Customer reviews from sharkninja.com
Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Average customer rating
4.3
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
72
4 Stars
16
3 Stars
4
2 Stars
4
1 Star
10
74%of customers recommend this product.
(
32 out of
43)
Customer Reviews for Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Customer Rating
4
Excellent for Pet Hair, Sand and Everyday Mess
on October 25, 2026
Posted by: SparkP&L
from Wilmington NC
Gender:Male
Having owned several robot vacuum cleaners from different brands, I've developed fairly high expectations for what these machines should be able to do. With approximately 1,700 square feet of downstairs living space, two dogs and a yard that seems to bring an endless supply of sand into the house, keeping the floors clean is a constant battle. The Shark PowerDetect ThermaCharged has impressed me more than most of the competitors I've tried, particularly with its ability to detect dirt, navigate the house and take care of its own maintenance.
The standout feature for me is its sensing capability. It seems noticeably smarter than other robot vacuums I've owned, identifying areas that need extra attention and adjusting its cleaning accordingly. With two pets and plenty of sand being tracked indoors, there is rarely a shortage of work for it to do. Rather than simply following a routine and hoping for the best, it responds to the conditions it encounters, which makes a real difference in everyday use.
The vacuuming and mopping combination is another big advantage. Having both functions in one machine means I can keep on top of the usual pet hair, dust and sand while also dealing with the marks and dirt left behind on hard floors. I particularly like that it automatically recognizes carpets and rugs and adjusts accordingly, helping prevent the dreaded mistake of running a wet mop over a carpet. It's a simple feature, but an important one if you have a mixture of flooring types throughout your home.
The self-cleaning mop system is excellent. Once the robot has finished cleaning, it returns to the base, where the mop pads are washed and then dried with heated air. Not having to remove and manually clean damp, dirty mop pads after every run is a huge convenience, and the drying function is especially welcome because it means the pads aren't simply left sitting wet in the dock. The heated washing system is another reassuring touch when you're dealing with floors that see plenty of outdoor dirt and pet-related mess.
I'm also impressed by the capacity of the clean and dirty water reservoirs. They're large enough that I'm not constantly having to refill the clean water or empty the dirty water after every cleaning session. That's particularly important when cleaning a fairly large downstairs area. The base also automatically refills the robot's water tank, so there's considerably less hands-on maintenance than with a basic robot mop.
Another welcome difference is the debris collection system. Unlike some competing models that require proprietary disposable dust bags, the Shark uses a bagless debris bin. That saves money over time and means I don't have to keep buying replacement bags or worry about running out of them. Given how much sand and pet hair this machine collects, it's a practical advantage, although you'll still need to empty and maintain the bin as necessary.
The scented odor-neutralizing cartridge is another nice touch. Some self-emptying robot vacuums develop that unpleasant dusty, dirty-vacuum smell when debris is transferred into the base. I find the Shark does a much better job of keeping that smell under control, and the cartridge appears to help. It's not a substitute for cleaning the bin and maintaining the machine, but it's a feature I appreciate.
The scented odor-neutralizing cartridge is another nice touch. Some self-emptying robot vacuums develop that unpleasant dusty, dirty-vacuum smell when debris is transferred into the base. I find the Shark does a much better job of keeping that smell under control, and the cartridge appears to help. It's not a substitute for cleaning the bin and maintaining the machine, but it's a feature I appreciate.
Navigation has also been better than my experience with several other robots. The app provides a clear map of the house and shows the robot's progress as it works, making it easy to see where it has cleaned and how much remains. The mapping is particularly useful across a larger floor plan, and the ability to monitor progress without following the robot around is exactly what you want from a product designed to save time.
It doesn't get stuck very often, either. No robot vacuum is completely immune to getting itself into trouble, and this one will occasionally manage to shut itself behind a door or end up in an awkward situation. However, those incidents have been much less frequent than with other models I've owned. Its ability to negotiate obstacles and adjust its position helps it get around the house more independently, which means less time spent rescuing it.
Of course, a robot vacuum and mop still requires some maintenance. You'll need to keep the sensors and brushes clean, check the mop system and empty the various reservoirs and bins when necessary. The advertised hands-free period is a useful indication of how much the base can automate, rather than a guarantee that every household can go a full month without attention. With two dogs and a steady supply of sand, I'm realistic about the fact that my cleaning needs may be heavier than those of a typical household.
Of course, a robot vacuum and mop still requires some maintenance. You'll need to keep the sensors and brushes clean, check the mop system and empty the various reservoirs and bins when necessary. The advertised hands-free period is a useful indication of how much the base can automate, rather than a guarantee that every household can go a full month without attention. With two dogs and a steady supply of sand, I'm realistic about the fact that my cleaning needs may be heavier than those of a typical household.
