Customer reviews from Samsung US
Samsung - Galaxy Z Fold8 256GB - Cream (Verizon)
Average customer rating
4.9 out of 5
4.9
(2,478 Reviews)
Open Ratings Snapshot
Rating breakdown 2,478 reviews
5 Stars
2,182
4 Stars
261
3 Stars
23
2 Stars
7
1 Star
5
74%of customers recommend this product. 
(
14 out of 19
)
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Customer Reviews for Samsung - Galaxy Z Fold8 256GB - Cream (Verizon)
Customer Rating
5 out of 5
5
Size of Z Fold 8 is Perfect
on September 21, 2026
Posted by: NewZFolder
[This review was collected as part of a promotion.] In the past, I always want to get a foldable phone. The Flip looks a bit too small and the old Z Fold size looks a bit too big. This year with the new Z Fold 8, the size is right on. I choose Z Fold 8 due to the slimmer thickness and lighter weight compared to previous models. Samsung with long history of foldable phones gives me better confidence. They also provide instant credit to cover partial cost of Care Plus also give me peace of mind about reliability of hinge and soft screen. Discount on matching phone case also make the overall decision much easier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 22, 2026
Hi NewZFolder, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Z Fold8 with us. We love hearing that you are enjoying the design and feel of your device during usage. We have shared a link to the complete manual for your device to help you discover the features, and adjust the settings to your usage. We have also provided a link to the Samsung Support Team to help you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone
on September 21, 2026
Posted by: Luffy8Zolo
from Phoenix, AZ
So far this phone has been pretty good. I love the form factor a lot. What stops me from giving this phone 5 stars, the reception and the camera. For the money we pay for the phone we could get a better camera system with better zoom. I also have a fold 8 ultra for work. Everywhere the fold 8 ultra gets okay reception, the fold 8 gets terrible reception. Hopefully these things will get upgraded in the next fold.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 22, 2026
Hey there Luffy8Zolo, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to troubleshooting guides to help you with the connection and camera of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Learn about camera modes and settings on your Samsung Galaxy Z Fold8
https://www.samsung.com/us/support/answer/ANS10013190/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely amazing decision for a first time fold
on September 21, 2026
Posted by: Xelaces
[This review was collected as part of a promotion.] Like many others, I was on the fence about a folding smartphone. It sounds scary, it looks scary, it feels scary.
I was absolutely wrong, I chose to switch to the Z Fold 8 after dealing with issue after issue with another device. I wanted something new, fun, and customizable. This phone absolutely blew that out of the water. The design is sleek and user friendly. It's perfect for small pockets, and I can easily fit it inside any of my small purses.
You can do so much with your z fold, I genuinely don't believe I've even fully scratched the surface.
I love having a small, convenient screen for regular use, but having the ability to open up my device and watch movies on a larger screen, play games, or even just zoom in on images when I'm looking at details is superb. Video editing has never been easier, reading is convenient, especially when you have it set up so that you can run split screens, or even better, one task ok the front screen and open it up to resume an entirely separate task on the inner screen.
Overall, I cannot see myself ever switching back to a normal device, there's no way I can properly illustrate the convenience that a folding phone provides to my day to day life.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 22, 2026
Hi Xelaces, thank you for your feedback on your Samsung Galaxy Z Fold8. We couldn't be happier to hear that you are loving your new device, and that it has thus far exceeded all of your expectations. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the new shape
on September 21, 2026
Posted by: Giff51
[This review was collected as part of a promotion.] I'm coming from a Z Fold7 and I chose the Z Fold8 over the Ultra because I was curious about the new form factor. After a few weeks of use I can say that I absolutely love it. Its very comfortable to hold and fits great in my pocket. The displays are smooth and responsive and the camera is great. I'd recommend this phone to anyone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 22, 2026
Hi Giff51, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Z Fold8 with us. We love hearing how pleased you are with the design, processing power, and camera of your new device. We would love to hear from you again in the future if you have questions about your device, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade
on September 21, 2026
Posted by: Alucard
[This review was collected as part of a promotion.] I had the Z Fold 4. This was the perfect time to trade up and upgrade. The smaller size was perfect in my hands. The phone was an easy transfer over and start using it right away.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 22, 2026
Hey Alucard, thank you for sharing your feedback on your Samsung Galaxy Z Fold8. We are so happy to hear that you are enjoying the upgrade to your new device, and that the new form factor feels so comfortable in your hand. We have provided a link to the full manual to help you explore and customize your device at your convenience. We have also provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Revolutionary form factor
on September 21, 2026
Posted by: Justjordan
[This review was collected as part of a promotion.] I was looking to upgrade the z fold 5 and I chose the z fold 8 because of how popular it was! I don't regret it, I love how usable the outer screen is and the tablet is just a bonus! Great for gaming and fun customization and very productive for school!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 22, 2026
Hi there Justjordan, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We are thrilled to hear that you have no regrets with your upgrade, and that you are loving this new device for the versatility and immersive experience for your gaming. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on September 21, 2026
Posted by: Chad80
[This review was collected as part of a promotion.] I chose the Samsung Galaxy Z Fold 8 because of it's form factor and pocketability mainly. I am thoroughly enjoying this phone and I am not at all regretting my decision. Keep up the good work Samsung!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 21, 2026
Hi there Chad80, we appreciate you sharing your experience of your Samsung Galaxy Z Fold8 with us. We are so happy to hear that you are enjoying your new device, and that the form factor is as amazing as you anticipated. We have shared links to the full manual and the Samsung Support Team to help you fully explore and customize your new device, as well as answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Such a fun phone
on September 20, 2026
Posted by: Sunnirise
[This review was collected as part of a promotion.] When the opportunity to get a new phone arose I bought the Z Fold 8. I had chosen the phone primarily for E-Reading but its literally so versatile! I can attach a Bluetooth keyboard and write my novel or watch a show with a bigger screen at home. I love that I can split the screen to read while listening to an audiobook, and I love that I can engage in my digital art. An f the best of all is that I cakt stop customizing the phone every weekend! I couldn't do this before with my old phone! I think I'll be a Samsung fan from now on.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 21, 2026
Hi there Sunnirise, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Z Fold8 with us. We are thrilled to hear how much you are loving your new device, and how versatile you are finding it for all of your daily needs. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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