Customer reviews from sharkninja.com
Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Average customer rating
4.2
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
207
4 Stars
34
3 Stars
12
2 Stars
13
1 Star
36
81%of customers recommend this product.
(
140 out of
173)
Customer Reviews for Ninja - Creami XL 11-in-1 Frozen Treats & Ice Cream Maker - Navy
Customer Rating
5
Love it!
on February 13, 2026
Posted by: Kirby79
from Illinois
Gender:Female
I received this for my birthday and I love it. I have only had it for two weeks and I have made chocolate ice cream and slushies .the ice cream is great and tastes amazing and doesn’t bother my stomach like store brands do. The slushies taste almost better than the store. My kids love them. I had to buy several different syrups to make them happy. I suggest buying more tubes so you can freeze them and have them ready for when you want them. I have 6 and I am considering buying more.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
protien
on January 30, 2026
Posted by: mason67
amazing for protein icecream tasted amazing and made me feel good inside
Written by a customer while visiting sharkninja.com
Customer Rating
3
on January 29, 2026
Posted by: AmyE1981
from Utica NY
Gender:Female
I got this for Christmas the first time I used it the bowl cracked. I had it in the freezer like the directions told me too and it cracked and now I can’t use it st all.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi Amy,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the pint for your Ninja CREAMi cracked the very first time you used it, especially after receiving it as a Christmas gift. We understand how disappointing and frustrating that must feel, and we want to help make things right. We appreciate you for sharing this experience with us. We’ll make sure your feedback is passed along to the appropriate teams, so we can continue improving.
If there’s anything more we can do to support you, or if you’d like to share additional details, we’re here and happy to listen. You can also connect with our Customer Care team for further assistance at
https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the pint for your Ninja CREAMi cracked the very first time you used it, especially after receiving it as a Christmas gift. We understand how disappointing and frustrating that must feel, and we want to help make things right. We appreciate you for sharing this experience with us. We’ll make sure your feedback is passed along to the appropriate teams, so we can continue improving.
If there’s anything more we can do to support you, or if you’d like to share additional details, we’re here and happy to listen. You can also connect with our Customer Care team for further assistance at
https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best ice cream ever!
on January 14, 2026
Posted by: CharlieMac
Gender:Female
Best ice cream ever.
So good.
Experimenting with ingredients IS FUN
DELICIOUS
So good.
Experimenting with ingredients IS FUN
DELICIOUS
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wow factor!
on January 5, 2026
Posted by: Johan
from Ringvägen 88 Sweden
Gender:Male
Just got it and tryed 2 times. Made strawberry ice cream. My God, the machine is fantastic. Ice cream like in store. Just love it!
I wanted to get a Pacojet but this Ninja is similar, just 6000 dollar less!!
I wanted to get a Pacojet but this Ninja is similar, just 6000 dollar less!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on December 26, 2025
Posted by: John Brit
from Arlington, VA
Gender:Male
Seemed like a great deal but I only received a ninja creami not including the waffle maker. I’ve been trying to call and get a refund or get the waffle maker but it’s difficult getting someone on the phone and not worth the hassle.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, December 26, 2025
Hi John.
Thank you for sharing your experience with us. We understand how disappointing it is to receive only part of what you expected, and we appreciate you letting us know. Please contact us at https://support.sharkninja.com/contact-us so we can review your order and assist you with the next steps. Your feedback is important to us, and we want to make this right for you.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience with us. We understand how disappointing it is to receive only part of what you expected, and we appreciate you letting us know. Please contact us at https://support.sharkninja.com/contact-us so we can review your order and assist you with the next steps. Your feedback is important to us, and we want to make this right for you.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Waste of money if you already own a blender
on December 14, 2025
Posted by: Iceberrrg
from Washington
Gender:Male
It's super loud sounds like a helicopter taking off. Super big and clunky. Overly complicated, I wanted to make a milk shake and filled half the basin. But you can't click half and choose milk shake you have to choose full .. dumb. Didn't breakup the mix ins. The recipe used too much milk to ice cream ratio and was basically flavored milk. This machine doesn't chill or freeze anything. It only blends stuff together. Waste of money. Will be returning
Response from sharkninja.comBy SharkNinja, December 15, 2025
Hi there,
Thank you for sharing your honest feedback. We’re truly sorry to hear that the product didn’t meet your expectations and that the experience was frustrating. We understand how disappointing it can be when a product doesn’t deliver the results you were hoping for.
Your comments about the noise level, size, functionality, and recipe ratios are extremely valuable to us. Feedback like yours helps us improve our products and user experience.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your honest feedback. We’re truly sorry to hear that the product didn’t meet your expectations and that the experience was frustrating. We understand how disappointing it can be when a product doesn’t deliver the results you were hoping for.
Your comments about the noise level, size, functionality, and recipe ratios are extremely valuable to us. Feedback like yours helps us improve our products and user experience.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fantastic icecream
on December 5, 2025
Posted by: Monic
from Poland
Gender:Female
I really recommend this product it's the best vanilla ice cream I had ever had
Written by a customer while visiting sharkninja.com