Customer reviews from Samsung US
Samsung - Galaxy Watch9 Aluminum Smartwatch 44mm BT - Graphite - (2026)
Average customer rating
4.8
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
725
4 Stars
100
3 Stars
14
2 Stars
4
1 Star
5
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for Samsung - Galaxy Watch9 Aluminum Smartwatch 44mm BT - Graphite - (2026)
Customer Rating
5
Perfect wacht
on August 12, 2026
Posted by: Elvene
[This review was collected as part of a promotion.] I teplace my iwacht for th8s galaxy wacht 9 40 and it’s beautiful—it’s practical and compact I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't bother
on August 12, 2026
Posted by: BlueShirt
[This review was collected as part of a promotion.] I chose the Galaxy Watch 9 because I've had 2 other Samsung watches that I absolutely loved. I love this watch, but you cannot charge it with anything other than the puck charger it came with. It will not even charge on the back of my brand new Zfold 8 Ultra. It is ridiculous. Samsung does not have a charger you can buy so there is no extra.
Value
1
Response from Samsung USBy R&R Team, August 13, 2026
Howdy BlueShirt,
Thank you for sharing your thoughts with us regarding your experience using the Samsung Galaxy Watch9. We appreciate your sentiments as we work toward improving our product line to better suit the needs of our customers. The Galaxy Watch9 utilizes a proprietary charging layout and a deeper internal sensor stack. Its redesigned health sensors push the internal charging coil further from the outer casing, making the watch incompatible with flat Qi chargers, older watch pucks, and direct phone reverse charging. You can still reverse-charge the watch using a Galaxy phone by plugging the in-box USB-C puck directly into the phone's port. If you would like to provide any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Thank you for sharing your thoughts with us regarding your experience using the Samsung Galaxy Watch9. We appreciate your sentiments as we work toward improving our product line to better suit the needs of our customers. The Galaxy Watch9 utilizes a proprietary charging layout and a deeper internal sensor stack. Its redesigned health sensors push the internal charging coil further from the outer casing, making the watch incompatible with flat Qi chargers, older watch pucks, and direct phone reverse charging. You can still reverse-charge the watch using a Galaxy phone by plugging the in-box USB-C puck directly into the phone's port. If you would like to provide any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Health Monitoring
on August 12, 2026
Posted by: WarmedUp
[This review was collected as part of a promotion.] I chose to trade-in my Galaxy Watch8 for the new Galaxy Watch9 mainly to get the LTE service my phone carrier provides with my plan. I am glad I did because it is noticeably faster which makes my overall health monitoring very efficient. I am particularly impressed with the accuracy of the blood pressure when compared to an inflatable upper arm cuff monitor.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Love my Samsung watches, but freezing again
on August 12, 2026
Posted by: Sadchris
[This review was collected as part of a promotion.] I have had the ultra watches for a few years now, the 2024, 2025 watches froze, weekly, daily, reboot, clean the catche, etc etc, no fix. Traded in the 2024 for a non freezing 2025. Nope it froze also. I loved the ultras, the data etc. the 2023, was the last ultra to not freeze.
So traded in my ultra 2025 for the galaxy 9. Yeah a non freezing watch.
I did not want another freezing watch so left the ultra line and went back to the Galaxy line, 9 new.
So traded in my ultra 2025 for the galaxy 9. Yeah a non freezing watch.
I did not want another freezing watch so left the ultra line and went back to the Galaxy line, 9 new.
5 days after starting to wear it, it froze, once. Reboot, the next day 3 times. Returning it now.
I love the watch, how it tracks, connects to the phone. Tracks my health, exercise etc.
I HATE that it freezes, only fix reboot.
I am a very loyal Samsung user. Tablets, phones, watches.
I wish they would fix this recurring issue, going on for years now.
Value
1
Response from Samsung USBy R&R Team, August 13, 2026
Hello there Sadchris,
Thanks for taking the opportunity to share your feedback with us regarding your experience using the Samsung Galaxy Watch9. Your constructive insights allow us to improve our product line to align with the needs of our customers. We understand how frustrating it may be to have your device not performing as expected. Typically, third-party apps are the culprit when it comes to your watch freezing, moving slowly, or not responding. If you'd rather have a fresh start, you could reset your watch. You can reset your watch using the Settings or Reboot mode on the watch, or with the Galaxy Wearable app on your phone. When you have the time available, please take a moment to check out the resources shared below to help resolve what you've described to be experiencing. Let us know if you would like further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch is frozen, slow, or not responding
https://www.samsung.com/us/support/troubleshoot/TSG10007149/
Perform a reset on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003368/
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Thanks for taking the opportunity to share your feedback with us regarding your experience using the Samsung Galaxy Watch9. Your constructive insights allow us to improve our product line to align with the needs of our customers. We understand how frustrating it may be to have your device not performing as expected. Typically, third-party apps are the culprit when it comes to your watch freezing, moving slowly, or not responding. If you'd rather have a fresh start, you could reset your watch. You can reset your watch using the Settings or Reboot mode on the watch, or with the Galaxy Wearable app on your phone. When you have the time available, please take a moment to check out the resources shared below to help resolve what you've described to be experiencing. Let us know if you would like further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch is frozen, slow, or not responding
https://www.samsung.com/us/support/troubleshoot/TSG10007149/
Perform a reset on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003368/
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy Watch 9 is awesome!
on August 12, 2026
Posted by: bostondad87
[This review was collected as part of a promotion.] I chose this watch because I really wanted something reliable when it comes to fitness metrics. I've had it for about 8 workouts now and I love it! Would recommend to anyone looking for a great smart watch that won't let you down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Watch
on August 12, 2026
Posted by: Ceta2002
[This review was collected as part of a promotion.] I chose to upgrade from Watch 8 because not a fan of watch 8.
The new Galaxy watch 9 is a slight improvement from previous series. Noting earth shattering but a set up. The charging seams to be slower that watch 8. But so far that's my only complaint besides the band. As you can see I got a new bad and face protector. The improvements to Health is great and UI 9 is also great.
The new Galaxy watch 9 is a slight improvement from previous series. Noting earth shattering but a set up. The charging seams to be slower that watch 8. But so far that's my only complaint besides the band. As you can see I got a new bad and face protector. The improvements to Health is great and UI 9 is also great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
nice upgrade
on August 12, 2026
Posted by: rvorol
[This review was collected as part of a promotion.] I chose to upgrade from a Galaxy watch 5 as it had been a trusty partner for a long time. My new Galaxy watch 9 is vastly superior in every way
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new Galaxy Watch!
on August 12, 2026
Posted by: Galaxy4life
[This review was collected as part of a promotion.] I chose the Galaxy watch 9 44mm for the size and I do not regret it. The graphics and performance are smooth and clear across all of the applications.
I am able to use my watch to manage my day even without my phone. I am extremely happy with this upgrade and love the new shape!
Value
5
Written by a customer while visiting Samsung US