Overall, I'm very impressed with the Shark PowerDetect ThermaCharged. Its intelligent dirt detection, reliable navigation, effective mop cleaning and drying, large water reservoirs and bagless debris collection make it a genuinely convenient solution for a busy home with pets. The odor-neutralizing cartridge is a nice bonus, and the app makes it easy to keep track of what's happening without having to supervise every cleaning session.
Having tried several competing products, I'd put this among the more capable robot vacuum and mop combinations I've used. If you have a sizeable downstairs area, pets and plenty of dirt coming in from outside, it offers a great combination of cleaning performance and reduced day-to-day maintenance. It isn't entirely hands-free, but it gets impressively close, and that's exactly what I want from a robot cleaner.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, October 26, 2026
Hi There,
Thank you for taking the time to leave a review.
We're delighted to hear that you're enjoying your Shark PowerDetect Robot Vacuum and that its intelligent dirt detection, navigation, self-cleaning mop system, and low-maintenance design are helping you keep up with a busy home. It's wonderful to know that the vacuum and mop performance, bagless debris collection, and odor-neutralizing features have made such a positive difference in your cleaning routine.
We truly appreciate you sharing your detailed experience with us.
If there's anything we can assist you with, please use the link below to contact us:
https://support.sharkninja.com/contact-us
Kind regards,
SharkNinja US
Thank you for taking the time to leave a review.
We're delighted to hear that you're enjoying your Shark PowerDetect Robot Vacuum and that its intelligent dirt detection, navigation, self-cleaning mop system, and low-maintenance design are helping you keep up with a busy home. It's wonderful to know that the vacuum and mop performance, bagless debris collection, and odor-neutralizing features have made such a positive difference in your cleaning routine.
We truly appreciate you sharing your detailed experience with us.
If there's anything we can assist you with, please use the link below to contact us:
https://support.sharkninja.com/contact-us
Kind regards,
SharkNinja US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Do not purchase if you have old dogs
on October 22, 2026
Posted by: Makk
Gender:Male
[This review was collected as part of a promotion.] Just a warning, this could be an issue with this robot or any other robot vacuuming machine. If you have old pets that can't control themselves and leave their business on the floor, apparently the robot does not detect it and will just vacuum over it, making a ton of mess all over your floor and carpets. It was fine when it did detect it but the reps said that it does not detect pet waste. So unless you like your home smelling and enjoy hours of cleaning, be my guest.
Response from sharkninja.comBy SharkNinja US, October 22, 2026
Hi Mak,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating and unpleasant it would be to discover that pet waste had not been avoided during a cleaning run. The PowerDetect NeverTouch Pro Robot Vacuum and Mop is designed with advanced navigation and object detection technology to help identify and avoid many common household obstacles. However, pet waste detection is not a supported feature, and the robot may not recognize pet accidents that are present on the floor before cleaning. We appreciate you sharing your experience, as feedback like yours helps us better understand how our products perform in real-world homes and where customers would like to see additional capabilities. We understand that this can be an important consideration for pet owners, particularly those caring for older pets. If you have any questions about your robot's features, settings, or operation, please contact our Support Team for further assistance.
https://support.sharkninja.com/contact-us
Kind regards,
SharkNinja
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating and unpleasant it would be to discover that pet waste had not been avoided during a cleaning run. The PowerDetect NeverTouch Pro Robot Vacuum and Mop is designed with advanced navigation and object detection technology to help identify and avoid many common household obstacles. However, pet waste detection is not a supported feature, and the robot may not recognize pet accidents that are present on the floor before cleaning. We appreciate you sharing your experience, as feedback like yours helps us better understand how our products perform in real-world homes and where customers would like to see additional capabilities. We understand that this can be an important consideration for pet owners, particularly those caring for older pets. If you have any questions about your robot's features, settings, or operation, please contact our Support Team for further assistance.
https://support.sharkninja.com/contact-us
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Posted by: Dusty Rose
from Arizona
Gender:Female
Verified Purchase:Yes
I absolutely LOVE this robot vacuum and mop! It has made keeping my floors clean so much easier, especially in a busy household. It picks up crumbs, dirt, dust, and pet hair really well, and the mopping feature leaves my floors looking and feeling noticeably cleaner.
The NeverTouch Pro Base is one of my favorite features because there’s so little hands-on maintenance. I love being able to start it and let it do its thing while I’m busy with everything else.
It navigates my home really well, cleans along edges better than I expected, and overall has seriously cut down on how much vacuuming and mopping I have to do myself. I honestly wish I would have bought it sooner. Definitely one of my favorite cleaning purchases!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Like new won’t work error number six
on October 5, 2026
Posted by: Bad bumper
from Corona, California
Gender:Male
I’ve had the ninja about three years and used it maybe a dozen time. The bumper is the only thing that doesn’t work. I called in service and they just suggested buying a new one and said it’s not worth fixing. Absolutely no help at all.
