Customer reviews from sharkninja.com
Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Average customer rating
4.4
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
62
4 Stars
14
3 Stars
2
2 Stars
1
1 Star
7
78%of customers recommend this product.
(
25 out of
32)
Customer Reviews for Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Customer Rating
5
Amazing!
on December 4, 2025
Posted by: Moe Al
Gender:Male
If you’re wondering if this robot vacuum is worth it, it may be important to do your research. I did mine and I’m overwhelmingly impressed by this amazing robot. Not only does it clean my area rugs well along with my tile floors, but it does so with grace, precision, and ease. In a house with two dogs that shed and two young children, it’s hard to believe in the reliability of these products. However, after running a full clean (vacuum + mop) my floors, rug and tile both, are SPOTLESS. Not ONE crumb or stain on my floors. And all of this without moving a finger.
Just for background, I’m upgrading from Matrix Plus 2-1 and this might only be 3 years newer, but the difference feels decades newer. If you’re wondering if you should try this product, I recommend without a doubt. I woke up while it ran overnight and the stress of a dirty floor is gone. Give it a try!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Pretty good, mops well.
on December 1, 2025
Posted by: KenP
Recently replaced my Detect Pro vacuum only Shark with this Vac/Mop version. When and where it does mop is very good. However, the biggest issue I have is with mop only in a room that has carpets/rugs. It cleans the hard floors well, but gets frustrating stuck navigating the rug areas and won’t leave for several minutes, getting stuck up against furniture. It eventually works its way out, but with the intelligent mapping, it should know to just go around. Wastes a lot of time running over the rugs for no reason. This could be fixed if the robot could run a single room like a whole house vac/mop. Vacuum the carpets/rugs first and then get the pad and mop the hard floors. Would go a lot quicker.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Not a bad choice... not worth for price.
on November 30, 2025
Posted by: Luke wood
Its not a bad choice if you need your house to be clean. Not great for deep cleaning. The mop just skims the surface not removing any stains just making the floor wet. Robot is very loud and takes very long to clean. It does a good job vacuuming though. It really sucks at avoiding things. It always runs into objects.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Decided to get a robot for vacuuming
on November 29, 2025
Posted by: Bot 1, BOT 2
Gender:Male
first Robot pack works pretty good
The software interface has a lot to be desired. You can't Change the size of the spot cleaning.
You cannot rescan for carpets without deleting the whole map. Would be nice to scan one room for carpets or edit map for carpet.
Really happy with the way the bots clean !
I bought two, one for upstairs all carpet ,one for downstairs tile, and carpet.
The software interface has a lot to be desired. You can't Change the size of the spot cleaning.
You cannot rescan for carpets without deleting the whole map. Would be nice to scan one room for carpets or edit map for carpet.
Really happy with the way the bots clean !
I bought two, one for upstairs all carpet ,one for downstairs tile, and carpet.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi Bot 1, BOT 2,
Thank you for taking the time to leave a review.
We’re thrilled to hear you’re happy with the cleaning performance of your Shark PowerDetect Robot. We appreciate your feedback regarding the app functionality. Your suggestions about adjusting spot-cleaning size and rescanning or editing carpet areas without deleting the entire map are very valuable. We’re always working to improve our software, and input like yours helps us prioritize updates that make the experience better for everyone.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re thrilled to hear you’re happy with the cleaning performance of your Shark PowerDetect Robot. We appreciate your feedback regarding the app functionality. Your suggestions about adjusting spot-cleaning size and rescanning or editing carpet areas without deleting the entire map are very valuable. We’re always working to improve our software, and input like yours helps us prioritize updates that make the experience better for everyone.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
This robot is a lifesaver!! (Especially if you hav
on November 29, 2025
Posted by: erinc163_2516
[This review was collected as part of a promotion.] This is a great vacuum! As you can see it avoids bumping into furniture or anything else that may be in the way. It also has a mop feature which is amazing. It is a self cleaning vacuum which is a huge bonus. We have a dog that sheds tons and this little robot is a life saver! It was easy to set up and maps out your house. I especially love that you can specify rooms or areas of the house you want it to clean. Would recommend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love it ……..but
on November 23, 2025
Posted by: Trinaw
from NC
Gender:Female
Purchased this machine almost a month ago and I LOVE it! The only hiccup I have with it is that the WiFi signal could be better because I will have it scheduled for a vacuum/mop and it does not connect. IT really needs to check into this because it’s happened 3 times since I’ve had it. I then have to go in and manually start a clean from my location and it works but that defeats having it scheduled.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don't waste your money
on November 22, 2025
Posted by: Bud28
from Pennsylvania
Awful product. Worked for a couple months, now just bounces off the walls goes, into areas it's not supposed to, and doesn't finish cleaning the entire map
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re genuinely sorry to hear that your unit isn’t performing as expected and that it’s causing frustration. The behavior you described, including bouncing off walls, entering restricted areas, and not completing the cleaning map, is not typical, and we’d like to help resolve this.
Please reach out to our support team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re genuinely sorry to hear that your unit isn’t performing as expected and that it’s causing frustration. The behavior you described, including bouncing off walls, entering restricted areas, and not completing the cleaning map, is not typical, and we’d like to help resolve this.
Please reach out to our support team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
on November 17, 2025
Posted by: lenboi
Gender:Male
Do not waste your time. Had it less than 5 hours and already returning the product. Does not connect to wifi and support is non existent.
Response from sharkninja.comBy SharkNinja, November 18, 2025
Hello Lenboi,
Thank you for taking the time to leave a review.
We're heartbroken to hear about your experience with the product and the difficulty connecting to Wi-Fi. That’s definitely not the experience we want for our customers, and we completely understand your frustration. We’ll definitely share this with our product development team for review.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're heartbroken to hear about your experience with the product and the difficulty connecting to Wi-Fi. That’s definitely not the experience we want for our customers, and we completely understand your frustration. We’ll definitely share this with our product development team for review.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com