Customer reviews from Dyson
Dyson - Limited Edition Airstrait Straightener - Plum/Copper
Average customer rating
4.2
(1,033 Reviews)
Rating breakdown 1,033 reviews
5 Stars
712
4 Stars
82
3 Stars
102
2 Stars
54
1 Star
83
81%of customers recommend this product.
(
707 out of
878)
Customer Reviews for Dyson - Limited Edition Airstrait Straightener - Plum/Copper
Posted by: GeJa
Verified Purchase:Yes
Painful interaction. Had to explain same thing multiple times
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 29, 2024
Hello, thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your interaction with us. Having to explain the same issue multiple times is certainly not the experience we aim to provide. We are committed to improving our service and will use your feedback to ensure better communication and support in the future. We would like to look further into this for you. Please feel free to email us at askdysonus@dyson.com We would be delighted to assist you further. Warm regards, Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Review
Gender:Female
Verified Purchase:Yes
I have thick wavy hair and I can say this is definitely not for my type of hair. It does not dry the roots area well and left that hair “kinky”. I can’t even send it back because I threw the box out. Not happy at all.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your feedback. We are very sorry to hear that our product did not meet your expectations, especially given your specific hair type. We understand how important it is for a hair dryer to perform well, particularly for thick and wavy hair. Even though you no longer have the original packaging, we still want to help resolve this issue. Please contact our customer service team at askdysonUS@dyson.com so we can discuss possible solutions, such as a return, exchange, or other options that might better suit your needs. We appreciate your patience and understanding, and we apologize for any inconvenience this has caused.
Written by a customer while visiting Dyson
Posted by: StephanieM
Gender:Female
Verified Purchase:Yes
I’ve had other Dyson products that I truly consider great, which is why I decided to purchase this one. While the product is good, it didn’t meet my expectations. The straightener is very heavy, and you have to run it through your hair multiple times to achieve the results promised in the advertising. In the end, you’re left with a sore arm. I love Dyson, but I don’t think this is one of their standout products.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for your continued support of Dyson products and for sharing your honest feedback with us. We're glad to hear that you've had positive experiences with our other products, but we're sorry to learn that the straightener did not meet your expectations. We understand that the weight and performance of the straightener have been disappointing, and we apologize for any discomfort this has caused. Your feedback is invaluable to us, and we will take it into consideration as we strive to improve our products. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team via askdysonUS@dyson.com. We're here to help and ensure you have the best possible experience with our products.
Written by a customer while visiting Dyson
Posted by: Liz14
Gender:Female
Verified Purchase:Yes
Absolutely the best!! I have never had the time to do my hair in the morning, and this just changed the game!! If you are turned off by the price, dont be, its worth every penny.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: v_star
Gender:Female
Verified Purchase:Yes
I am really quite impressed with the Dyson Airstrait. Although I was initially skeptical, I am able to get my hair from wet to pin-straight & dry in basically one step.
Positives are:
Ease of use, device is light, very beautifully made. It still impresses me that I was able to get my hair SO dry and SO straight while staying on the "Wet" setting, basically exclusively the lowest heat + middle heat of the "Wet" mode settings...so no extreme heat AT ALL. After watching some YouTube videos, I also found that I was able to get my ROOTS perfectly straight as well, which is not evident when you first start off with the AirStrait.
And then if you want to do extra straightening, you can use the "Dry" mode; however I found that I really didn't need to - which was pretty surprising, given that I have thick, coarse, dry, curly, bleach-damaged hair. Even my boyfriend was amazed how effective the Airstrait was in getting my hair pin-straight "without all the steam" (read: damage).
Another benefit: it shuts off after a few seconds if you're not using it...which at first I thought was a negligible benefit - but after using it, I find it *so* helpful that the AirStrait remembers your previous setting and just turns on when you pick it up again....which eliminates fiddling with the buttons each time.
Positives are:
Ease of use, device is light, very beautifully made. It still impresses me that I was able to get my hair SO dry and SO straight while staying on the "Wet" setting, basically exclusively the lowest heat + middle heat of the "Wet" mode settings...so no extreme heat AT ALL. After watching some YouTube videos, I also found that I was able to get my ROOTS perfectly straight as well, which is not evident when you first start off with the AirStrait.
And then if you want to do extra straightening, you can use the "Dry" mode; however I found that I really didn't need to - which was pretty surprising, given that I have thick, coarse, dry, curly, bleach-damaged hair. Even my boyfriend was amazed how effective the Airstrait was in getting my hair pin-straight "without all the steam" (read: damage).
Another benefit: it shuts off after a few seconds if you're not using it...which at first I thought was a negligible benefit - but after using it, I find it *so* helpful that the AirStrait remembers your previous setting and just turns on when you pick it up again....which eliminates fiddling with the buttons each time.
Negatives: It does take a minute to learn how to use, but overall pretty easy. I also find that you have to get used to opening and closing the arms, so that could get tiring if you're not used to it...but not really too different from a traditional flat iron.
Overall: a great addition to your haircare arsenal - I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Em28
Gender:Female
Verified Purchase:Yes
I am blown away how beautiful the air straight leaves my hair. I have straight hair to begin with but sometimes after blow drying it, it seems dull/frizzy. The air straight leaves my hair shiny, pin straight and it lasts more than just a day. After I first used it, I came downstairs and my husband said it was the best he’s ever seen my hair, like I just left the salon.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Chris87
Gender:Female
Verified Purchase:Yes
Bought a few weeks ago. I have curly hair and this straightener is worth every penny. Leaves my hair soft and shiny with no frizz.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Sandy
Gender:Female
Verified Purchase:Yes
It must be lighter, uncomfortable to handle with small hands, and too noisy. I love your other Dyson products for the home!
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, November 10, 2024
Hi Sandy, thank you for taking the time to share your valuable feedback on our product. We genuinely appreciate your input, as it helps us identify areas for improvement and better cater to our customers' needs. We apologize for any inconvenience you have experienced with the weight, handling, and noise level of this particular product.
At Dyson, customer satisfaction is our top priority, and we are delighted to hear that you enjoy using our other Dyson products for your home. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
At Dyson, customer satisfaction is our top priority, and we are delighted to hear that you enjoy using our other Dyson products for your home. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
Written by a customer while visiting Dyson