Response from sharkninja.comBy SharkNinja US, October 11, 2026
Hi there,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience with your Shark PowerDetect NeverTouch Robot Vacuum and Mop, and we understand how disappointing it must be to encounter an error related to the bumper after limited use. We are also sorry to learn that you were left feeling unsupported following your interaction with Customer Service. Based on the issue you've described, Error #6 indicates there may be an obstruction in either the front bumper or the LiDAR bumper. We recommend powering off the robot and carefully inspecting the front bumper and LiDAR module for any debris, dust, or hair that may be preventing proper operation. Please also check that the bumper moves freely by pressing it in several locations and ensuring it springs back into place. If necessary, inspect the LiDAR module and gently rotate it with a cotton swab to help clear any trapped debris before restarting the robot.
After further review, we can see you have contacted our support team, who advised of the best resolution options; however, we will like the opportunity to further review this in depth with you. If you haven't already, please complete the troubleshooting steps for "Bumper Error #6," as this should help get the robot back up and working. You may do so by using the link below:
https://support.sharkninja.com/article/RV2900-Series-Shark-POWERDETECT-ThermaCharged-Robot-Vacuum-Troubleshooting-Guide
Once the steps are completed, our support team will review the information submitted on the webform and then further advise on the next best steps. Should you prefer, the solution previously offered during your initial interaction is still applicable.
Kind regards,
SharkNinja
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience with your Shark PowerDetect NeverTouch Robot Vacuum and Mop, and we understand how disappointing it must be to encounter an error related to the bumper after limited use. We are also sorry to learn that you were left feeling unsupported following your interaction with Customer Service. Based on the issue you've described, Error #6 indicates there may be an obstruction in either the front bumper or the LiDAR bumper. We recommend powering off the robot and carefully inspecting the front bumper and LiDAR module for any debris, dust, or hair that may be preventing proper operation. Please also check that the bumper moves freely by pressing it in several locations and ensuring it springs back into place. If necessary, inspect the LiDAR module and gently rotate it with a cotton swab to help clear any trapped debris before restarting the robot.
After further review, we can see you have contacted our support team, who advised of the best resolution options; however, we will like the opportunity to further review this in depth with you. If you haven't already, please complete the troubleshooting steps for "Bumper Error #6," as this should help get the robot back up and working. You may do so by using the link below:
https://support.sharkninja.com/article/RV2900-Series-Shark-POWERDETECT-ThermaCharged-Robot-Vacuum-Troubleshooting-Guide
Once the steps are completed, our support team will review the information submitted on the webform and then further advise on the next best steps. Should you prefer, the solution previously offered during your initial interaction is still applicable.
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Posted by: Anonymous
from Portland
Gender:Female
Verified Purchase:Yes
**Disappointed After One Week of Use**
I’ve been using the Shark PowerDetect™ ThermaCharged™ Robot Vacuum and Mop for about a week now, and unfortunately, I’m not as impressed as I expected to be. I’m still wondering if I’m missing something or if there are settings I haven’t figured out yet, but I’ve already re-mapped the rooms more than once and the robot still seems to have trouble accurately understanding and navigating the layout of my home.
One of the biggest issues is that it frequently seems to lose track of where it is or gets confused about which room it is in. The mapping does not seem very accurate or reliable, which makes it difficult to trust that it will clean the areas I want it to clean.
I also find the robot quite slow. When it leaves the dock, it sometimes spins around itself several times before getting started, almost as if it is experiencing a glitch while trying to figure out where it is. This is frustrating to watch, especially when I’m expecting it to simply start cleaning.
Another issue is how it handles unexpected obstacles. If there is something new in its path that wasn’t there when the map was created, instead of simply going around the obstacle and continuing, the robot sometimes becomes confused and seems to have difficulty figuring out what to do next.
Another major problem I’ve experienced several times since I started using it is that the robot simply disconnects from the app. When this happens, I have a very difficult time figuring out what went wrong, and I haven’t been able to find an easy way to reconnect or resolve the problem. On a few occasions, the robot became completely stuck and I had no choice but to manually turn it off, physically pick it up, and place it back on the dock.
That is particularly frustrating because one of the things that attracted me to this product was the idea of having a **“NeverTouch”** robot that could take care of cleaning without requiring me to constantly intervene. Having to physically rescue the robot and put it back on the dock is pretty much the opposite of the hands-free experience I was expecting.
