Hi Arsha, this is Manpreet from Dyson technologies. Thank you so much for your valuable feedback. We really appreciate your time and efforts. We are extremely worried that you had this experience with the Dyson Airstrait straightener which comes with intelligent heat control. Its glass bead thermistors, located in the machine arms, regulate airflow temperature up to 30 times per second, to prevent heat damage and protect hair’s natural shine. We truly apologize for the inconvenience this may have caused you and we can totally understand your sentiment. However, we strive to provide the highest quality products to our customers and care about their requirements. We would love the opportunity to provide feedback to our dedicated team.

We would also like to learn more on this subject so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.