Customer reviews from Samsung US
Samsung - Galaxy Z Fold8 256GB - Cream (Verizon)
Average customer rating
4.9
(2,478 Reviews)
Rating breakdown 2,478 reviews
5 Stars
2,182
4 Stars
261
3 Stars
23
2 Stars
7
1 Star
5
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for Samsung - Galaxy Z Fold8 256GB - Cream (Verizon)
Customer Rating
2
Awful
on September 23, 2026
Posted by: Jay7mm
from Tennessee
This is by far the worst phone this phone isn't worth half the asking price cameras are subpar battery life is terrible keyboard is laggy I've had the phone for two days and it's being returned and I'll gladly pay the restocking fee the only pro I have and the reason for 2 stars is i like the fold idea.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R Team, September 23, 2026
Hi there Jay7mm, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We completely understand how frustrating it is when your device is not operating as intended or expected, and we would love to assist you. We have provided links to resources to help you with the camera features, battery life, speed, and responsiveness of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Learn about camera modes and settings on your Samsung Galaxy Z Fold8
https://www.samsung.com/us/support/answer/ANS10013190/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Learn about camera modes and settings on your Samsung Galaxy Z Fold8
https://www.samsung.com/us/support/answer/ANS10013190/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Form Factor for a Phone
on September 22, 2026
Posted by: an2ny4
[This review was collected as part of a promotion.] I chose to purchase the new Z Fold 8 because of its form factor. I’ve been using a big slab phone for years and I think it is starting to get too heavy for daily use. Most of the slab phone in the market today are head- heavy and I needed a phone that is light and can also be wide enough when I need it to.
That is the reason I decided to get a foldable phone and the Z Fold 8 size and form factor is just perfect. The phone is small enough when it is folded for daily use and wide enough for me to still be able to do photo editing when it is unfolded.
Value
5
Response from Samsung USBy R&R Team, September 24, 2026
Hello there An2ny4, thank you for sharing your thoughts about your Samsung Galaxy Z Fold8 with us. We love hearing how much you are enjoying the new form factor, and how perfect it feels for all of your daily needs. We have shared a link to the Samsung Support Team for your convenience if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Nice update to Fold 7
on September 22, 2026
Posted by: KoolD1
[This review was collected as part of a promotion.] I chose the Fold 8 over ultra because the screen size makes it easier for me to review social media and YouTube. I highly recommend.
Value
5
Response from Samsung USBy R&R Team, September 24, 2026
Hey KoolD1, we appreciate your feedback on your Samsung Galaxy Z Fold8. We love hearing that this device so perfectly aligns to your social media needs and wants. We have provided a link to the complete manual to help you fully explore the capabilities of your device, and align the settings to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent multitasking phone!
on September 22, 2026
Posted by: JRos32
[This review was collected as part of a promotion.] I chose the Galaxy Z Fold 8 for its perfect form factor. It is the perfect size for my active life and also great for multi tasking for work and also watching movies when I travel. Also the camera takes excellent photos!
Value
5
Response from Samsung USBy R&R Team, September 24, 2026
Hi JRos32, thank you for sharing your thoughts about your Samsung Galaxy Z Fold8 with us. We are thrilled to hear how perfect you are finding your new device, and that it has been so helpful for your multi-tasking and streaming. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
A Solid Foldable Phone
on September 22, 2026
Posted by: Allen2B
[This review was collected as part of a promotion.] The Z Fold 8 has good build quality, strong performance specs, a quality screen and camera, a unique form factor, all while being a light phone for its size.
I didn't imagine I'd be using the unfolded inside screen as much as I do, as it makes for a great experience when playing games or watching movies and videos. There is some letterboxing, given, because of the 4:3 ratio vs the traditional 16:9 widescreen ratio that most videos use, but its still a lot of real estate.
The real interesting feature about the inside screen is the ability to split 2 different apps side by side and interact with them independently. It's like it's meant for the ardent multitasker. I use it on occasion to search different articles side by side.
I do have some minor criticisms. The built-in speakers aren't great. I feel like they could be a little better. The onboard software is also a bit bloaty, but I can disable most of the stuff I don't need with a few exceptions.
The Z Fold 8 is a very complete foldable phone, and I'm glad I chose it.
Value
5
Response from Samsung USBy R&R Team, September 22, 2026
Hey there Allen2B, we appreciate you sharing your experience of your Samsung Galaxy Z Fold8 with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the audio settings to help you have the best possible experience with your speakers. We have also provided a link to the full manual for your device to help you best align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Snappy, smooth, and sleek
on September 21, 2026
Posted by: Dakota
[This review was collected as part of a promotion.] I chose the Z Fold 8 and I couldn't be happier. The device is extremely snappy and smooth. Everything just works. The smaller form factor front screen is a welcome change for using the device in one hand, and it makes the full inner screen experience a perfect aspect ratio that is already compatible with almost every application in full screen mode.
Value
5
Response from Samsung USBy R&R Team, September 22, 2026
Hi there Dakota, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We are so happy to hear that you are finding the new form factor of this device pleasant to use and comfortable in your hand. We have provided a link to the full manual to help you fully explore and customize your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This amazing phone i love the design and size
on September 21, 2026
Posted by: MJindal
[This review was collected as part of a promotion.] This amazing phone i love the design and size of the phone, Fold works great, fit in pocket prefect size for pocket
Value
5
Response from Samsung USBy R&R Team, September 22, 2026
Hey MJindal, we appreciate you sharing your feedback on your Samsung Galaxy Z Fold8. We are so pleased to hear that you are enjoying the size and design of your new device. We have provided links to resources to help you further explore the capabilities of your device, align the settings to your usage, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Z fold
on September 21, 2026
Posted by: Jebo661
[This review was collected as part of a promotion.] Guys I chose the galaxy z fold 8 as a gift for my wife and myself and honestly we love it. The phone feels perfect in your pocket. It is so fun to use. I dont think we can ever go back to a regular phone. The best phone I've ever used!!!
Value
5
Written by a customer while visiting Samsung US