Customer reviews from sharkninja.com
Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Average customer rating
4.2
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
207
4 Stars
34
3 Stars
12
2 Stars
13
1 Star
36
81%of customers recommend this product.
(
140 out of
173)
Customer Reviews for Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Customer Rating
5
Amazing Ice Cream from Ninja Creami
on November 14, 2025
Posted by: RobH
from Long Island
Gender:Male
Not sure where some of these reviews are coming from. I bought the Creami Deluxe a little over a month ago and it has been absolutely amazing. My favorite ice cream to make was strawberry, but now it’s something I call “Very Berry,” which has strawberries, blueberries, blackberries, and raspberries. It comes out amazing with the recipe for strawberry ice cream included slightly tweaked. I’ve also been able to make Pineapple sorbet (more like Italian ice because I used lower sugar), vanilla, mango ice cream, and will be making chocolate soon. People have tried the ice cream and it is so creamy that it reminds them of an Italian gelato or sorbet. The machine is easy to use and clean. While it does need to be unplugged after use or you can’t turn it on after a period of time, it specifically says in the manual to unplug it after each use so not a big deal. Overall, have been eating homemade ice cream at least a few times a week and loving it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
MESSi But Well Built
on September 3, 2025
Posted by: Blue Fox
from The Twin Ports
Gender:Male
I've had this for nearly 6 months and, for whatever reason, must unplug-and-plug in (every time) to power on the unit. Annoying, to say the least. I am going to wear out the electrical socket before too long. The outlet is on a dedicated 15 amp circuit. Does this require 20 amps or what?! I, anyway, otherwise LOVE the build quality of this item: solid as a rock. I bought this (and another for my daughter too) strictly for the Creamiccino mode, which was the attraction for me (although expensive). My first batch ended up leaking/running out of the "tub", which was a heck of a mess. I adhered to the recipe, exactly, and did not exceed the Drinkable Freeze Fill ( 1 ) and Pour-In ( 2 ) level lines. SO my first experience with this machine was regrettable: especially since the tub's locking lugs engage open cutouts in the bottom of Outer Bowl―poor design or corner-cutting in manufacture, resulting in a MESSi situation. Mixture ran directly into gap between bowl platform and housing's base. Needless to say, I was angry... PLEASE close those cutouts in the next iteration!! I, anyway, persevered (and refined the recipe). My wife and I are now enjoying my home-made Frappes, regularly, but the power-on procedure is frustrating.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 3, 2025
Hi Blue, Thank you for taking the time to share your experience. We’re truly sorry to hear about the power-on issue and the leaking during your first use. That’s definitely not the experience we want for our customers. While we do recommend turning the appliance off and unplugging it when not in use, before assembling or disassembling parts, and before cleaning, you should not have to unplug and plug it back in every time just to power it on. To help resolve this, we suggest following our troubleshooting guide: https://support.ninjakitchen.com/hc/en-us/articles/10151979009436-NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide
If the steps in the guide don’t resolve the issue, it will direct you to our customer service line for further assistance. We appreciate your patience and are here to help.
If the steps in the guide don’t resolve the issue, it will direct you to our customer service line for further assistance. We appreciate your patience and are here to help.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don’t but this product
on August 15, 2025
Posted by: ahollow1
Gender:Male
Recently bought and already broken. Stripped threads on mixer after a few uses. What a waste of money!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 19, 2025
Hello ahollow1,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the threads on your Ninja CREAMi Deluxe have been stripped. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the threads on your Ninja CREAMi Deluxe have been stripped. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Deluxe Creami is worth it!
on June 18, 2025
Posted by: dsharp88
from New Orleans, LA
Gender:Male
I like that the Deluxe allows for half-container (12-ounce) servings. I had the regular Creami before and felt somewhat compelled to finish the whole 16-ounce pint even when eating it by myself.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
INSANELY LOUD
on June 5, 2025
Posted by: Aidenk
from Florida
Gender:Male
So loud literally had neighbors knocking on my door asking if I was doing renovations to my house.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the noise coming from your Ninja CREAMi. We'll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product,
please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the noise coming from your Ninja CREAMi. We'll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product,
please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not so great
on May 25, 2025
Posted by: xx16
from South Carolina
Gender:Female
I bought this in December, and so far, I haven't gotten any recipes to work. At first, I thought it was user error, but I even used Ninja's recipe to make ice cream and each time it came out with the wrong texture and consistency. I really don't know what to do at this point besides make a review.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 27, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having processing trouble with your Ninja CREAMi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having processing trouble with your Ninja CREAMi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great Ice Cream, Horrible Machine
on May 9, 2025
Posted by: Lnrosy
from Ohio
Gender:Female
I’ve had this machine less than 5 months. I’ve used it MANY times so know how to use it. Last night, I was respinning some ice cream. It started to make a TERRIBLE noise. I turned it off and unplugged it. When I opened it, the paddle was in the icecream. When I went to pull it out, it was so hot that I burned my finger and had to use tongs to pull it out. It chewed up plastic and metal. I had to throw the icecream away. I’ll be calling Ninja later today
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 13, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble
with your Ninja CREAMi. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble
with your Ninja CREAMi. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Good Ice cream bad quality machine
on April 29, 2025
Posted by: RobD
Okay the machine makes good ice cream and other frozen treats. But man quality is an issue. I’ve been through two units with the same issue. You cannot leave it plugged in. The power will not turn on if left plugged in for more than ten minutes or so. You have to unplug it and plug it back in every time you want to use it. Again returned two units with the problem and now on my third, same exact issue. It’s a serious design flaw.
Response from sharkninja.comBy SharkNinja, April 29, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear of the troubles you've faced with your Ninja CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear of the troubles you've faced with your Ninja CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com