Customer reviews from sharkninja.com
Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Average customer rating
4.3
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
72
4 Stars
16
3 Stars
4
2 Stars
4
1 Star
10
74%of customers recommend this product.
(
32 out of
43)
Customer Reviews for Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Customer Rating
5
Amazed
on April 26, 2026
Posted by: Anonymous
1 month in and caught it on sale. Half the price!! 2 Teenage boys,,5 cats & 3 dogs ! Literally AMAZED! Truly thought I was wasting money but now I know I'd spend it all over again. Tiled house with throw rugs. Cleaning about 1500 sq ft . PLUS FACTOR IS IT'S EASY TO MAINTAIN AND OPERATE
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great obstacle avoidance
on April 19, 2026
Posted by: 19David91
from Rhode Island
Gender:Male
Bought this 2 weeks ago. Love it Great at obstacle avoidance
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Everyone in my family has one!
on April 17, 2026
Posted by: Shark Downton
from Oregon
Gender:Female
Both my daughters have one and I love mine! As a business owner, I don't have a lot of time on my hands and the robot vacuum & mop helps me keep my floors clean. The ease of the app and scheduling when I want the floors mopped helps to ease up on all the items I have to keep in check. I choose to empty and clean the receptacles once a week, but the robot can go longer depending on your household needs. Looking forward to buying one for upstairs!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Keep on cleaning and cleaning!
on April 15, 2026
Posted by: RAD 88
from Sleepless in Seattle
Gender:Male
I got this via online order, and we are amazed on how clean the floor is! LOVE it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome vacuum and mop combo
on March 26, 2026
Posted by: Crystal0728
Gender:Female
Awesome vacuum and mop combo, I have had multiple brands in the past but this one’s by far the best!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features!
on March 10, 2026
Posted by: Clean me
from Clearwater, Fl
Gender:Female
Very happy with my Thermo Charge Robot Vacuu. It vacuums well and I especially like the mop feature.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Malfunctioned immediately
on March 9, 2026
Posted by: lowen327
Gender:Female
I purchased this product a month ago. It mapped my house and ran one mopping cycle. I loved the results of the mop but the rib at failed to dock. When manually returned to docking station, the bot would not leave the dock or would scoot off the dock and get stuck immediately. I’ve tried to make a warranty claim but cannot get past the required troubleshooting page. There is no phone number to call. Support is all AI and useless.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 13, 2026
Hi Lowen,
Thank you for taking the time to share your experience with us. We’re glad to hear the robot delivered results you loved during its first mopping cycle, but we’re sorry to learn that it hasn’t been able to dock or leave the base properly since. That’s not the performance we expect from the PowerDetect ThermaCharged system, and we understand how frustrating it is when you can’t get past the troubleshooting steps to submit a warranty claim.
You should never be stuck without support, and we want to make sure this gets resolved for you. Please reach out to us directly through our support page so we can review your case, help bypass any issues you’re having with the claim process, and take a closer look at your robot’s docking concerns:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and we’re here to help get your robot back to working the way it should.
Warm regards,
Shark Home
Thank you for taking the time to share your experience with us. We’re glad to hear the robot delivered results you loved during its first mopping cycle, but we’re sorry to learn that it hasn’t been able to dock or leave the base properly since. That’s not the performance we expect from the PowerDetect ThermaCharged system, and we understand how frustrating it is when you can’t get past the troubleshooting steps to submit a warranty claim.
You should never be stuck without support, and we want to make sure this gets resolved for you. Please reach out to us directly through our support page so we can review your case, help bypass any issues you’re having with the claim process, and take a closer look at your robot’s docking concerns:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and we’re here to help get your robot back to working the way it should.
Warm regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features and outstanding performance
on March 6, 2026
Posted by: Pascal La Maupe
from Upstate New York
Gender:Male
Purchased a few weeks ago as an upgrade to our Matrix Clean unit. The cleaning and mapping technology has greatly improved and the Power Detect ThermaCharged system cleans beyond our expectations. Its ability to detect even small amounts of dirt is incredible and it automatically adjusts suction power to match the amount of dirt it detects. The mopping function is incredible and is truly fully automatic and no fuss. It creates very accurate maps and easy navigates without a single issue of getting stuck. The unit easily detects carpets and lifts the mop well above them. This is by far the best robot vacuum we’ve had. We highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com