Customer reviews from sharkninja.com
Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Average customer rating
4.3
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
72
4 Stars
16
3 Stars
4
2 Stars
4
1 Star
10
74%of customers recommend this product.
(
32 out of
43)
Customer Reviews for Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Customer Rating
5
Very good product
on February 24, 2026
Posted by: Mimi1959
So glad to have it due to my ankle replacement. It’s like a dream vacuums & mop at same time.
Written by a customer while visiting sharkninja.com
Customer Rating
1
on February 19, 2026
Posted by: Sucks3535
from Ohio
Gender:Male
Never returns to the base on its own. Always dies randomly in the house. Disconnects from WiFi once a week or more and the cleaning is awful compared to to the shark robot I have.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 19, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re upset to hear about the trouble you’ve been experiencing with your robot. A unit that won’t return to its base, loses power around the home, disconnects from WiFi, and doesn’t perform as expected can be incredibly frustrating. Your feedback is very important to us, and we want to make sure this gets looked into properly. So we can troubleshoot these issues and provide the best support, we kindly ask that you visit our support page here:
https://support.sharkninja.com/global-search/RV2920XE
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re upset to hear about the trouble you’ve been experiencing with your robot. A unit that won’t return to its base, loses power around the home, disconnects from WiFi, and doesn’t perform as expected can be incredibly frustrating. Your feedback is very important to us, and we want to make sure this gets looked into properly. So we can troubleshoot these issues and provide the best support, we kindly ask that you visit our support page here:
https://support.sharkninja.com/global-search/RV2920XE
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
BEST PURCHASE
on February 11, 2026
Posted by: KLDRob
from Norwood, MA
Gender:Female
I got this about 2 months ago and cant imagine living without at this point!! I have two dogs and two kids and my floors have never been cleaner!! 10/10 would recommend!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
So far so good
on February 2, 2026
Posted by: R 2 Dirt 2
from Orlando, Florida
Gender:Male
Still very early days of owning this, but so far I've been pleasantly surprised with it. It's ability to identify where rugs are is great while mopping. Being able to set it up on a schedule is great, as you can select specific rooms to clean. Every evening I have this vacuum my kitchen during the night. The only drawback I've found so far is that you can't map two floors, living in a 2-story house this is a little inconvenient. There is a workaround, but it isn't ideal. Hopefully this is something that can be added in the near future.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great features!
on January 27, 2026
Posted by: Ashmkell12
from Dry Ridge, KY
Gender:Female
I’ve had this a little less than 2 weeks. I love not having to refill the water tank everyday. Very convenient. After mapping numerous times, it still chooses to miss one room in my house.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Goes in circles
on January 14, 2026
Posted by: Trf69
from OK
Gender:Female
Like it mostly!
Cannot run it unattended as it seems to just go in circles on the smooth low shag carpets- not stuck with the brush arm but in two different locations in home it just won't get out of the circling motion.
But otherwise ok so far.
Cannot run it unattended as it seems to just go in circles on the smooth low shag carpets- not stuck with the brush arm but in two different locations in home it just won't get out of the circling motion.
But otherwise ok so far.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great purchase!
on January 12, 2026
Posted by: Klbgio
from Winston Salem NC
Gender:Female
Happy with this purchase. I bought it last month and haven’t had it a full month yet, but it’s been great. I got a new puppy and was constantly mopping the floors due to wet paw prints all over the floors. I’m still figuring out what needs to be done with it as far as keeping pad clean and emptying bin.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing item!
on January 3, 2026
Posted by: michaels1904_8485
[This review was collected as part of a promotion.] This vacuum is amazing! The suction is very Powerful for the size. The app is extremely easy to use and the vacuum itself is very durable. The water for the mop feature is very helpful and amazing. Overall great item!
Written by a customer while visiting sharkninja.com