Customer reviews from Dyson
Dyson - Limited Edition Airstrait Straightener - Plum/Copper
Average customer rating
4.2
(1,033 Reviews)
Rating breakdown 1,033 reviews
5 Stars
712
4 Stars
82
3 Stars
102
2 Stars
54
1 Star
83
81%of customers recommend this product.
(
707 out of
878)
Customer Reviews for Dyson - Limited Edition Airstrait Straightener - Plum/Copper
Customer Rating
2
Lots of $$ and it does not leave the hair straight
on August 26, 2024
Posted by: tlpalfrey
Gender:Female
Verified Purchase:Yes
It costs a heck of a LOT of money and leaves the hair frizzy and not straight. Disappointed
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 27, 2024
Hello, we apologize for the inconvenience caused as our Dyson technology did not meet your expectations. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Our team is here to help resolve any issues you’re facing and ensure that your experience with our product improves. We also understand that the price may seem high, but we assure you that it reflects the meticulous care, superior materials, and innovative technology that go into creating a product that meets the highest standards. Your satisfaction is our top priority, and we believe that the long-term benefits and durability of our product provide great value. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Ss2024
Verified Purchase:Yes
I bought this a couple of weeks ago, and it didn't work as expected, and spending soo much and it didn't work. I returned it
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, August 25, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Jamie
Gender:Female
Verified Purchase:Yes
I bought this a few weeks ago and have used several times. It works amazing and makes my hair super straight and shiny. I generally have quite frizzy hair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Redhead
Gender:Female
Verified Purchase:Yes
Only used it three times. Maybe haven’t got the hang of it but my hair turned out frizzy. I’ll keep trying but so far disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, August 25, 2024
Hi,
We reviewed your concern that you are having an issue with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Ridhu,
Dyson Customer Support
We reviewed your concern that you are having an issue with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Ridhu,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Jules
Verified Purchase:Yes
I returned it. Too heavy. Cord is heavy and unwieldy. Was not impressed with results.
Response from DysonBy Sahil S, Customer Service, August 25, 2024
Hello Jules,
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Shopaholic
Gender:Female
Verified Purchase:Yes
For the price spent on the Airstraight does not equal the results I was expecting. Am disappointed that my hair is not coming out as sleek as I expected. I am pleased with how quiet it is.
Response from DysonBy Ridhu Sharma, Customer Service, August 24, 2024
Hi,
We reviewed your concern that you are having an issue with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Ridhu,
Dyson Customer Support
We reviewed your concern that you are having an issue with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Ridhu,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: emf1989
Gender:Female
Verified Purchase:Yes
Great way to quickly style and dry hair - love my airwrap, but this is fabulous for having work ready hair in five minutes.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Karuk girl
Gender:Female
Verified Purchase:Yes
I took a chance on purchasing a super glorified hair dryer for a lot of dollars! But I am amazed at how well this thing works. Amazed I tell you!
I have other Dyson household products, so I did not fear the Dyson reputation, it was just a little hesitation on my end to spend so much for a strange hair dryer that looks like a flat iron.
This product does everything it says it will do and takes my curly hair from ringlets/waves/frizz to smooth and sleek in half the time I normally spend...and does the work of two products at once.
While I waited for my Airstraight to arrive, I spent several hours watching other Airstraight owners who were good enough to share their experiences on YouTube. I learned a lot from them and by the time my very own Airstraight arrived I felt like I knew how to use it with no surprises.
This is a comment, not a complaint; this gets your hair straight, but that is it. No way (that I am aware of yet) to put a curve or bend in your style...it's just straight. If there is, I will hunt down that information and learn, but in the meantime? I LOVE this Airstraight and it's my new favorite hair appliance. It claims to be easier on your hair, which makes some sense. The hair dryer is heat, and flat iron is more heat which is what most of us curly tops are used to, and this is one product with 285 F of heated air as highest setting, so it does use heat.
Another comment, not a complaint: there is a learning curve with these, so if you only use it once and do not get your desired results, you need to learn how to use it better. Don't give up! You have to turn it so the air goes in the downward direction, so even though it looks like a strange flat iron, it is not. You'll be switching as you go from side to side. For some reason it is easier to use on the left side of my head than the right, probably because I am right handed? Be sure to section off your hair as well, and go really sloooooow as you make your passes. Two for me does the trick. And the style lasts until your next wash day.
Again...this is an amazing product. A magical way to transform wild curls and tame them smooth and straight.
I have other Dyson household products, so I did not fear the Dyson reputation, it was just a little hesitation on my end to spend so much for a strange hair dryer that looks like a flat iron.
This product does everything it says it will do and takes my curly hair from ringlets/waves/frizz to smooth and sleek in half the time I normally spend...and does the work of two products at once.
While I waited for my Airstraight to arrive, I spent several hours watching other Airstraight owners who were good enough to share their experiences on YouTube. I learned a lot from them and by the time my very own Airstraight arrived I felt like I knew how to use it with no surprises.
This is a comment, not a complaint; this gets your hair straight, but that is it. No way (that I am aware of yet) to put a curve or bend in your style...it's just straight. If there is, I will hunt down that information and learn, but in the meantime? I LOVE this Airstraight and it's my new favorite hair appliance. It claims to be easier on your hair, which makes some sense. The hair dryer is heat, and flat iron is more heat which is what most of us curly tops are used to, and this is one product with 285 F of heated air as highest setting, so it does use heat.
Another comment, not a complaint: there is a learning curve with these, so if you only use it once and do not get your desired results, you need to learn how to use it better. Don't give up! You have to turn it so the air goes in the downward direction, so even though it looks like a strange flat iron, it is not. You'll be switching as you go from side to side. For some reason it is easier to use on the left side of my head than the right, probably because I am right handed? Be sure to section off your hair as well, and go really sloooooow as you make your passes. Two for me does the trick. And the style lasts until your next wash day.
Again...this is an amazing product. A magical way to transform wild curls and tame them smooth and straight.
I would recommend this to a friend!
Written by a customer while visiting Dyson