The Dyson Airstrait straightener was a gift from my husband, and I am thrilled with the results. It speeds up my drying time so I can get a quick core workout in before work, shower, and arrive to work on time with fullness, body, and less frizz even in the summer! I cannot wait to try it once the weather gets cool as well. Thank you Dyson for this product, I have been waiting for something like this for a long time!
I both this about one month ago, and am returning it. It does not work on thick, curly hair. The machine is also very loud from the dryer that’s inside, so it’s hard to use early in the morning when everyone else is sleeping. This isn’t for me and my hair type.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 8, 2025
Thank you for sharing your feedback. We are sorry to hear that the product did not meet your expectations, especially when it comes to styling thick, curly hair. We understand how important it is for a styling tool to work effectively with your unique hair type, and we truly appreciate you bringing this to our attention. We also regret that the noise level impacted your comfort at home. Our goal is to deliver powerful performance paired with a user-friendly experience, and we are sorry this was not the case for you. If you are open to it, we would love to help you find the best possible resolution. Please reach out to our customer support team or email us at askdysonus@dyson.com, we are here to assist you. Thank you once again for your feedback. Wishing you continued health and happiness, Dyson Customer Support Team.
My hopes were high when I was influenced to buy this. When I got it and tried it for the first time I was blown away! (Pun intended) one pass over and my hair went from curly and wet to straight and dry. The shine and softness of my hair afterwards was amazing! 10/10. Will recommend to everyone!
I have used this 4 times and my hair doesn’t look that great. Still frizzy and may return it.
Response from DysonBy Customer Service, Rubaid K, August 6, 2025
Thank you very much for your honest feedback. We are sorry to learn that the results have not met your expectations despite multiple attempts, and we understand how frustrating that experience can be after investing in a styling tool. Our objective is to help you achieve smooth, frizz-free hair while maintaining its health. If you are open to it, we would be happy to share tips, such as adjusting the temperature settings, using recommended products, or tailoring techniques to suit your hair type, that could enhance your experience. For personalized support, please reach out to our customer service team or send us an email at askdysonus@dyson.com. Dyson wishes you great health and joy!