The app is another area that I think needs improvement. It feels quite limited and is missing some useful functions and tasks that would make controlling and customizing the cleaning process much easier. I expected more flexibility and control from the app.
I’ve also noticed that the robot sometimes completely misses or skips certain areas. When that happens, I have to wait for it to eventually return to the dock—which itself takes quite a while—and then manually send it back to clean the missed spot. This defeats some of the convenience I was expecting from a robot vacuum.
Overall, after one week of use, I’m finding the robot more frustrating than convenient. I really wanted to like it, and I’m hoping that I may simply be missing some settings or that future software updates might improve the navigation, mapping, connectivity, and overall performance.
However, at this point, I expected much better performance, especially when it comes to room recognition, navigation, obstacle handling, connectivity, cleaning coverage, and app functionality.
I’ll continue using it for a little longer to see if I can figure out whether these issues are related to the setup or are simply limitations of the robot itself. But based on my first week, I cannot say that I’m impressed with it yet. For a product marketed as a hands-free, “NeverTouch” cleaning solution, I’ve had to touch it and intervene far more than I expected.
Would like to end saying that when it works properly, it does a decent vaccum and mop job. I just wish the glitches would be solved and the app had more options of tasks.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja US, October 10, 2026
Hi Caroline,
Thank you for taking the time to provide such detailed feedback regarding your experience with the Shark PowerDetect™ NeverTouch™ Robot Vacuum and Mop.
We're sorry to hear that your first week of ownership has not met your expectations. We understand how frustrating it can be to experience issues with mapping accuracy, navigation, obstacle handling, app connectivity, and cleaning coverage, especially when you were expecting a more hands-free cleaning experience. We appreciate you highlighting the specific challenges you've encountered. Feedback like yours is invaluable and helps us identify areas where we can continue to improve both our products and the overall user experience. We will ensure your comments are shared with the appropriate teams for review. Regarding the navigation, mapping, and connectivity concerns, we would like the opportunity to investigate these issues further and help optimize your robot's performance. Our Customer Support Team may be able to provide troubleshooting guidance, review your setup, and assist with any available software or app-related recommendations. Thank you again for your honest feedback and for giving the product additional time to see if performance improves.
Kind regards,
SharkNinja
Thank you for taking the time to provide such detailed feedback regarding your experience with the Shark PowerDetect™ NeverTouch™ Robot Vacuum and Mop.
We're sorry to hear that your first week of ownership has not met your expectations. We understand how frustrating it can be to experience issues with mapping accuracy, navigation, obstacle handling, app connectivity, and cleaning coverage, especially when you were expecting a more hands-free cleaning experience. We appreciate you highlighting the specific challenges you've encountered. Feedback like yours is invaluable and helps us identify areas where we can continue to improve both our products and the overall user experience. We will ensure your comments are shared with the appropriate teams for review. Regarding the navigation, mapping, and connectivity concerns, we would like the opportunity to investigate these issues further and help optimize your robot's performance. Our Customer Support Team may be able to provide troubleshooting guidance, review your setup, and assist with any available software or app-related recommendations. Thank you again for your honest feedback and for giving the product additional time to see if performance improves.
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features!
on October 1, 2026
Posted by: Bully
I love my new Shark Power Detect Therma charged mop/vac. The thermal self cleaning pad.with drying made a huge difference that I didn't even realize was needed! It completely blows my old shark mop/vac out of the water on maintenence. I already loved my previous Shark, but the upgrade to this hands free system is night and day. The simultaneous vacuuming and mopping saves me so much time(as expected), and the base station actually keeps the mop pad clean and dry without me having to mess with it after mopping. It navigates around furniture smoothly, transitions great, wood to tile to carpet, and leaves the floors spotless. Vac and mop both have adjustable preference, light to max, and will save selections if desired. My white sock test went unbelievably well, just checking to assure the robot was really cleaning not spreading dirt and germs.It has abilities to schedule two times a day, but you can spot, room or whole house clean more manually. I do love the autonomy of it all, especially while I sleep. I did not have the learning curve with this one as I've been a Shark user for years now. I started with the matrix (BayBee), added the Never Touch (Momma), with Thermal Charged (Bully). I love my shiver! Now I am only dreaming of a robot duster!!!!
Written by a customer while visiting sharkninja.com
Customer Rating
4
A great robot
on September 29, 2026
Posted by: Sharknado96
from Ponchatoula Louisiana
Gender:Male
I've used both the shark nevertouch pro and the shark ThermaCharged and I prefer the ThermaCharged I feel it just cleans my home better and navigates better too it makes me wonder how good the shark uv reveal is
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent warranty
on September 26, 2026
Posted by: Jpat
from Illinois
Gender:Male
Shark ninja va I’m, got to replace the base, it's working again
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com