Customer reviews from sharkninja.com
Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Average customer rating
4.4
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
62
4 Stars
14
3 Stars
2
2 Stars
1
1 Star
7
78%of customers recommend this product.
(
25 out of
32)
Customer Reviews for Shark - PowerDetect ThermaCharged Robot Vacuum & Mop 2-in-1, Heated Mop Sanitizing NeverTouch Pro Base - White
Customer Rating
4
Great features!
on January 27, 2026
Posted by: Ashmkell12
from Dry Ridge, KY
Gender:Female
I’ve had this a little less than 2 weeks. I love not having to refill the water tank everyday. Very convenient. After mapping numerous times, it still chooses to miss one room in my house.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Goes in circles
on January 14, 2026
Posted by: Trf69
from OK
Gender:Female
Like it mostly!
Cannot run it unattended as it seems to just go in circles on the smooth low shag carpets- not stuck with the brush arm but in two different locations in home it just won't get out of the circling motion.
But otherwise ok so far.
Cannot run it unattended as it seems to just go in circles on the smooth low shag carpets- not stuck with the brush arm but in two different locations in home it just won't get out of the circling motion.
But otherwise ok so far.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great purchase!
on January 12, 2026
Posted by: Klbgio
from Winston Salem NC
Gender:Female
Happy with this purchase. I bought it last month and haven’t had it a full month yet, but it’s been great. I got a new puppy and was constantly mopping the floors due to wet paw prints all over the floors. I’m still figuring out what needs to be done with it as far as keeping pad clean and emptying bin.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing item!
on January 3, 2026
Posted by: michaels1904_8485
[This review was collected as part of a promotion.] This vacuum is amazing! The suction is very Powerful for the size. The app is extremely easy to use and the vacuum itself is very durable. The water for the mop feature is very helpful and amazing. Overall great item!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Strong Battery
on December 27, 2025
Posted by: Mike 1965
from Sedalia mo
Gender:Male
I bought this robot on the first of december.And I absolutely love it.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great Vacuum
on December 27, 2025
Posted by: Coda
from Ohio
Gender:Male
I bought this a week ago during their Christmas sale and so far this has been a game changer. My previous robot vacuums would constantly get stuck and require me to return them to the base every other time it ran. This one has not gotten stuck at all so far which has been amazing. I do have two dogs and it does a great job cleaning up all of their fur as well as any dirt they manage to bring inside. The only downside to the vacuum is that the buttons are touch sensitive and while i am teaching the dogs to leave it alone our puppy is curious and his nose will touch a button and make it shut off or do something else. This has only happened once so far but i do not see anyway to disable the button controls in the app. It would be great if we could disable that or make it so you have to hold down for 5 seconds to activate a button.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Extremely disappointing
on December 21, 2025
Posted by: BadProduct
from Washington
Gender:Male
This really sucks because I have other Shark products that are amazing and that I absolutely love, but I’ve owned this for about six months now, and honestly, don’t waste your money. The vacuuming is only somewhat decent at best. It misses a lot of dirt and debris, and I usually have to send it over the same area multiple times just to get an okay result. The mopping feature is a joke, it basically just drags water and soap around and calls it “cleaning.”
I figured, fine, I’ll just use the scheduling feature and let it kind of clean my floors so I don’t have to deal with it constantly. That plan fell apart fast because the app is absolutely awful, easily one of the worst apps I’ve ever used. It constantly fails to connect, doesn’t communicate with the robot when I send commands, and regularly throws errors like “could not fetch map,” which means I suddenly have zero access to cleaning, mapping, or basically any control over the robot at all.
At this point, I’ve had enough. Between the half-hearted cleaning and a completely broken app, this thing has become nothing more than a very expensive decorative piece. I seriously regret not returning it when I had the chance. It’s especially disappointing because I really like other Shark products, but this one is a huge letdown. If you’re actually looking for a reliable self-cleaning vacuum/mop, shop somewhere else or honestly, don’t get one at all. Half the time I feel like I spend more effort trying to get this robot to clean than it would take to just do it myself. Do not recommend.
I figured, fine, I’ll just use the scheduling feature and let it kind of clean my floors so I don’t have to deal with it constantly. That plan fell apart fast because the app is absolutely awful, easily one of the worst apps I’ve ever used. It constantly fails to connect, doesn’t communicate with the robot when I send commands, and regularly throws errors like “could not fetch map,” which means I suddenly have zero access to cleaning, mapping, or basically any control over the robot at all.
At this point, I’ve had enough. Between the half-hearted cleaning and a completely broken app, this thing has become nothing more than a very expensive decorative piece. I seriously regret not returning it when I had the chance. It’s especially disappointing because I really like other Shark products, but this one is a huge letdown. If you’re actually looking for a reliable self-cleaning vacuum/mop, shop somewhere else or honestly, don’t get one at all. Half the time I feel like I spend more effort trying to get this robot to clean than it would take to just do it myself. Do not recommend.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 23, 2025
Hi there,
Thank you for taking the time to give your feedback on the Shark PowerDetect Robot Vacuum.
This isn’t the experience we wish for our customer to have, and we sincerely apologize for the inconvenience caused. We would feel the same in this situation, and we’d like to help you. To resolve this promptly, we recommend reaching out to our team through our support page here: https://support.sharkninja.com/contact-us. Alternatively, you can refer to our self help guide here for any assistance with the unit: https://support.sharkninja.com/article/RV2900-Series-Shark-POWERDETECT-ThermaCharged-Robot-Vacuum-Troubleshooting-Guide. We’re committed to improving your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Shark Clean US
Thank you for taking the time to give your feedback on the Shark PowerDetect Robot Vacuum.
This isn’t the experience we wish for our customer to have, and we sincerely apologize for the inconvenience caused. We would feel the same in this situation, and we’d like to help you. To resolve this promptly, we recommend reaching out to our team through our support page here: https://support.sharkninja.com/contact-us. Alternatively, you can refer to our self help guide here for any assistance with the unit: https://support.sharkninja.com/article/RV2900-Series-Shark-POWERDETECT-ThermaCharged-Robot-Vacuum-Troubleshooting-Guide. We’re committed to improving your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
4
App needs work
on December 18, 2025
Posted by: Barry54
from Wellington Alabama
Gender:Male
Had it about a week. It works great so far. They only thing the App doesn’t seem to have the features that is shown in the description.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com