Customer reviews from sharkninja.com
Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Average customer rating
4.4
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
62
4 Stars
14
3 Stars
2
2 Stars
1
1 Star
7
78%of customers recommend this product.
(
25 out of
32)
Customer Reviews for Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Customer Rating
1
Died within first week
on November 17, 2025
Posted by: AVisNOT happy
Gender:Female
Stopped working within one week. Keeps giving different error messages. If this issue is resolved satisfactorily I will revise this review but for now I am NOT HAPPY AT ALL.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 17, 2025
Hello,
Thank you for taking the time to leave a review.
We understand how frustrating this situation must be and we’d like to help you. Please reach out to our team by phone at 1-855-427-5127, for further assistance with troubleshooting. You can also visit our support page via the link below to perform troubleshooting, and be guided to a resolution.
https://support.sharkninja.com/global-search/RV2920XE
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We understand how frustrating this situation must be and we’d like to help you. Please reach out to our team by phone at 1-855-427-5127, for further assistance with troubleshooting. You can also visit our support page via the link below to perform troubleshooting, and be guided to a resolution.
https://support.sharkninja.com/global-search/RV2920XE
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Nice for bigger houses
on November 12, 2025
Posted by: patmagic24_6624
[This review was collected as part of a promotion.] I think if you have a bigger house this would be a lot more useful. My house is pretty small so the robot struggles to go in between the chairs. In addition you have to almost preclean as it doesnt do an amazing job at avoiding smaller items that may be on the ground. I think the Mop function works okay but I dont feel the floors really get clean from it. It's more of a light swiffer situation. Overall if you're using this to keep things tidy between deeper cleans I think it's worth it. Otherwise I would pass
Written by a customer while visiting sharkninja.com
Customer Rating
5
Obsessed
on November 12, 2025
Posted by: jillg63d9_7353
[This review was collected as part of a promotion.] Love this vac mop!! It’s super convenient. It’s super easy to set up and run everyday. Runs great and makes a huge difference in everyday cleaning!
Written by a customer while visiting sharkninja.com
Customer Rating
5
This Shark Robot can clean carpet or hard floors w
on November 11, 2025
Posted by: jeremyc80_6396
[This review was collected as part of a promotion.] This Shark ThermaCharged Robot has multiple functions for carpet or hard flooring. It doesn't take up much space either with a very accommodating container. Setup was simple and easy with the setup guide. This Shark robot has great pick up power with less noise than expected. Overall awesome robot vacuum and extemely pleased!
Written by a customer while visiting sharkninja.com
Customer Rating
5
I'm a convert!
on November 11, 2025
Posted by: MaryO
[This review was collected as part of a promotion.] I've never had a robot vacuum before and I'm super impressed. Mopping may be my least favorite chore, and I may never need to do it again now. It goes over surfaces several times until they're clean, can tell the difference between hard surfaces and carpet, AND it even dries after mopping. The app has a bit of a learning curve, but it is really useful for mapping certain rooms and scheduling.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Pretty neat
on November 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Wow
This came just in time, I was on the market for a robot vacuum and it’s a 2-in-1!
Obviously it can’t do as well as an actual vacuum and mop, but it does take care of what I need for small in between cleanings. Like that it does basically everything it self like the self emptying and self refilling which is a plus, can detect hard wood and carpet, does okay with corners. The app has all that is needed and the mapping does take some time, especially for a house. Hope it becomes a natural part of my home
This came just in time, I was on the market for a robot vacuum and it’s a 2-in-1!
Obviously it can’t do as well as an actual vacuum and mop, but it does take care of what I need for small in between cleanings. Like that it does basically everything it self like the self emptying and self refilling which is a plus, can detect hard wood and carpet, does okay with corners. The app has all that is needed and the mapping does take some time, especially for a house. Hope it becomes a natural part of my home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Keeps floors super clean, very convenient
on November 10, 2025
Posted by: sarahp80_651
[This review was collected as part of a promotion.] This makes keeping the floors clean so much easier, especially having a cat. It is able to “climb” onto carpets and it knows not to mop those areas. The mop feature is amazing and my floors feel super clean after. The only caveat is that it can take a while.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Gets hard to reach spots
on November 9, 2025
Posted by: naomimarie3m_5744
[This review was collected as part of a promotion.] Impressed with the innovative features. Quickly mapped out the house layout. Weaves in and out of dining room chairs and furniture. Easily moves between rugs and hardwood. Like the combined mop and vacuum features. Very happy with the product so far!
Written by a customer while visiting sharkninja.com