Customer reviews from sharkninja.com
Shark - PowerDetect Reveal Clean & Auto-Empty System, 60 Day XL Capacity, up to 70 mins Runtime - Emerald & Gold
Average customer rating
4
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
279
4 Stars
51
3 Stars
43
2 Stars
37
1 Star
57
68%of customers recommend this product.
(
146 out of
214)
Customer Reviews for Shark - PowerDetect Reveal Clean & Auto-Empty System, 60 Day XL Capacity, up to 70 mins Runtime - Emerald & Gold
Customer Rating
5
Easy to use
on June 19, 2026
Posted by: Litha Mack
from Dallas, TX
Gender:Female
I bought my vacuum cleaner a couple of weeks ago and i am loving the cordless feature. Should have bought it a long time ago.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect
on June 19, 2026
Posted by: MLN13
It’s beyond perfect, Especially with our 4 grand cats staying with us, and shedding is always an issue. So light weight, love that it bends to get under furniture. Don’t change a thing,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Nice features.
on June 18, 2026
Posted by: Rickyb 313
I just got mine a few weeks ago and so far I love it.
Written by a customer while visiting sharkninja.com
Customer Rating
1
returning
on June 15, 2026
Posted by: huskymom2024
from georgia
Gender:Female
if you have dogs, this may be the worst vacuum for you. The hair just gets stuck in the 1st roller and if you take that off the vacuum doesn't pick up hair at all. it also just pushes hair around on rugs, it doesn't pick it up... going back to Dyson
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 17, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark PowerDetect struggles with pet hair, especially when it gets caught in the roller or pushes hair around instead of picking it up effectively on rugs.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Regular maintenance after use, including clearing the brushroll and checking for buildup, can also help improve performance with pet hair. If you have any further concerns or need additional support, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark PowerDetect struggles with pet hair, especially when it gets caught in the roller or pushes hair around instead of picking it up effectively on rugs.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Regular maintenance after use, including clearing the brushroll and checking for buildup, can also help improve performance with pet hair. If you have any further concerns or need additional support, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
COMPLETE JUNK
on June 14, 2026
Posted by: Morgan777
from Minneapolis MN
Gender:Female
BIGGEST PIECE OF JUNK EVER!!!!!! DO NOT WASTE YIUR MONEY!!!!!!!!!!!!!!! I have used shark products and love them. Never ever had a problem till I got this piece of trash! It doesn’t have any suction at all get plugged all the time. The battery dies right away. They is nothing good about it. I hate it so much!!!! So disappointed!
Response from sharkninja.comBy SharkNinja, June 15, 2026
Hi Morgan,
Thank you for taking the time to leave a review.
We’re truly sorry to hear how frustrating issues like weak suction, frequent blockages, and poor battery life has been for you. We understand how disappointing it is when a product doesn’t perform as expected. We’d really like the opportunity to look into this further and see how we can help make things right. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca?redirect=false
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re truly sorry to hear how frustrating issues like weak suction, frequent blockages, and poor battery life has been for you. We understand how disappointing it is when a product doesn’t perform as expected. We’d really like the opportunity to look into this further and see how we can help make things right. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca?redirect=false
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum!!
on June 12, 2026
Posted by: Mama Mel
Gender:Female
I absolutely love my cordless shark!! I vacuum and I set it back on the port that cleans it out! What I love alot is the way I can bend the tube to vacuum under beds, dressers and anything else that I’d have to bend over to vac!! Great machine and worth the price!!
Written by a customer while visiting sharkninja.com
Customer Rating
1
10 minutes of power before shutting down
on June 7, 2026
Posted by: ErikaM
After almost 4 months of using this vacuum I can say in theory it’s a good vacuum but in practice it is not. On its regular setting the suction power is very poor, I always have to use it on the “turbo” setting.
By how loud the vacuum is you would expect a greater suction power and you really need to aim to the center of the vacuum, whatever is in the sides will be left out.
The battery is a joke. I can barely get 10 minutes of the vacuum working on the turbo setting. When I first got it I could get about 15 minutes of battery but after only 4 months of use now I don’t event get 10. And it takes for ever to charge and be able to use again.
I definitely get the convenience of the cordless feature but what good does it make if I can’t vacuum for more than 10 minutes.
By how loud the vacuum is you would expect a greater suction power and you really need to aim to the center of the vacuum, whatever is in the sides will be left out.
The battery is a joke. I can barely get 10 minutes of the vacuum working on the turbo setting. When I first got it I could get about 15 minutes of battery but after only 4 months of use now I don’t event get 10. And it takes for ever to charge and be able to use again.
I definitely get the convenience of the cordless feature but what good does it make if I can’t vacuum for more than 10 minutes.
Response from sharkninja.comBy SharkNinja, June 9, 2026
Hi Erika,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience and can understand how disappointing it must be, especially after several months of use. It’s certainly not the performance we would expect from our vacuums. We recommend starting with our self‑help troubleshooting guide, which walks through steps that can sometimes resolve common issues. If those steps don’t resolve the problem, please follow the instructions provided at the end of the guide, which will allow your case to be reviewed for further support options.
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca?redirect=false
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience and can understand how disappointing it must be, especially after several months of use. It’s certainly not the performance we would expect from our vacuums. We recommend starting with our self‑help troubleshooting guide, which walks through steps that can sometimes resolve common issues. If those steps don’t resolve the problem, please follow the instructions provided at the end of the guide, which will allow your case to be reviewed for further support options.
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca?redirect=false
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not what it seems
on June 6, 2026
Posted by: Mercedeslady
from North Carolina
Gender:Female
I caint get mine to self empty an it don’t stay charged for more than 30 min
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 7, 2026
Hi there,
Thank you for taking the time to leave a review.
We understand how frustrating it is when it’s not self-emptying and the battery isn’t lasting as expected, especially when you’re relying on it to make things easier.
Please know this isn’t the experience we want for you, and we truly appreciate you bringing it to our attention. We’ll be sure to share your feedback with the relevant teams to help improve both our products and overall experience.
In the meantime, we recommend taking a look at our self-help troubleshooting guide below, which includes steps to help resolve both the self-emptying and battery concerns:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue continues after trying those steps, you’ll also find instructions at the end of the guide on how to get in touch with our support team.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We understand how frustrating it is when it’s not self-emptying and the battery isn’t lasting as expected, especially when you’re relying on it to make things easier.
Please know this isn’t the experience we want for you, and we truly appreciate you bringing it to our attention. We’ll be sure to share your feedback with the relevant teams to help improve both our products and overall experience.
In the meantime, we recommend taking a look at our self-help troubleshooting guide below, which includes steps to help resolve both the self-emptying and battery concerns:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue continues after trying those steps, you’ll also find instructions at the end of the guide on how to get in touch with our support team.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com