and make frozen treats at home has been a game changer. I love that the xl has so my options. It fits snugly on my counter and the dishwasher safe parts make clean up a breeze.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes the most delicious ice creams
on August 7, 2026
Posted by: AqsaM
[This review was collected as part of a promotion.] The Ninja Creami has made hitting my protein goals so much easier. I can turn a simple protein shake or Greek yogurt into a creamy, ice cream treat that actually satisfy my sweet cravings.
Written by a customer while visiting sharkninja.com
Customer Rating
5
11 in 1
on August 6, 2026
Posted by: AnyiB
[This review was collected as part of a promotion.] This Ninja Creami xl is perfect for creating family moments and having better options to enjoy at home. It is very easy to use, clean and assemble. The capacity is ideal for the whole family. In a very short time you can enjoy what you want to do, the texture is perfect. I’m very happy to finally be able to try it. I recommend it!!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good, but
on August 6, 2026
Posted by: Greg disappointed
I do love this machine, the only thing that disappointed me was so book in the box, only quick start and warranty card. As I said the keto ice cream is awesome. Thanks
Written by a customer while visiting sharkninja.com
Customer Rating
5
Super easy homemade ice cream
on August 4, 2026
Posted by: TatianaP
[This review was collected as part of a promotion.] Just wow! 🤩 This machine is amazing. I just tried to make healthier ice cream and frozen yogurt desserts for my kids, experimenting with the ingredients. There is yet so much to explore like milk shakes and smoothies. And of course I want to try one of the recommended original ice cream recipes for Ninja Creami
Written by a customer while visiting sharkninja.com
Customer Rating
2
Poor Quality Makes It Frustrating to use
on August 4, 2026
Posted by: raymond22
I wanted to like the Ninja CREAMi 11-in-1, but mine has multiple quality-control issues.
The two included XL tubs do not fit consistently into the outer bowl. One tub fits correctly, while the other has to be forced into place before the lid will close. This happens even when the tubs are completely empty and at room temperature, so it is clearly an issue with the fit of the components rather than the contents.
The problem becomes worse after freezing. As the mixture freezes, the bottom of the tub deforms slightly, preventing it from connecting properly to the outer bowl. Using the machine then becomes an unnecessary struggle every time.
For a product at this price, the tubs and outer bowl should fit together smoothly and consistently. The basic design may be useful, but the poor manufacturing quality and inconsistent fit make the machine frustrating to use. I expected much better quality from Ninja.
Response from sharkninja.comBy SharkNinja, SharkNinja, August 5, 2026
Hi Raymond,
Thank you for taking the time to share your review.
We're truly sorry to hear about the difficulties you've experienced with your Ninja CREAMi, and we completely understand how disappointing and frustrating it must be when parts do not fit together as expected, especially after investing in a premium product. Your feedback is important and helps us improve both our products and overall customer experience. We would recommend contacting our Customer Service team using the link below so we can review this further and provide additional support. We would recommend using our self-troubleshooting support by clicking the link below, which may help address the issues you are experiencing and ensure the components are assembled correctly.
https://support.sharkninja.com/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca
Best regards,
Ninja Kitchen
Thank you for taking the time to share your review.
We're truly sorry to hear about the difficulties you've experienced with your Ninja CREAMi, and we completely understand how disappointing and frustrating it must be when parts do not fit together as expected, especially after investing in a premium product. Your feedback is important and helps us improve both our products and overall customer experience. We would recommend contacting our Customer Service team using the link below so we can review this further and provide additional support. We would recommend using our self-troubleshooting support by clicking the link below, which may help address the issues you are experiencing and ensure the components are assembled correctly.
https://support.sharkninja.com/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca
Best regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very easy to use!!
on August 4, 2026
Posted by: MirnaM
[This review was collected as part of a promotion.] The performance is impressive it turns frozen ingredients into smooth creamy desserts in just a few minutes. The texture come out rich and consistent every time. While it does make. some noise during the spin cycle it’s only for a short time and totally worth the results. I also like the size because fits perfectly on my countertop. Also the size of the containers are perfect size.
Written by a customer while visiting sharkninja.com